Mulesoft Case Studies INSEAD automates and optimizes student and staff experiences

Edit This Case Study Record

	INSEAD automates and optimizes student and staff experiences Mulesoft

INSEAD automates and optimizes student and staff experiences

Mulesoft

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Education
Applicable Functions	Human Resources Business Operation
Use Cases	Process Control & Optimization Computer Vision
Services	System Integration Software Design & Engineering Services
Challenge	INSEAD, a leading global graduate business school, was struggling with a complex tech ecosystem comprising over 100 siloed applications. This complexity made it difficult for the institution to meet the expectations of students and faculty, leading to a depreciated experience, especially during enrollment and scheduling. The situation also resulted in an overload of manual work for staff and increased IT operations costs. INSEAD needed a new integration approach to break down information silos, connect multiple mission-critical systems, and deliver an industry-leading education experience for students and faculty worldwide. Read More
About Customer	INSEAD is one of the world's leading and largest graduate business schools. It boasts the #1 MBA program globally and maintains its edge by delivering exemplary experiences for students and faculty. However, the institution was grappling with a sprawling tech ecosystem with more than 100 siloed applications. This complexity made it difficult for INSEAD to keep up with student and faculty expectations, leading to a depreciated experience, especially during enrollment and scheduling. The situation also resulted in an overload of manual work for staff and increased IT operations costs. Read More
Solution	INSEAD implemented several solutions to address its challenges. First, it aimed to reduce manual tasks associated with scheduling and create a comprehensive view of student schedules by implementing TimeEdit, a new scheduling platform. By building APIs on Anypoint Platform™, INSEAD enabled Excel schedules to be uploaded into TimeEdit in minutes. INSEAD also integrated Canvas, their student information system, with TimeEdit, the Learning Management System, and Microsoft Azure BOT. This integration gave the entire staff access to a universal scheduling view while still using their preferred tools. INSEAD also automated enrollment processes by utilizing MuleSoft’s API-led approach, improving efficiency, reducing labor, and saving costs. Lastly, INSEAD modernized its legacy sales systems by implementing Salesforce Sales Cloud for the “Executive Education” department. Using MuleSoft’s Anypoint Platform, INSEAD built APIs to allow faculty and staff to securely access student information within Sales Cloud. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Education

Applicable Functions

Human Resources

Business Operation

Use Cases

Process Control & Optimization

Computer Vision

Services

System Integration

Software Design & Engineering Services

Challenge

INSEAD, a leading global graduate business school, was struggling with a complex tech ecosystem comprising over 100 siloed applications. This complexity made it difficult for the institution to meet the expectations of students and faculty, leading to a depreciated experience, especially during enrollment and scheduling. The situation also resulted in an overload of manual work for staff and increased IT operations costs. INSEAD needed a new integration approach to break down information silos, connect multiple mission-critical systems, and deliver an industry-leading education experience for students and faculty worldwide.

About Customer

INSEAD is one of the world's leading and largest graduate business schools. It boasts the #1 MBA program globally and maintains its edge by delivering exemplary experiences for students and faculty. However, the institution was grappling with a sprawling tech ecosystem with more than 100 siloed applications. This complexity made it difficult for INSEAD to keep up with student and faculty expectations, leading to a depreciated experience, especially during enrollment and scheduling. The situation also resulted in an overload of manual work for staff and increased IT operations costs.

Solution

INSEAD implemented several solutions to address its challenges. First, it aimed to reduce manual tasks associated with scheduling and create a comprehensive view of student schedules by implementing TimeEdit, a new scheduling platform. By building APIs on Anypoint Platform™, INSEAD enabled Excel schedules to be uploaded into TimeEdit in minutes. INSEAD also integrated Canvas, their student information system, with TimeEdit, the Learning Management System, and Microsoft Azure BOT. This integration gave the entire staff access to a universal scheduling view while still using their preferred tools. INSEAD also automated enrollment processes by utilizing MuleSoft’s API-led approach, improving efficiency, reducing labor, and saving costs. Lastly, INSEAD modernized its legacy sales systems by implementing Salesforce Sales Cloud for the “Executive Education” department. Using MuleSoft’s Anypoint Platform, INSEAD built APIs to allow faculty and staff to securely access student information within Sales Cloud.

Impact #1	INSEAD was able to reduce manual tasks associated with scheduling and create a comprehensive view of student schedules.
Impact #2	The institution automated enrollment processes, improving efficiency, reducing labor, and saving costs.
Impact #3	INSEAD modernized its legacy sales systems by implementing Salesforce Sales Cloud for the “Executive Education” department.

Impact #1

INSEAD was able to reduce manual tasks associated with scheduling and create a comprehensive view of student schedules.

Impact #2

The institution automated enrollment processes, improving efficiency, reducing labor, and saving costs.

Impact #3

INSEAD modernized its legacy sales systems by implementing Salesforce Sales Cloud for the “Executive Education” department.

Benefit #1	60% less manual work
Benefit #2	75% API reuse
Benefit #3	80 hours saved per integration

Benefit #1

60% less manual work

Benefit #2

75% API reuse

Benefit #3

80 hours saved per integration

Download PDF Version

Overview

INSEAD automates and optimizes student and staff experiences

Operational Impact

Quantitative Benefit