Mulesoft Case Studies Legal & General GI delivers home insurance quotes in 90 seconds using APIs

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	Legal & General GI delivers home insurance quotes in 90 seconds using APIs Mulesoft

Legal & General GI delivers home insurance quotes in 90 seconds using APIs

Mulesoft

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Digital Thread Supply Chain Visibility
Services	Software Design & Engineering Services
Challenge	Legal & General (L&G) is the United Kingdom’s largest provider of individual life assurance products and a top 20 global asset manager. The insurance industry has changed dramatically with increasing pressure to reduce costs and engage customers through digital channels. To remain competitive, L&G’s insurance arm, General Insurance (GI), has a goal to become a market leader in providing digital access to insurance. However, developing digital experiences for customers and advisers requires connectivity between various systems, surfacing claims, policy, billing, and other data in a quick and scalable manner. But behind the scenes, the company’s IT systems were connected via point-to-point integrations, which exacerbated operational inefficiencies and forced teams to reinvent the wheel each time they needed to develop a digital experience or release a new product or service. Read More
About Customer	Established in 1836, Legal & General (L&G) is the United Kingdom’s largest provider of individual life assurance products and a top 20 global asset manager. L&G's insurance arm, General Insurance (GI), aims to become a market leader in providing digital access to insurance. The company's goal is to deliver best-in-class customer and adviser experiences, lower costs, and increase sales. However, the company's IT systems were connected via point-to-point integrations, which created operational inefficiencies and made it difficult to develop new digital experiences or release new products or services. Read More
Solution	L&G GI needed to embrace a more efficient approach to integration that enables teams to build a seamless experience for customers and partners alike. They chose MuleSoft for several reasons, Anypoint Platform offers flexibility, enables reuse, and accelerates project delivery by providing teams with prebuilt APIs, connectors, and other assets. With MuleSoft, the L&G GI team took an API-led approach to integration in order to automate the entire home insurance quote process. For example, the company released SmartQuote, a mobile-friendly online tool that takes the hassle out of getting a home insurance quote. SmartQuote pulls in information from circa 400 data points, using APIs — from Experian to WorldPay, by surfacing data using APIs, L&G GI was able to deliver new services to consumers and partners. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Digital Thread

Supply Chain Visibility

Services

Software Design & Engineering Services

Challenge

Legal & General (L&G) is the United Kingdom’s largest provider of individual life assurance products and a top 20 global asset manager. The insurance industry has changed dramatically with increasing pressure to reduce costs and engage customers through digital channels. To remain competitive, L&G’s insurance arm, General Insurance (GI), has a goal to become a market leader in providing digital access to insurance. However, developing digital experiences for customers and advisers requires connectivity between various systems, surfacing claims, policy, billing, and other data in a quick and scalable manner. But behind the scenes, the company’s IT systems were connected via point-to-point integrations, which exacerbated operational inefficiencies and forced teams to reinvent the wheel each time they needed to develop a digital experience or release a new product or service.

About Customer

Established in 1836, Legal & General (L&G) is the United Kingdom’s largest provider of individual life assurance products and a top 20 global asset manager. L&G's insurance arm, General Insurance (GI), aims to become a market leader in providing digital access to insurance. The company's goal is to deliver best-in-class customer and adviser experiences, lower costs, and increase sales. However, the company's IT systems were connected via point-to-point integrations, which created operational inefficiencies and made it difficult to develop new digital experiences or release new products or services.

Solution

L&G GI needed to embrace a more efficient approach to integration that enables teams to build a seamless experience for customers and partners alike. They chose MuleSoft for several reasons, Anypoint Platform offers flexibility, enables reuse, and accelerates project delivery by providing teams with prebuilt APIs, connectors, and other assets. With MuleSoft, the L&G GI team took an API-led approach to integration in order to automate the entire home insurance quote process. For example, the company released SmartQuote, a mobile-friendly online tool that takes the hassle out of getting a home insurance quote. SmartQuote pulls in information from circa 400 data points, using APIs — from Experian to WorldPay, by surfacing data using APIs, L&G GI was able to deliver new services to consumers and partners.

Impact #1	By making SmartQuote easily available to partners via APIs, L&G GI has increased sales opportunities by two-fold and attracted more home insurance customers than ever before.
Impact #2	L&G GI’s ability to integrate multiple big data sources to build SmartQuote garnered the company top honors for innovation at the 2017 Digital and Insurtech Awards.
Impact #3	Teams are now able to build products and services 2.5x faster, simply by reusing and adapting the same APIs for new initiatives, such as our SmartQuote Intermediary launch.

Impact #1

By making SmartQuote easily available to partners via APIs, L&G GI has increased sales opportunities by two-fold and attracted more home insurance customers than ever before.

Impact #2

L&G GI’s ability to integrate multiple big data sources to build SmartQuote garnered the company top honors for innovation at the 2017 Digital and Insurtech Awards.

Impact #3

Teams are now able to build products and services 2.5x faster, simply by reusing and adapting the same APIs for new initiatives, such as our SmartQuote Intermediary launch.

Benefit #1	Increased sales opportunities by two-fold
Benefit #2	Able to build products and services 2.5x faster
Benefit #3	Reduced maintenance costs by 15%

Benefit #1

Increased sales opportunities by two-fold

Benefit #2

Able to build products and services 2.5x faster

Benefit #3

Reduced maintenance costs by 15%

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Overview

Legal & General GI delivers home insurance quotes in 90 seconds using APIs

Operational Impact

Quantitative Benefit