Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cement
- Construction & Infrastructure
Applicable Functions
- Logistics & Transportation
Use Cases
- Construction Management
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Customer
About The Customer
BMC Software is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Its Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. The company has a vast customer base with 700,000+ core SaaS subscribers and 1,200+ SaaS customers worldwide. The company operates 14 global data centers and provides a wide range of IT service management solutions.
The Challenge
BMC Software, a global leader in innovative software solutions, was faced with the challenge of migrating its growing global business to a more automated, digital IT service delivery and support desk model. The company needed to cater to its 700,000+ core SaaS subscribers and 1,200+ SaaS customers worldwide. The requirement was to transform its service delivery systems and support methods to more innovative, “smart” digital IT platforms with greater interconnection. This was to increase the performance, reliability, and security across its 14 global data centers. The challenge was not just to migrate but to ensure a seamless transition without impacting the service levels for its vast customer base.
The Solution
BMC Software adopted an Interconnection Oriented Architecture™ (IOA™) strategy and moved its SaaS Operations for its IT service management into Equinix colocation data centers in Chicago and Amsterdam. These locations are two of the biggest internet hubs with the lowest latency around the world. This move enabled BMC to better interconnect its IT service management solutions out at the edge of its enterprise network, where high concentrations of users, data, and applications reside. The SaaS team successfully migrated 120+ customers to its new IT service management infrastructure in just seven months. Equinix assisted BMC with interconnecting two innovative digital platforms on Platform Equinix: MyIT and i.onbmc.com. These applications leverage cloud, data analytics, mobile, and social to provide an automated, cloud-based self-service IT catalog and support portal with mobile and web platforms.
Operational Impact
Quantitative Benefit
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