Nintex Case Studies Kuwait International Bank's Digital Transformation with Nintex Workflow and Forms

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	Kuwait International Bank's Digital Transformation with Nintex Workflow and Forms Nintex

Kuwait International Bank's Digital Transformation with Nintex Workflow and Forms

Nintex

Technology Category	Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries	Finance & Insurance Retail
Applicable Functions	Human Resources Maintenance
Use Cases	Time Sensitive Networking
Services	System Integration
Challenge	Kuwait International Bank was facing challenges with its manual workflow creation process in SharePoint. The bank was seeking a more efficient and faster way to support complex business processes across all its departments including accounts payable, help desk, legal, human resources, security, retail banking, finance, customer service, operations, real estate, corporate banking, and IT. The existing process was not only time-consuming but also lacked the flexibility to handle intricate business operations. The bank was also struggling with slow response times to customer applications for credit cards and loans, and customer service requests. On the employee side, the bank was looking for ways to automate internal processes to reduce effort and increase accuracy. Read More
About Customer	Kuwait International Bank is a leading banking institution based in Kuwait. The bank offers a wide range of financial services to its customers and is committed to enhancing its operations continually. The bank has a strong focus on improving both customer and employee experiences and increasing its competitiveness and market share. The bank has a workforce of 700 employees who serve its vast customer base. The bank is also committed to digital transformation and has implemented advanced solutions like Nintex Workflow and Nintex Forms to automate its business processes and enhance productivity. Read More
Solution	The bank implemented Nintex Workflow and Nintex Forms across all its departments to automate about 150 processes. This solution significantly improved both customer and employee experiences. For customers, the bank was able to reduce the response time for credit card applications from three days to an hour and loan applications from two weeks to two days. The bank also integrated Nintex with its omnichannel customer service, enabling call center agents to access resources across departments to better serve customers. On the employee side, Nintex Workflows automated internal processes, ensuring tasks were completed in the correct order, reducing the need for rework, and providing managers with transparency into the progress and status of workflows. The bank also used Nintex to automate the software development lifecycle, reducing it from 15 days to just 4. Read More Log in to view content
Contents

Technology Category

Functional Applications - Product Lifecycle Management Systems (PLM)

Applicable Industries

Finance & Insurance

Retail

Applicable Functions

Human Resources

Maintenance

Use Cases

Time Sensitive Networking

Services

System Integration

Challenge

Kuwait International Bank was facing challenges with its manual workflow creation process in SharePoint. The bank was seeking a more efficient and faster way to support complex business processes across all its departments including accounts payable, help desk, legal, human resources, security, retail banking, finance, customer service, operations, real estate, corporate banking, and IT. The existing process was not only time-consuming but also lacked the flexibility to handle intricate business operations. The bank was also struggling with slow response times to customer applications for credit cards and loans, and customer service requests. On the employee side, the bank was looking for ways to automate internal processes to reduce effort and increase accuracy.

About Customer

Kuwait International Bank is a leading banking institution based in Kuwait. The bank offers a wide range of financial services to its customers and is committed to enhancing its operations continually. The bank has a strong focus on improving both customer and employee experiences and increasing its competitiveness and market share. The bank has a workforce of 700 employees who serve its vast customer base. The bank is also committed to digital transformation and has implemented advanced solutions like Nintex Workflow and Nintex Forms to automate its business processes and enhance productivity.

Solution

The bank implemented Nintex Workflow and Nintex Forms across all its departments to automate about 150 processes. This solution significantly improved both customer and employee experiences. For customers, the bank was able to reduce the response time for credit card applications from three days to an hour and loan applications from two weeks to two days. The bank also integrated Nintex with its omnichannel customer service, enabling call center agents to access resources across departments to better serve customers. On the employee side, Nintex Workflows automated internal processes, ensuring tasks were completed in the correct order, reducing the need for rework, and providing managers with transparency into the progress and status of workflows. The bank also used Nintex to automate the software development lifecycle, reducing it from 15 days to just 4.

Impact #1	The implementation of Nintex Workflow and Nintex Forms has brought about significant operational improvements at Kuwait International Bank. The bank has been able to automate about 150 processes across all its departments, leading to significant annual productivity gains. The automation has also enhanced the customer experience by reducing the response time for credit card and loan applications and improving the accuracy and promptness of customer service requests. On the employee side, the automation has made it easier for employees to complete their work with less effort and greater accuracy. The transparency provided by the automated workflows has also given managers a better understanding of the processes and employees' performance. The bank has also seen significant improvements in its software development process, with the lifecycle being reduced from 15 days to just 4.

Impact #1

The implementation of Nintex Workflow and Nintex Forms has brought about significant operational improvements at Kuwait International Bank. The bank has been able to automate about 150 processes across all its departments, leading to significant annual productivity gains. The automation has also enhanced the customer experience by reducing the response time for credit card and loan applications and improving the accuracy and promptness of customer service requests. On the employee side, the automation has made it easier for employees to complete their work with less effort and greater accuracy. The transparency provided by the automated workflows has also given managers a better understanding of the processes and employees' performance. The bank has also seen significant improvements in its software development process, with the lifecycle being reduced from 15 days to just 4.

Benefit #1	Achieved significant annual productivity gain
Benefit #2	Reduced loan-handling time by 80%
Benefit #3	Reduced software development lifecycle from 15 days to 4 days

Benefit #1

Achieved significant annual productivity gain

Benefit #2

Reduced loan-handling time by 80%

Benefit #3

Reduced software development lifecycle from 15 days to 4 days

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Overview

Kuwait International Bank's Digital Transformation with Nintex Workflow and Forms

Operational Impact

Quantitative Benefit