TIBCO Software Case Studies Istrabenz Plini Powers Good Decision-making with Spotfire

	Istrabenz Plini Powers Good Decision-making with Spotfire TIBCO Software

Istrabenz Plini Powers Good Decision-making with Spotfire

TIBCO Software

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Utilities
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Real-Time Location System (RTLS) Process Control & Optimization
Services	System Integration Data Science Services Software Design & Engineering Services
Challenge	Istrabenz Plini faced significant challenges in maintaining customer loyalty and operational efficiency due to manual reporting processes. The company relied heavily on ERP systems, spreadsheets, and custom-made legacy systems, which led to errors and inefficiencies. The inability to automate reporting and reduce errors posed a risk of losing customers who demanded high reliability and care. The need for a flexible and configurable reporting tool was critical to meet the daily or hourly demand for ad hoc analytics from various departments such as logistics, sales, production, and finance. Read More
About Customer	Istrabenz Plini is a leading gas company in the Slovene market, offering integrated gas and heat solutions for both industrial processes and homes. The company is committed to providing reliable products and services to its customers, ensuring high levels of customer satisfaction and loyalty. With a focus on innovation and efficiency, Istrabenz Plini aims to transform its operations and enhance decision-making processes through advanced analytics and reporting tools. Read More
Solution	Istrabenz Plini partnered with TIBCO to implement TIBCO Spotfire, a powerful data visualization and predictive analytics tool. The goal was to automate manual reporting processes, eliminate errors, and provide real-time information to employees at all levels. TIBCO Spotfire enabled the company to create flexible and configurable reports, integrating various data sources to support better business decisions. The partnership with TIBCO extended beyond IT support, encompassing business consulting to adopt best practices in decision-making and reporting. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Utilities

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Real-Time Location System (RTLS)

Process Control & Optimization

Services

System Integration

Data Science Services

Software Design & Engineering Services

Challenge

Istrabenz Plini faced significant challenges in maintaining customer loyalty and operational efficiency due to manual reporting processes. The company relied heavily on ERP systems, spreadsheets, and custom-made legacy systems, which led to errors and inefficiencies. The inability to automate reporting and reduce errors posed a risk of losing customers who demanded high reliability and care. The need for a flexible and configurable reporting tool was critical to meet the daily or hourly demand for ad hoc analytics from various departments such as logistics, sales, production, and finance.

About Customer

Istrabenz Plini is a leading gas company in the Slovene market, offering integrated gas and heat solutions for both industrial processes and homes. The company is committed to providing reliable products and services to its customers, ensuring high levels of customer satisfaction and loyalty. With a focus on innovation and efficiency, Istrabenz Plini aims to transform its operations and enhance decision-making processes through advanced analytics and reporting tools.

Solution

Istrabenz Plini partnered with TIBCO to implement TIBCO Spotfire, a powerful data visualization and predictive analytics tool. The goal was to automate manual reporting processes, eliminate errors, and provide real-time information to employees at all levels. TIBCO Spotfire enabled the company to create flexible and configurable reports, integrating various data sources to support better business decisions. The partnership with TIBCO extended beyond IT support, encompassing business consulting to adopt best practices in decision-making and reporting.

Impact #1	TIBCO Spotfire significantly improved customer loyalty by providing reliable and timely information, essential for maintaining high service standards.
Impact #2	The tool facilitated the transformation of Istrabenz Plini from a distributor to a multi-utility company, enhancing productivity and logistics through real-time visualizations.
Impact #3	Automated reporting reduced the time required to generate reports, increasing efficiency and reducing the risk of errors associated with manual processes.

Impact #1

TIBCO Spotfire significantly improved customer loyalty by providing reliable and timely information, essential for maintaining high service standards.

Impact #2

The tool facilitated the transformation of Istrabenz Plini from a distributor to a multi-utility company, enhancing productivity and logistics through real-time visualizations.

Impact #3

Automated reporting reduced the time required to generate reports, increasing efficiency and reducing the risk of errors associated with manual processes.

Benefit #1	Employees generate 150 reports monthly for internal and external stakeholders, with a substantial reduction in time required due to automated reporting.

Benefit #1

Employees generate 150 reports monthly for internal and external stakeholders, with a substantial reduction in time required due to automated reporting.

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Overview

Istrabenz Plini Powers Good Decision-making with Spotfire

Operational Impact

Quantitative Benefit