Customers.ai! Case Studies Lincoln Davies Building Supply: Reducing Support Costs and Boosting Sales with AI Chatbot

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	Lincoln Davies Building Supply: Reducing Support Costs and Boosting Sales with AI Chatbot Customers.ai!

Lincoln Davies Building Supply: Reducing Support Costs and Boosting Sales with AI Chatbot

Customers.ai!

Technology Category	Application Infrastructure & Middleware - Database Management & Storage
Applicable Industries	Buildings Cement
Applicable Functions	Sales & Marketing
Use Cases	Building Automation & Control Chatbots
Services	Hardware Design & Engineering Services
Challenge	Lincoln Davies Building Supply, a family-owned business for over 145 years, was facing the challenge of offloading customer support for their small brick-and-mortar business. The company, which has evolved into one of the finest building supply companies in Central New York, was looking for ways to incentivize customer loyalty. They wanted to make their website work harder for the business by helping customers and potential customers find the products they need faster and support sales goals. The company was also looking for a solution to reduce the time spent on answering frequently asked questions. Read More
About Customer	Lincoln Davies Building Supply is a family-owned business that has been in operation for over 145 years. It is a general store, hardware store, and lumber yard that has evolved into one of the finest building supply companies in Central New York. The company sells a large selection of interior and exterior construction and building supplies. They were looking for a solution to make their website more efficient in helping customers find products faster, support sales goals, and reduce the time spent on answering frequently asked questions. Read More
Solution	To address these challenges, Lincoln Davies Building Supply collaborated with digital marketing agency C & D Advertising to design a Customers.ai chatbot. This chatbot was embedded on the company’s website to greet customers with a mobile-friendly product catalog and a $100 savings offer. The chatbot was programmed to answer the many common questions that the staff frequently answers, thereby reducing the burden on the customer support team. Every person who messaged the website chatbot was sent the sale promotion and was able to easily browse products by category. Additionally, Lincoln Davies saved every conversation in its customer database, providing valuable insights for future customer interactions and sales strategies. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Database Management & Storage

Applicable Industries

Buildings

Cement

Applicable Functions

Sales & Marketing

Use Cases

Building Automation & Control

Chatbots

Services

Hardware Design & Engineering Services

Challenge

Lincoln Davies Building Supply, a family-owned business for over 145 years, was facing the challenge of offloading customer support for their small brick-and-mortar business. The company, which has evolved into one of the finest building supply companies in Central New York, was looking for ways to incentivize customer loyalty. They wanted to make their website work harder for the business by helping customers and potential customers find the products they need faster and support sales goals. The company was also looking for a solution to reduce the time spent on answering frequently asked questions.

About Customer

Lincoln Davies Building Supply is a family-owned business that has been in operation for over 145 years. It is a general store, hardware store, and lumber yard that has evolved into one of the finest building supply companies in Central New York. The company sells a large selection of interior and exterior construction and building supplies. They were looking for a solution to make their website more efficient in helping customers find products faster, support sales goals, and reduce the time spent on answering frequently asked questions.

Solution

To address these challenges, Lincoln Davies Building Supply collaborated with digital marketing agency C & D Advertising to design a Customers.ai chatbot. This chatbot was embedded on the company’s website to greet customers with a mobile-friendly product catalog and a $100 savings offer. The chatbot was programmed to answer the many common questions that the staff frequently answers, thereby reducing the burden on the customer support team. Every person who messaged the website chatbot was sent the sale promotion and was able to easily browse products by category. Additionally, Lincoln Davies saved every conversation in its customer database, providing valuable insights for future customer interactions and sales strategies.

Impact #1	The implementation of the AI chatbot on Lincoln Davies Building Supply's website resulted in significant operational improvements. The company saw a boom in its ability to grow its loyal customer list, an initiative the small business had not engaged in before. The chatbot also helped in reducing the time spent on answering frequently asked questions by 25% or more. This not only improved the efficiency of the customer support team but also allowed them to focus on more complex customer queries. The chatbot also played a crucial role in promoting sales by greeting customers with a $100 savings offer, thereby incentivizing customer loyalty.

Impact #1

The implementation of the AI chatbot on Lincoln Davies Building Supply's website resulted in significant operational improvements. The company saw a boom in its ability to grow its loyal customer list, an initiative the small business had not engaged in before. The chatbot also helped in reducing the time spent on answering frequently asked questions by 25% or more. This not only improved the efficiency of the customer support team but also allowed them to focus on more complex customer queries. The chatbot also played a crucial role in promoting sales by greeting customers with a $100 savings offer, thereby incentivizing customer loyalty.

Benefit #1	25% decrease in online support costs
Benefit #2	111% increase in customer list

Benefit #1

25% decrease in online support costs

Benefit #2

111% increase in customer list

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Overview

Lincoln Davies Building Supply: Reducing Support Costs and Boosting Sales with AI Chatbot

Operational Impact

Quantitative Benefit