Honeywell Case Studies Kennards Hire making the job even easier for their customers thanks to industry-first Honeywell Scanning & Mobility solution

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	Kennards Hire making the job even easier for their customers thanks to industry-first Honeywell Scanning & Mobility solution Honeywell

Kennards Hire making the job even easier for their customers thanks to industry-first Honeywell Scanning & Mobility solution

Honeywell

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Automation & Control - Automation & Process Control Systems
Applicable Industries	Construction & Infrastructure Equipment & Machinery
Applicable Functions	Maintenance Quality Assurance
Use Cases	Track & Trace of Assets Predictive Maintenance Remote Asset Management
Services	System Integration Software Design & Engineering Services
Challenge	Kennards Hire faced the challenge of providing their customers with easy access to information about the equipment they hire. The existing manual log book system for recording maintenance and service history was cumbersome and not accessible to customers. This lack of transparency made it difficult for customers to verify the service history and safety records of the equipment they were hiring. The company needed a solution that would empower customers with real-time access to this information, ensuring that they could confidently use the equipment knowing it had been properly maintained. Read More
About Customer	Kennards Hire is one of Australia's largest and most respected hire companies, with over 150 branches and 1,100 employees across Australia and New Zealand. Founded in 1948 by Walter Kennard, the company has grown from a small store in Bathurst, NSW, to a major player in the equipment hire industry. Kennards Hire is known for its commitment to providing reliable, assured, and safe equipment for its customers. The company maintains a 'ready for hire' process to ensure that all equipment meets manufacturer guidelines and safety standards before being rented out. This customer-centric approach has helped Kennards Hire build a strong reputation and a loyal customer base. Read More
Solution	Kennards Hire collaborated with Honeywell Scanning & Mobility and Skywire to implement an automated technology solution across all its branches. The solution featured the Honeywell PF4i rugged industrial bar code printer, which played a crucial role in the 'ready for hire' process. Once the equipment passed all safety and maintenance checks, the system would automatically print a 'ready for hire' label. This label included a QR code that customers could scan with their mobile phones to access the service history, safety records, user guides, and training videos for the equipment. The information was made available through Kennards Hire's online plant portal, integrated with the ERP system, Baseplan Enterprise. This transformation from a manual to an automated system provided customers with a virtual window into the 'ready for hire' process, enhancing transparency and trust. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Automation & Control - Automation & Process Control Systems

Applicable Industries

Construction & Infrastructure

Equipment & Machinery

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Track & Trace of Assets

Predictive Maintenance

Remote Asset Management

Services

System Integration

Software Design & Engineering Services

Challenge

Kennards Hire faced the challenge of providing their customers with easy access to information about the equipment they hire. The existing manual log book system for recording maintenance and service history was cumbersome and not accessible to customers. This lack of transparency made it difficult for customers to verify the service history and safety records of the equipment they were hiring. The company needed a solution that would empower customers with real-time access to this information, ensuring that they could confidently use the equipment knowing it had been properly maintained.

About Customer

Kennards Hire is one of Australia's largest and most respected hire companies, with over 150 branches and 1,100 employees across Australia and New Zealand. Founded in 1948 by Walter Kennard, the company has grown from a small store in Bathurst, NSW, to a major player in the equipment hire industry. Kennards Hire is known for its commitment to providing reliable, assured, and safe equipment for its customers. The company maintains a 'ready for hire' process to ensure that all equipment meets manufacturer guidelines and safety standards before being rented out. This customer-centric approach has helped Kennards Hire build a strong reputation and a loyal customer base.

Solution

Kennards Hire collaborated with Honeywell Scanning & Mobility and Skywire to implement an automated technology solution across all its branches. The solution featured the Honeywell PF4i rugged industrial bar code printer, which played a crucial role in the 'ready for hire' process. Once the equipment passed all safety and maintenance checks, the system would automatically print a 'ready for hire' label. This label included a QR code that customers could scan with their mobile phones to access the service history, safety records, user guides, and training videos for the equipment. The information was made available through Kennards Hire's online plant portal, integrated with the ERP system, Baseplan Enterprise. This transformation from a manual to an automated system provided customers with a virtual window into the 'ready for hire' process, enhancing transparency and trust.

Impact #1	The new system significantly improved customer satisfaction by providing easy access to equipment service history and safety records.
Impact #2	The automated solution reduced the time and effort required for customers to verify the maintenance status of the equipment, speeding up the hiring process.
Impact #3	The rugged design of the Honeywell PF4i printers ensured they could withstand harsh workshop conditions, reducing downtime and maintenance costs.

Impact #1

The new system significantly improved customer satisfaction by providing easy access to equipment service history and safety records.

Impact #2

The automated solution reduced the time and effort required for customers to verify the maintenance status of the equipment, speeding up the hiring process.

Impact #3

The rugged design of the Honeywell PF4i printers ensured they could withstand harsh workshop conditions, reducing downtime and maintenance costs.

Benefit #1	More than 4,500 tags are printed every day across Kennards Hire's network of branches.
Benefit #2	The online plant portal receives over 2,700 hits every month, indicating high customer engagement and usage.

Benefit #1

More than 4,500 tags are printed every day across Kennards Hire's network of branches.

Benefit #2

The online plant portal receives over 2,700 hits every month, indicating high customer engagement and usage.

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Overview

Kennards Hire making the job even easier for their customers thanks to industry-first Honeywell Scanning & Mobility solution

Operational Impact

Quantitative Benefit