Mulesoft Case Studies Indiana Department of Child Services builds a single view of every child in need

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	Indiana Department of Child Services builds a single view of every child in need Mulesoft

Indiana Department of Child Services builds a single view of every child in need

Mulesoft

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals Cities & Municipalities
Applicable Functions	Human Resources Business Operation
Use Cases	Real-Time Location System (RTLS) Remote Asset Management Remote Collaboration
Services	Cloud Planning, Design & Implementation Services Data Science Services System Integration
Challenge	The Indiana Department of Child Services (INDCS) manages over a quarter million child cases per year, requiring the collaboration of over 4,000 staff members. The department needed to digitize its processes to scale with the case volume, streamline staff member collaboration, and improve the entire child services journey. The objectives were to modernize legacy systems, implement a national electronic system to exchange case data with courts, families, and other state agencies, create a single view of the over 20,000 children in its care, and ensure caseworker and child health safety by creating a comprehensive view of health data in response to COVID-19. Read More
About Customer	The Indiana Department of Child Services (INDCS) is a government agency that collaborates with federal, state, and community partners to provide child support services and protect children from abuse and neglect. The department manages more than a quarter million child cases per year, each of which requires the collaboration of over 4,000 staff members. INDCS is responsible for researching cases, evaluating applications, and organizing foster care. The department's mission is to improve the health and wellbeing of children in need. Read More
Solution	INDCS launched the National Electronic Interstate Compact Enterprise (NEICE), an electronic system that enables caseworkers to securely share case data in near-real-time in order to place children across state lines. To modernize its legacy database, INDCS chose MuleSoft’s Anypoint Platform and the Salesforce Platform. With MuleSoft, INDCS began securely migrating case data from its legacy database into Salesforce. The team also integrated Salesforce and IBM Watson using the NEICE and INDCS Salesforce APIs. For the second project, INDCS created INvest, a new case management portal that replaced its existing custom-built system. The portal provides secure access to critical child data for foster parents, caregivers, and caseworkers. When COVID-19 required offices to shut down, INDCS took swift action to protect caseworkers and the children under their care. By reusing APIs built for previous projects, the INDCS team quickly integrated with Salesforce and Tableau to pull personal protective equipment (PPE) information, immunization records, and other data from the state’s Department of Health. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Cities & Municipalities

Applicable Functions

Human Resources

Business Operation

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

Data Science Services

System Integration

Challenge

The Indiana Department of Child Services (INDCS) manages over a quarter million child cases per year, requiring the collaboration of over 4,000 staff members. The department needed to digitize its processes to scale with the case volume, streamline staff member collaboration, and improve the entire child services journey. The objectives were to modernize legacy systems, implement a national electronic system to exchange case data with courts, families, and other state agencies, create a single view of the over 20,000 children in its care, and ensure caseworker and child health safety by creating a comprehensive view of health data in response to COVID-19.

About Customer

The Indiana Department of Child Services (INDCS) is a government agency that collaborates with federal, state, and community partners to provide child support services and protect children from abuse and neglect. The department manages more than a quarter million child cases per year, each of which requires the collaboration of over 4,000 staff members. INDCS is responsible for researching cases, evaluating applications, and organizing foster care. The department's mission is to improve the health and wellbeing of children in need.

Solution

INDCS launched the National Electronic Interstate Compact Enterprise (NEICE), an electronic system that enables caseworkers to securely share case data in near-real-time in order to place children across state lines. To modernize its legacy database, INDCS chose MuleSoft’s Anypoint Platform and the Salesforce Platform. With MuleSoft, INDCS began securely migrating case data from its legacy database into Salesforce. The team also integrated Salesforce and IBM Watson using the NEICE and INDCS Salesforce APIs. For the second project, INDCS created INvest, a new case management portal that replaced its existing custom-built system. The portal provides secure access to critical child data for foster parents, caregivers, and caseworkers. When COVID-19 required offices to shut down, INDCS took swift action to protect caseworkers and the children under their care. By reusing APIs built for previous projects, the INDCS team quickly integrated with Salesforce and Tableau to pull personal protective equipment (PPE) information, immunization records, and other data from the state’s Department of Health.

Impact #1	INDCS became the first state agency in the country to support NEICE requirements, modernizing its legacy database, improving processes, and streamlining cross-state communication.
Impact #2	The INDCS team built INvest on the FedRAMPauthorized Salesforce 360 Platform for Government, providing secure access to critical child data for foster parents, caregivers, and caseworkers.
Impact #3	INDCS was able to launch its COVID-19 solution in a mere eight hours, tracking everything from healthcare data to PPE availability.

Impact #1

INDCS became the first state agency in the country to support NEICE requirements, modernizing its legacy database, improving processes, and streamlining cross-state communication.

Impact #2

The INDCS team built INvest on the FedRAMPauthorized Salesforce 360 Platform for Government, providing secure access to critical child data for foster parents, caregivers, and caseworkers.

Impact #3

INDCS was able to launch its COVID-19 solution in a mere eight hours, tracking everything from healthcare data to PPE availability.

Benefit #1	Significant reduction in maintenance costs after implementing the national electronic system, NEICE.
Benefit #2	Completion of surveys, questionnaires, and case reporting jumped to a 100% compliance rate, compared to the 20-30% average compliance rate prior to INvest.

Benefit #1

Significant reduction in maintenance costs after implementing the national electronic system, NEICE.

Benefit #2

Completion of surveys, questionnaires, and case reporting jumped to a 100% compliance rate, compared to the 20-30% average compliance rate prior to INvest.

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Overview

Indiana Department of Child Services builds a single view of every child in need

Operational Impact

Quantitative Benefit