Honeywell Case Studies Kennards Hire’s Customerfirst Mobility Solution

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	Kennards Hire’s Customerfirst Mobility Solution Honeywell

Kennards Hire’s Customerfirst Mobility Solution

Honeywell

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Construction & Infrastructure Equipment & Machinery
Applicable Functions	Warehouse & Inventory Management Business Operation
Use Cases	Inventory Management Predictive Maintenance Remote Asset Management
Services	System Integration Software Design & Engineering Services
Challenge	Kennards Hire faced challenges with their manual, paper-based process for hiring and returning equipment. This system was time-intensive for customers and inefficient for the company, particularly in the equipment returns process. Returned equipment could not be listed as available for hire until all paperwork was completed and lodged, leading to delays and inaccurate tracking in their ERP system. The company needed a technology solution to overhaul the manual returns system, minimize equipment downtime, and provide a faster, flexible, and easy-to-use solution for customers. Read More
About Customer	Kennards Hire is one of Australia’s largest and most respected family-owned hire companies, with over 170 sites and branches and more than 1,400 employees across Australia and New Zealand. Founded in 1948 by Walter Kennard, the company has grown significantly and is known for delivering reliable and safe equipment for their customers. Each item hired undergoes a 'Ready For Hire' process, ensuring it is maintained to the manufacturer’s guidelines, passes all certification and safety checks, and comes with the required documentation to make the customer’s job easier. Read More
Solution	Kennards Hire collaborated with Honeywell and Skywire to deploy a new solution featuring the Dolphin CT50 mobile handheld computer. This solution aimed to drive efficiencies in the hire equipment ordering process and minimize downtime between hiring windows for all equipment items. The company also developed an online hire platform that integrates with the entire Kennards Hire branch network, allowing customers to browse and hire products based on location, inventory, availability, and specific contract pricing in real-time. The Dolphin CT50 mobile handheld computer is used as a mobile point of sale device, enabling team members to check out equipment for customers to load into their vehicles without entering the office. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Construction & Infrastructure

Equipment & Machinery

Applicable Functions

Warehouse & Inventory Management

Business Operation

Use Cases

Inventory Management

Predictive Maintenance

Remote Asset Management

Services

System Integration

Software Design & Engineering Services

Challenge

Kennards Hire faced challenges with their manual, paper-based process for hiring and returning equipment. This system was time-intensive for customers and inefficient for the company, particularly in the equipment returns process. Returned equipment could not be listed as available for hire until all paperwork was completed and lodged, leading to delays and inaccurate tracking in their ERP system. The company needed a technology solution to overhaul the manual returns system, minimize equipment downtime, and provide a faster, flexible, and easy-to-use solution for customers.

About Customer

Kennards Hire is one of Australia’s largest and most respected family-owned hire companies, with over 170 sites and branches and more than 1,400 employees across Australia and New Zealand. Founded in 1948 by Walter Kennard, the company has grown significantly and is known for delivering reliable and safe equipment for their customers. Each item hired undergoes a 'Ready For Hire' process, ensuring it is maintained to the manufacturer’s guidelines, passes all certification and safety checks, and comes with the required documentation to make the customer’s job easier.

Solution

Kennards Hire collaborated with Honeywell and Skywire to deploy a new solution featuring the Dolphin CT50 mobile handheld computer. This solution aimed to drive efficiencies in the hire equipment ordering process and minimize downtime between hiring windows for all equipment items. The company also developed an online hire platform that integrates with the entire Kennards Hire branch network, allowing customers to browse and hire products based on location, inventory, availability, and specific contract pricing in real-time. The Dolphin CT50 mobile handheld computer is used as a mobile point of sale device, enabling team members to check out equipment for customers to load into their vehicles without entering the office.

Impact #1	The new automated hiring process has streamlined and simplified the hiring process, making it more efficient and customer-friendly.
Impact #2	Kennards Hire team members can now scan equipment labels and tags immediately upon return, billing the customer and scheduling the equipment for servicing in real-time.
Impact #3	The online hire platform provides greater transparency, accuracy, and flexibility in hiring equipment, allowing customers to place orders online and collect equipment without paperwork hassles.

Impact #1

The new automated hiring process has streamlined and simplified the hiring process, making it more efficient and customer-friendly.

Impact #2

Kennards Hire team members can now scan equipment labels and tags immediately upon return, billing the customer and scheduling the equipment for servicing in real-time.

Impact #3

The online hire platform provides greater transparency, accuracy, and flexibility in hiring equipment, allowing customers to place orders online and collect equipment without paperwork hassles.

Benefit #1	Kennards Hire has over 170 sites and branches.
Benefit #2	The company employs more than 1,400 people across Australia and New Zealand.

Benefit #1

Kennards Hire has over 170 sites and branches.

Benefit #2

The company employs more than 1,400 people across Australia and New Zealand.

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Overview

Kennards Hire’s Customerfirst Mobility Solution

Operational Impact

Quantitative Benefit