Nintex Case Studies Lands’ End: Streamlining Custom Orders with IoT

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	Lands’ End: Streamlining Custom Orders with IoT Nintex

Lands’ End: Streamlining Custom Orders with IoT

Nintex

Technology Category	Wearables - Smart Clothing
Applicable Industries	Apparel Retail
Applicable Functions	Procurement Product Research & Development
Use Cases	Personnel Tracking & Monitoring Time Sensitive Networking
Services	Cloud Planning, Design & Implementation Services
Challenge	Lands’ End, a renowned international retailer, was facing a significant challenge in managing custom orders for logoed apparel. The process was manual, time-consuming, and prone to errors, leading to delays in delivering orders to customers and increased costs. The company had to handle individual custom orders as quickly and reliably as it handled standard orders to keep corporate customers satisfied. The custom order process involved communicating instructions for special orders within the company and to international suppliers and customers via email and phone. This resulted in a six-to-eight-week process to deliver customers’ orders. If the order wasn't right, the process had to start over, leading to 100% rework, 100% more cost, and a 100% delay. Read More
About Customer	Lands’ End is an international retailer known for its high-quality, comfortable, and value-for-money casual clothing and related products. To businesses, from single entrepreneurs to Fortune 500 companies, Lands’ End is known for its tailored and business-casual logoed apparel for office wear, trade shows, and company events. More than 100,000 airline personnel wear uniforms provided by Lands’ End. The company also provides outerwear and related clothing to meteorologists at a major network. However, the company had to handle individual custom orders as quickly and reliably as it handled standard orders to keep corporate customers satisfied. Read More
Solution	To address this challenge, Lands’ End turned to Nintex and Nintex solution provider Boost Strategy Partners. They used Nintex Workflow and Nintex Forms for SharePoint and Nintex Workflow Cloud, along with Six Sigma principles, to create a streamlined, end-to-end process that was faster, more accurate, and more cost-effective. The new workflow began with a customer call to the Lands’ End service center. The Customer Care Consultant recorded the customer’s order using Nintex Forms, which initiated the transmission of a custom order sizing form to the customer via Nintex Workflow Cloud. The completed form was sent back to Lands’ End, approved by staff, and routed to a vendor for manufacturing, along with a due date assigned by the solution. The vendor sent the completed order to Lands’ End, which approved it and sent it to the customer. Every step of the process was time-stamped for monitoring and analysis. Read More Log in to view content
Contents

Technology Category

Wearables - Smart Clothing

Applicable Industries

Apparel

Retail

Applicable Functions

Procurement

Product Research & Development

Use Cases

Personnel Tracking & Monitoring

Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

Challenge

Lands’ End, a renowned international retailer, was facing a significant challenge in managing custom orders for logoed apparel. The process was manual, time-consuming, and prone to errors, leading to delays in delivering orders to customers and increased costs. The company had to handle individual custom orders as quickly and reliably as it handled standard orders to keep corporate customers satisfied. The custom order process involved communicating instructions for special orders within the company and to international suppliers and customers via email and phone. This resulted in a six-to-eight-week process to deliver customers’ orders. If the order wasn't right, the process had to start over, leading to 100% rework, 100% more cost, and a 100% delay.

About Customer

Lands’ End is an international retailer known for its high-quality, comfortable, and value-for-money casual clothing and related products. To businesses, from single entrepreneurs to Fortune 500 companies, Lands’ End is known for its tailored and business-casual logoed apparel for office wear, trade shows, and company events. More than 100,000 airline personnel wear uniforms provided by Lands’ End. The company also provides outerwear and related clothing to meteorologists at a major network. However, the company had to handle individual custom orders as quickly and reliably as it handled standard orders to keep corporate customers satisfied.

Solution

To address this challenge, Lands’ End turned to Nintex and Nintex solution provider Boost Strategy Partners. They used Nintex Workflow and Nintex Forms for SharePoint and Nintex Workflow Cloud, along with Six Sigma principles, to create a streamlined, end-to-end process that was faster, more accurate, and more cost-effective. The new workflow began with a customer call to the Lands’ End service center. The Customer Care Consultant recorded the customer’s order using Nintex Forms, which initiated the transmission of a custom order sizing form to the customer via Nintex Workflow Cloud. The completed form was sent back to Lands’ End, approved by staff, and routed to a vendor for manufacturing, along with a due date assigned by the solution. The vendor sent the completed order to Lands’ End, which approved it and sent it to the customer. Every step of the process was time-stamped for monitoring and analysis.

Impact #1	The implementation of the Nintex-based custom order process had a significant impact on Lands’ End’s operations. The company's most crucial KPIs—time-to-benefit, productivity, and accuracy—all improved. The solution completely eliminated manual work from operations and merchandising teams. The data collected by the solution enabled the sourcing team to gain better insights into vendor performance on meeting deadlines, completing orders accurately, and ensuring customers were satisfied with every interaction they had with the company. Lands’ End used these insights to provide vendors with constructive feedback to improve their performance. The company acknowledged the significant role of Boost’s expertise in the success of its Nintex projects.

Impact #1

The implementation of the Nintex-based custom order process had a significant impact on Lands’ End’s operations. The company's most crucial KPIs—time-to-benefit, productivity, and accuracy—all improved. The solution completely eliminated manual work from operations and merchandising teams. The data collected by the solution enabled the sourcing team to gain better insights into vendor performance on meeting deadlines, completing orders accurately, and ensuring customers were satisfied with every interaction they had with the company. Lands’ End used these insights to provide vendors with constructive feedback to improve their performance. The company acknowledged the significant role of Boost’s expertise in the success of its Nintex projects.

Benefit #1	76% reduction in workflow steps, down to just 25 steps
Benefit #2	Delivers 120% ROI
Benefit #3	Boosts special-order accuracy to 95%, up from 50%, reducing the need for rework

Benefit #1

76% reduction in workflow steps, down to just 25 steps

Benefit #2

Delivers 120% ROI

Benefit #3

Boosts special-order accuracy to 95%, up from 50%, reducing the need for rework

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Overview

Lands’ End: Streamlining Custom Orders with IoT

Operational Impact

Quantitative Benefit