Cityworks (Trimble) Case Studies Leveraging GIS Data for Prioritizing Traffic Safety Service Requests: A Case Study of Oakland

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	Leveraging GIS Data for Prioritizing Traffic Safety Service Requests: A Case Study of Oakland Cityworks (Trimble)

Leveraging GIS Data for Prioritizing Traffic Safety Service Requests: A Case Study of Oakland

Cityworks (Trimble)

Technology Category	Functional Applications - Transportation Management Systems (TMS) Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Traffic Monitoring Transportation Simulation
Services	System Integration
Challenge	The City of Oakland Department of Transportation (OakDOT) was faced with the challenge of receiving more traffic safety improvement requests than they had the resources to implement. The city needed a method to effectively prioritize these service requests. The challenge was further compounded by the fact that traffic-related incidents were the leading cause of death for people aged 5 to 24, and the second leading cause for all other age groups under 85 in the U.S. Low-income communities and communities of color were more likely to experience traffic-related injury and death. Therefore, the city needed a solution that would not only prioritize service requests but also ensure equity in service delivery. Read More
About Customer	The customer in this case study is the City of Oakland Department of Transportation (OakDOT). OakDOT is responsible for managing the city's transportation infrastructure and ensuring the safety of its residents. The department receives numerous traffic safety improvement requests from residents and other stakeholders. However, due to limited resources, they were unable to address all these requests. Therefore, they needed a solution that would help them prioritize these requests based on various factors such as traffic collision history, land use proximity, and equity. The goal was to ensure that traditionally underserved and high-risk areas are not overlooked. Read More
Customer Name	City of Oakland Department of Transportation (OakDOT) Read More
Solution	OakDOT implemented an integrated solution for prioritizing traffic safety requests in areas of need. The city integrated their Cityworks public asset management platform with SeeClickFix, a 311 request and work management app known as OAK 311. This app allows residents to report problems they encounter in their community. These reports are then sent to Cityworks as service requests. OakDOT created a data-driven prioritization model that leverages Cityworks and ArcGIS to assign a priority score, or value, to each street segment in the community. Prioritization scores are based on three core variables: traffic collision history, land use proximity, and equity. Each of these factors is weighted equally (33 percent) to calculate the final prioritization score. Once the final prioritization scores are calculated, they are assigned to their respective street segments in GIS. Cityworks then incorporates the GIS layer, provides map visualization, and displays the final prioritization scores in the context of the Cityworks map. Read More Log in to view content
Contents

Technology Category

Functional Applications - Transportation Management Systems (TMS)

Infrastructure as a Service (IaaS) - Cloud Databases

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Traffic Monitoring

Transportation Simulation

Services

System Integration

Challenge

The City of Oakland Department of Transportation (OakDOT) was faced with the challenge of receiving more traffic safety improvement requests than they had the resources to implement. The city needed a method to effectively prioritize these service requests. The challenge was further compounded by the fact that traffic-related incidents were the leading cause of death for people aged 5 to 24, and the second leading cause for all other age groups under 85 in the U.S. Low-income communities and communities of color were more likely to experience traffic-related injury and death. Therefore, the city needed a solution that would not only prioritize service requests but also ensure equity in service delivery.

About Customer

The customer in this case study is the City of Oakland Department of Transportation (OakDOT). OakDOT is responsible for managing the city's transportation infrastructure and ensuring the safety of its residents. The department receives numerous traffic safety improvement requests from residents and other stakeholders. However, due to limited resources, they were unable to address all these requests. Therefore, they needed a solution that would help them prioritize these requests based on various factors such as traffic collision history, land use proximity, and equity. The goal was to ensure that traditionally underserved and high-risk areas are not overlooked.

Customer Name

City of Oakland Department of Transportation (OakDOT)

Solution

OakDOT implemented an integrated solution for prioritizing traffic safety requests in areas of need. The city integrated their Cityworks public asset management platform with SeeClickFix, a 311 request and work management app known as OAK 311. This app allows residents to report problems they encounter in their community. These reports are then sent to Cityworks as service requests. OakDOT created a data-driven prioritization model that leverages Cityworks and ArcGIS to assign a priority score, or value, to each street segment in the community. Prioritization scores are based on three core variables: traffic collision history, land use proximity, and equity. Each of these factors is weighted equally (33 percent) to calculate the final prioritization score. Once the final prioritization scores are calculated, they are assigned to their respective street segments in GIS. Cityworks then incorporates the GIS layer, provides map visualization, and displays the final prioritization scores in the context of the Cityworks map.

Impact #1	The implementation of the data-driven prioritization model has allowed OakDOT to optimize and streamline traffic infrastructure updates in the community. The model has provided a rational and data-driven way to prioritize service requests, ensuring that traditionally underserved and high-risk areas are not overlooked. The integration of Cityworks and ArcGIS has provided a succinct way to organize, manage, and maintain prioritization data and service requests. As new data is received from SWITRS and censuses, and new priority facilities are built, the City of Oakland can easily update their prioritization data to reflect the most up-to-date information. This has allowed them to make the most of their limited resources to execute projects that bring the highest equitable return.

Impact #1

The implementation of the data-driven prioritization model has allowed OakDOT to optimize and streamline traffic infrastructure updates in the community. The model has provided a rational and data-driven way to prioritize service requests, ensuring that traditionally underserved and high-risk areas are not overlooked. The integration of Cityworks and ArcGIS has provided a succinct way to organize, manage, and maintain prioritization data and service requests. As new data is received from SWITRS and censuses, and new priority facilities are built, the City of Oakland can easily update their prioritization data to reflect the most up-to-date information. This has allowed them to make the most of their limited resources to execute projects that bring the highest equitable return.

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Overview

Leveraging GIS Data for Prioritizing Traffic Safety Service Requests: A Case Study of Oakland

Operational Impact