Nintex Case Studies Knight Insurance Streamlines Client Paperwork Process with eSignature

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	Knight Insurance Streamlines Client Paperwork Process with eSignature Nintex

Knight Insurance Streamlines Client Paperwork Process with eSignature

Nintex

Applicable Industries	Electronics Finance & Insurance
Applicable Functions	Quality Assurance Sales & Marketing
Use Cases	Usage-Based Insurance Visual Quality Detection
Services	Cloud Planning, Design & Implementation Services Testing & Certification
Challenge	Knight Insurance Group, a regional insurance agency, was grappling with the challenge of manually processing client paperwork across all its locations. This traditional method was not only time-consuming but also increased the likelihood of customer fall-off due to the lengthy process. On average, it would take new clients two weeks to fill out and return applications. This situation was far from ideal as it kept administration times higher than the company desired. The company recognized the need to digitize all administration to streamline the paperwork process and improve customer experience. Read More
About Customer	Knight Insurance Group is a regional insurance agency with a history spanning 150 years. The company provides home, auto, and business insurance to individuals and companies across the Midwest. The roots of the company extend back to 1859 when the Shawen, Stieg & Whitaker Agency incorporated in Toledo, Ohio. Over the years, the company has grown through more than twenty acquisitions to become the Knight Insurance Group of today. Despite its growth and evolution, the company’s commitment to superior customer service has remained steadfast, providing quality insurance products and financial services to individuals and businesses of all sizes. Read More
Solution	In a bid to digitize the paperwork process, Knight Insurance Group implemented Nintex AssureSign electronic signature. This solution was deployed via the cloud and integrated with the company’s Applied Systems’ TAM software. The selection of Nintex AssureSign was influenced by its out-of-the-box integration with TAM and its full-service customer support. The deployment of the eSignature solution was swift, with the agency’s eSignature capabilities fully extended across all locations in just nine days. This digital transformation initiative aimed to make the process of submitting paperwork easier for customers, eliminating the need for them to print, scan, or fax documents. Read More Log in to view content
Contents

Applicable Industries

Electronics

Finance & Insurance

Applicable Functions

Quality Assurance

Sales & Marketing

Use Cases

Usage-Based Insurance

Visual Quality Detection

Services

Cloud Planning, Design & Implementation Services

Testing & Certification

Challenge

Knight Insurance Group, a regional insurance agency, was grappling with the challenge of manually processing client paperwork across all its locations. This traditional method was not only time-consuming but also increased the likelihood of customer fall-off due to the lengthy process. On average, it would take new clients two weeks to fill out and return applications. This situation was far from ideal as it kept administration times higher than the company desired. The company recognized the need to digitize all administration to streamline the paperwork process and improve customer experience.

About Customer

Knight Insurance Group is a regional insurance agency with a history spanning 150 years. The company provides home, auto, and business insurance to individuals and companies across the Midwest. The roots of the company extend back to 1859 when the Shawen, Stieg & Whitaker Agency incorporated in Toledo, Ohio. Over the years, the company has grown through more than twenty acquisitions to become the Knight Insurance Group of today. Despite its growth and evolution, the company’s commitment to superior customer service has remained steadfast, providing quality insurance products and financial services to individuals and businesses of all sizes.

Solution

In a bid to digitize the paperwork process, Knight Insurance Group implemented Nintex AssureSign electronic signature. This solution was deployed via the cloud and integrated with the company’s Applied Systems’ TAM software. The selection of Nintex AssureSign was influenced by its out-of-the-box integration with TAM and its full-service customer support. The deployment of the eSignature solution was swift, with the agency’s eSignature capabilities fully extended across all locations in just nine days. This digital transformation initiative aimed to make the process of submitting paperwork easier for customers, eliminating the need for them to print, scan, or fax documents.

Impact #1	The implementation of Nintex AssureSign electronic signature has significantly streamlined Knight Insurance Group's client paperwork process. The solution has not only reduced the time taken to execute client forms but also improved the overall client experience. Clients now find the process of completing paperwork easier, simpler, and more convenient with the use of electronic signature. This digital transformation has enabled Knight Insurance Group to deliver a premier, fully modern experience to its customers, reinforcing its commitment to superior customer service.

Impact #1

The implementation of Nintex AssureSign electronic signature has significantly streamlined Knight Insurance Group's client paperwork process. The solution has not only reduced the time taken to execute client forms but also improved the overall client experience. Clients now find the process of completing paperwork easier, simpler, and more convenient with the use of electronic signature. This digital transformation has enabled Knight Insurance Group to deliver a premier, fully modern experience to its customers, reinforcing its commitment to superior customer service.

Benefit #1	Client forms are now executed in 1-2 days, down from two weeks
Benefit #2	75% of forms are returned within 24 hours
Benefit #3	The eSignature capabilities were fully extended across the agency’s locations in just nine days

Benefit #1

Client forms are now executed in 1-2 days, down from two weeks

Benefit #2

75% of forms are returned within 24 hours

Benefit #3

The eSignature capabilities were fully extended across the agency’s locations in just nine days

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Overview

Knight Insurance Streamlines Client Paperwork Process with eSignature

Operational Impact

Quantitative Benefit