Nintex Case Studies Leveraging IoT for Enhanced Client Relationship and Business Efficiency in Real Estate

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	Leveraging IoT for Enhanced Client Relationship and Business Efficiency in Real Estate Nintex

Leveraging IoT for Enhanced Client Relationship and Business Efficiency in Real Estate

Nintex

Technology Category	Sensors - GPS
Applicable Industries	Buildings
Applicable Functions	Product Research & Development Sales & Marketing
Use Cases	Inventory Management Time Sensitive Networking
Challenge	A leading commercial real estate company in the UK was facing challenges in winning and retaining clients in a highly competitive market. The company was struggling with inefficient client relationship management, marketing research, and legal processes. The process of gaining authorization for changes to standard terms and conditions (T&Cs) was slow and relied entirely on email exchanges, with no way of tracking the progress of approvals. This often resulted in delays of up to three weeks. Additionally, the company had 35 teams of market researchers across Europe, each presenting market intelligence in different formats. This led to a time-consuming process of collating, standardizing, and verifying data to create market research reports. The company also faced difficulties in managing client relationships due to limited information about key clients and the services delivered to them. Read More
About Customer	The customer is one of the largest commercial real estate companies in the UK. The company operates in a highly competitive market and routinely pitches for large multinational contracts, which can be valued at over £100 million. The company has a wide range of services, including property management, sales, and investment planning. It serves large, multinational organizations with properties in hundreds of locations. The company has 35 teams of market researchers across Europe, studying trends and events in the European real estate market. The insights provided by these teams are vital for determining business strategy, evaluating risks, and identifying new business opportunities. Read More
Solution	The company adopted K2 Software to streamline its business processes. More than 40 applications were developed to accelerate response to new business opportunities, improve market insights, and enhance customer relationship management. A Nintex K2 Five-based workflow was implemented for the authorization of changes to standard T&Cs. This allowed approvers to review, approve, or reject a request online, significantly reducing the time required for approvals. The new process was also more transparent and auditable. For market research, a standardized method was developed using K2 Software. All teams used the same spreadsheet to present their research, and the data was automatically combined into one report using a K2 Software process. This removed at least five days of manual data processing for each report. The company also created an online app using K2 Software for improved client relationship management. The app allowed employees to record and share information about client engagements, requirements, and services delivered, providing senior managers with real-time client relationship information. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Buildings

Applicable Functions

Product Research & Development

Sales & Marketing

Use Cases

Inventory Management

Time Sensitive Networking

Challenge

A leading commercial real estate company in the UK was facing challenges in winning and retaining clients in a highly competitive market. The company was struggling with inefficient client relationship management, marketing research, and legal processes. The process of gaining authorization for changes to standard terms and conditions (T&Cs) was slow and relied entirely on email exchanges, with no way of tracking the progress of approvals. This often resulted in delays of up to three weeks. Additionally, the company had 35 teams of market researchers across Europe, each presenting market intelligence in different formats. This led to a time-consuming process of collating, standardizing, and verifying data to create market research reports. The company also faced difficulties in managing client relationships due to limited information about key clients and the services delivered to them.

About Customer

The customer is one of the largest commercial real estate companies in the UK. The company operates in a highly competitive market and routinely pitches for large multinational contracts, which can be valued at over £100 million. The company has a wide range of services, including property management, sales, and investment planning. It serves large, multinational organizations with properties in hundreds of locations. The company has 35 teams of market researchers across Europe, studying trends and events in the European real estate market. The insights provided by these teams are vital for determining business strategy, evaluating risks, and identifying new business opportunities.

Solution

The company adopted K2 Software to streamline its business processes. More than 40 applications were developed to accelerate response to new business opportunities, improve market insights, and enhance customer relationship management. A Nintex K2 Five-based workflow was implemented for the authorization of changes to standard T&Cs. This allowed approvers to review, approve, or reject a request online, significantly reducing the time required for approvals. The new process was also more transparent and auditable. For market research, a standardized method was developed using K2 Software. All teams used the same spreadsheet to present their research, and the data was automatically combined into one report using a K2 Software process. This removed at least five days of manual data processing for each report. The company also created an online app using K2 Software for improved client relationship management. The app allowed employees to record and share information about client engagements, requirements, and services delivered, providing senior managers with real-time client relationship information.

Impact #1	The implementation of K2 Software has revolutionized the company's operations. The new process for gaining authorization for changes to standard T&Cs has significantly reduced the time required for approvals, putting the company in a stronger position to bid for high-value new business. The transparency and auditability of the process have also improved. The standardized method for presenting market research has allowed the company to produce and circulate its market intelligence reports more frequently, enabling it to respond to emerging market conditions and make strategic changes more quickly. The online app for client relationship management has provided senior managers with real-time client relationship information, helping them to monitor client activities more closely and deliver a higher standard of service across multiple service areas and geographies. The use of K2 Software has also resulted in substantial time savings for HR processes.

Impact #1

The implementation of K2 Software has revolutionized the company's operations. The new process for gaining authorization for changes to standard T&Cs has significantly reduced the time required for approvals, putting the company in a stronger position to bid for high-value new business. The transparency and auditability of the process have also improved. The standardized method for presenting market research has allowed the company to produce and circulate its market intelligence reports more frequently, enabling it to respond to emerging market conditions and make strategic changes more quickly. The online app for client relationship management has provided senior managers with real-time client relationship information, helping them to monitor client activities more closely and deliver a higher standard of service across multiple service areas and geographies. The use of K2 Software has also resulted in substantial time savings for HR processes.

Benefit #1	66% reduction in time for T&C approvals
Benefit #2	40+ applications developed
Benefit #3	20 fewer days of manual data processing annually

Benefit #1

66% reduction in time for T&C approvals

Benefit #2

40+ applications developed

Benefit #3

20 fewer days of manual data processing annually

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Overview

Leveraging IoT for Enhanced Client Relationship and Business Efficiency in Real Estate

Operational Impact

Quantitative Benefit