Information Builders Case Studies Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS

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	Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS Information Builders

Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Healthcare & Hospitals Cities & Municipalities
Applicable Functions	Human Resources Business Operation
Use Cases	Predictive Maintenance Predictive Quality Analytics Real-Time Location System (RTLS)
Services	Data Science Services Software Design & Engineering Services
Challenge	The Institute for Elderly and Social Services (IMSERSO) is a Spanish agency that manages programs and services for elderly and dependent citizens. The agency was facing the challenge of strengthening government proposals for social services through rigorous information management. They wanted to create analytic applications that would empower agency workers to assist vulnerable citizens and monitor agency performance. The goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries. Read More
About Customer	The Institute for Elderly and Social Services (IMSERSO) is an agency of the Spanish Government that manages programs and services for elderly and dependent citizens. For many years this important institution has shared information with citizens as part of its commitment to transparency and open government. The agency decided to create the State Information System of Social Services (SEISS), an online environment for reporting and analyzing information on social services. The agency's goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries. Read More
Solution	IMSERSO used Information Builders’ business intelligence (BI), analytics, and integration technology to create the new system. The first phase of implementation focused on the extraction of internal information to develop key performance indicators (KPIs), with a view to their management and use in mobile environments. In the second stage, they focused on opening external access to certain parts of the system via the Internet so that citizens could gather information and be apprised of important updates to social programs. The SEISS platform, which was developed by IMSERSO, in collaboration with the General Directorate of Policy and Disability Support Services, has the following objectives: integrate disparate indicators; promote transparency of information; and share data with citizens as part of the government’s open data policy. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Healthcare & Hospitals

Cities & Municipalities

Applicable Functions

Human Resources

Business Operation

Use Cases

Predictive Maintenance

Predictive Quality Analytics

Real-Time Location System (RTLS)

Services

Data Science Services

Software Design & Engineering Services

Challenge

The Institute for Elderly and Social Services (IMSERSO) is a Spanish agency that manages programs and services for elderly and dependent citizens. The agency was facing the challenge of strengthening government proposals for social services through rigorous information management. They wanted to create analytic applications that would empower agency workers to assist vulnerable citizens and monitor agency performance. The goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.

About Customer

The Institute for Elderly and Social Services (IMSERSO) is an agency of the Spanish Government that manages programs and services for elderly and dependent citizens. For many years this important institution has shared information with citizens as part of its commitment to transparency and open government. The agency decided to create the State Information System of Social Services (SEISS), an online environment for reporting and analyzing information on social services. The agency's goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.

Solution

IMSERSO used Information Builders’ business intelligence (BI), analytics, and integration technology to create the new system. The first phase of implementation focused on the extraction of internal information to develop key performance indicators (KPIs), with a view to their management and use in mobile environments. In the second stage, they focused on opening external access to certain parts of the system via the Internet so that citizens could gather information and be apprised of important updates to social programs. The SEISS platform, which was developed by IMSERSO, in collaboration with the General Directorate of Policy and Disability Support Services, has the following objectives: integrate disparate indicators; promote transparency of information; and share data with citizens as part of the government’s open data policy.

Impact #1	Users can view KPIs and query the data by gender, age, geography, and other variables.
Impact #2	The self-service analytic environment provides an accurate view of Spanish social services.
Impact #3	The database contains information organized into six sections: Social Primary Care, People Dependent Services, Resources for Seniors, Persons with Disabilities, Child Protection Non-Contributory Pensions, and Social Security.

Impact #1

Users can view KPIs and query the data by gender, age, geography, and other variables.

Impact #2

The self-service analytic environment provides an accurate view of Spanish social services.

Impact #3

The database contains information organized into six sections: Social Primary Care, People Dependent Services, Resources for Seniors, Persons with Disabilities, Child Protection Non-Contributory Pensions, and Social Security.

Benefit #1	SEISS currently has 86 KPIs and draws information from more than 80,000 data points.

Benefit #1

SEISS currently has 86 KPIs and draws information from more than 80,000 data points.

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Overview

Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS

Operational Impact

Quantitative Benefit