Honeywell Case Studies Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.

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	Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc. Honeywell

Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.

Honeywell

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Remote Monitoring & Control Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Maintenance Track & Trace of Assets Warehouse Automation
Services	Software Design & Engineering Services System Integration Training
Challenge	Jordano’s, Inc. faced the challenge of maintaining high order accuracy and customer satisfaction while complying with growing governmental regulations for food safety and traceability. The company’s existing double paper label processes were outdated and needed modernization to handle the increasing complexity of order fulfillment. Director of Operations Dennis Merchant recognized the need to improve accuracy levels in their 100,000-square-foot distribution center in Santa Barbara, California. The company sought a solution that could enhance operational performance and ensure perfect orders to maintain a competitive edge. Read More
About Customer	Jordano’s, Inc. is a family- and employee-owned food service and beverage distribution company based in the United States. Serving approximately 1,700 customers in central and southern California, Jordano’s has a rich 98-year history of commitment to quality and customer service. Originally founded as a grocery chain, the company transitioned to distribution in the 1970s and now boasts annual sales exceeding $142 million. With over 205 employees, Jordano’s operates primarily through its 100,000-square-foot distribution center in Santa Barbara, California, processing upwards of 14,000 SKUs six days a week across three shifts. Read More
Solution	Jordano’s, Inc. partnered with BFC and Honeywell to implement Vocollect voice solutions to modernize their order fulfillment processes. The deployment began cautiously, starting in the freezer section, then moving to the cooler, and finally to dry goods. The Vocollect voice technology, including the Vocollect VoiceLink Enterprise Connector, SR-20 Wired Headsets, SRX Wireless Headsets, and T5 Mobile Devices, was chosen for its proven results in the grocery and food distribution sectors. The implementation also involved reevaluating the RF network to address any dead spots, ensuring smooth operation. Recently, Jordano’s tested Honeywell’s freezer-certified Vocollect SRX2 wireless headsets, which provided excellent speech recognition quality, lighter weight, and easier maneuverability in the freezer section. The ability to share headsets across shifts reduced the number of batteries needed, resulting in significant cost savings. Employees appreciated the improved process and enjoyed working with the new technology. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Remote Monitoring & Control Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Maintenance

Track & Trace of Assets

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Jordano’s, Inc. faced the challenge of maintaining high order accuracy and customer satisfaction while complying with growing governmental regulations for food safety and traceability. The company’s existing double paper label processes were outdated and needed modernization to handle the increasing complexity of order fulfillment. Director of Operations Dennis Merchant recognized the need to improve accuracy levels in their 100,000-square-foot distribution center in Santa Barbara, California. The company sought a solution that could enhance operational performance and ensure perfect orders to maintain a competitive edge.

About Customer

Jordano’s, Inc. is a family- and employee-owned food service and beverage distribution company based in the United States. Serving approximately 1,700 customers in central and southern California, Jordano’s has a rich 98-year history of commitment to quality and customer service. Originally founded as a grocery chain, the company transitioned to distribution in the 1970s and now boasts annual sales exceeding $142 million. With over 205 employees, Jordano’s operates primarily through its 100,000-square-foot distribution center in Santa Barbara, California, processing upwards of 14,000 SKUs six days a week across three shifts.

Solution

Jordano’s, Inc. partnered with BFC and Honeywell to implement Vocollect voice solutions to modernize their order fulfillment processes. The deployment began cautiously, starting in the freezer section, then moving to the cooler, and finally to dry goods. The Vocollect voice technology, including the Vocollect VoiceLink Enterprise Connector, SR-20 Wired Headsets, SRX Wireless Headsets, and T5 Mobile Devices, was chosen for its proven results in the grocery and food distribution sectors. The implementation also involved reevaluating the RF network to address any dead spots, ensuring smooth operation. Recently, Jordano’s tested Honeywell’s freezer-certified Vocollect SRX2 wireless headsets, which provided excellent speech recognition quality, lighter weight, and easier maneuverability in the freezer section. The ability to share headsets across shifts reduced the number of batteries needed, resulting in significant cost savings. Employees appreciated the improved process and enjoyed working with the new technology.

Impact #1	The implementation of Vocollect voice solutions led to a 93% reduction in order errors, achieving up to 99.995% picking accuracy.
Impact #2	Productivity improved by 19%, with workers moving from picking 135 cases per hour to 160 cases per hour.
Impact #3	Training time was reduced by 50%, allowing new employees to be up and running on the voice system within a few hours.

Impact #1

The implementation of Vocollect voice solutions led to a 93% reduction in order errors, achieving up to 99.995% picking accuracy.

Impact #2

Productivity improved by 19%, with workers moving from picking 135 cases per hour to 160 cases per hour.

Impact #3

Training time was reduced by 50%, allowing new employees to be up and running on the voice system within a few hours.

Benefit #1	93% reduction in order errors, achieving up to 99.995% picking accuracy.
Benefit #2	19% productivity improvement, with workers moving from picking 135 cases per hour to 160 cases per hour.
Benefit #3	Tens of thousands of dollars saved annually through error reductions.

Benefit #1

93% reduction in order errors, achieving up to 99.995% picking accuracy.

Benefit #2

19% productivity improvement, with workers moving from picking 135 cases per hour to 160 cases per hour.

Benefit #3

Tens of thousands of dollars saved annually through error reductions.

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Overview

Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.

Operational Impact

Quantitative Benefit