Nintex Case Studies ITAC's Process Management Transformation with Nintex Promapp®

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	ITAC's Process Management Transformation with Nintex Promapp® Nintex

ITAC's Process Management Transformation with Nintex Promapp®

Nintex

Technology Category	Analytics & Modeling - Process Analytics Application Infrastructure & Middleware - Event-Driven Application
Applicable Industries	Education Finance & Insurance
Applicable Functions	Procurement
Use Cases	Construction Management Process Control & Optimization
Services	Training
Challenge	ITAC, a top-ranked design-build company, was facing a significant challenge in managing its processes. The company had a wealth of institutional knowledge and a multitude of processes, but lacked a centralized and digital solution for process management. This was particularly problematic when it came to onboarding new hires and ensuring that the company's proprietary Assured Project Management (APM®) process was consistently followed. The APM® process, which is a key differentiator for ITAC, drives risk out of capital projects by systematically eliminating unknowns that can derail the project execution plan. However, the company's processes were scattered across various mediums - some were documented in binders, others in emails, and some were simply retained in the minds of long-term employees. This lack of a standardized and centralized repository made it difficult to train new hires quickly and ensure consistent application of the APM® methodology. Read More
About Customer	ITAC is a top-ranked design-build company based in the United States. The company operates in the industrial engineering and construction services industry. ITAC is known for its proprietary Assured Project Management (APM®) process, which is a systematic approach to driving risk out of capital projects. This methodology, which has been tested and refined over three decades, is a key differentiator for ITAC. The company's guiding principle is to provide its clients with a design-build process free of surprises in budget or schedule. As a growing business, ITAC faced the challenge of quickly training new hires in company processes and procedures. Read More
Solution	To address this challenge, ITAC turned to Nintex Promapp®, a process management tool. The company began by training a group of 25 employees, representing each department, on the use of the tool. They then started mapping out the simpler processes, such as time sheets and PTO requests. As the tool was rolled out more broadly, a group of 'ProMasters' was established to ensure that the processes were mapped correctly and aligned with the company's standardized wording and format. The company also hosted process mapping marathons, or 'Promapp-athons', on a department basis to support adoption and implementation. Each week, all departments hosted a dedicated Nintex Promapp® Hour to develop processes, discuss progress, and share updates. So far, ITAC has mapped over 1100 processes and published nearly 500 processes with Nintex Promapp®. The tool is now part of the company's new hire onboarding training and is used throughout the process. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Application Infrastructure & Middleware - Event-Driven Application

Applicable Industries

Education

Finance & Insurance

Applicable Functions

Procurement

Use Cases

Construction Management

Process Control & Optimization

Services

Training

Challenge

ITAC, a top-ranked design-build company, was facing a significant challenge in managing its processes. The company had a wealth of institutional knowledge and a multitude of processes, but lacked a centralized and digital solution for process management. This was particularly problematic when it came to onboarding new hires and ensuring that the company's proprietary Assured Project Management (APM®) process was consistently followed. The APM® process, which is a key differentiator for ITAC, drives risk out of capital projects by systematically eliminating unknowns that can derail the project execution plan. However, the company's processes were scattered across various mediums - some were documented in binders, others in emails, and some were simply retained in the minds of long-term employees. This lack of a standardized and centralized repository made it difficult to train new hires quickly and ensure consistent application of the APM® methodology.

About Customer

ITAC is a top-ranked design-build company based in the United States. The company operates in the industrial engineering and construction services industry. ITAC is known for its proprietary Assured Project Management (APM®) process, which is a systematic approach to driving risk out of capital projects. This methodology, which has been tested and refined over three decades, is a key differentiator for ITAC. The company's guiding principle is to provide its clients with a design-build process free of surprises in budget or schedule. As a growing business, ITAC faced the challenge of quickly training new hires in company processes and procedures.

Solution

To address this challenge, ITAC turned to Nintex Promapp®, a process management tool. The company began by training a group of 25 employees, representing each department, on the use of the tool. They then started mapping out the simpler processes, such as time sheets and PTO requests. As the tool was rolled out more broadly, a group of 'ProMasters' was established to ensure that the processes were mapped correctly and aligned with the company's standardized wording and format. The company also hosted process mapping marathons, or 'Promapp-athons', on a department basis to support adoption and implementation. Each week, all departments hosted a dedicated Nintex Promapp® Hour to develop processes, discuss progress, and share updates. So far, ITAC has mapped over 1100 processes and published nearly 500 processes with Nintex Promapp®. The tool is now part of the company's new hire onboarding training and is used throughout the process.

Impact #1	The implementation of Nintex Promapp® has had a significant impact on ITAC's operations. The tool has enabled the company to centralize and digitize its process management, making it easier to onboard new hires and ensure consistent application of the APM® methodology. The company's department leaders have bought into the tool, supporting its adoption and sharing positive feedback. The tool has also been integrated into the company's new hire onboarding training, making it a key part of the company's process. Furthermore, the tool has aligned perfectly with ITAC's APM® methodology, reinforcing the company's commitment to delivering successful capital projects without surprises in budget or schedule. The company is constantly adding more processes to map or revisit depending on priorities, indicating that the tool is now an integral part of ITAC's operations.

Impact #1

The implementation of Nintex Promapp® has had a significant impact on ITAC's operations. The tool has enabled the company to centralize and digitize its process management, making it easier to onboard new hires and ensure consistent application of the APM® methodology. The company's department leaders have bought into the tool, supporting its adoption and sharing positive feedback. The tool has also been integrated into the company's new hire onboarding training, making it a key part of the company's process. Furthermore, the tool has aligned perfectly with ITAC's APM® methodology, reinforcing the company's commitment to delivering successful capital projects without surprises in budget or schedule. The company is constantly adding more processes to map or revisit depending on priorities, indicating that the tool is now an integral part of ITAC's operations.

Benefit #1	1100 processes mapped
Benefit #2	500 processes published
Benefit #3	25 employees trained on the use of Nintex Promapp®

Benefit #1

1100 processes mapped

Benefit #2

500 processes published

Benefit #3

25 employees trained on the use of Nintex Promapp®

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Overview

ITAC's Process Management Transformation with Nintex Promapp®

Operational Impact

Quantitative Benefit