Honeywell Case Studies Honeywell ensures seamless product availability for Milan luxury department store

Edit This Case Study Record

	Honeywell ensures seamless product availability for Milan luxury department store Honeywell

Honeywell ensures seamless product availability for Milan luxury department store

Honeywell

Technology Category	Functional Applications - Remote Monitoring & Control Systems Networks & Connectivity - WiFi
Applicable Industries	Retail
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Real-Time Location System (RTLS) Retail Store Automation
Services	System Integration Software Design & Engineering Services
Challenge	Excelsior, a luxury department store in Milan, needed a mobile solution to enhance the productivity of their sales staff, improve customer assistance, and streamline internal communication. The solution had to be flexible and multi-purpose, supporting point-of-sale management applications and real-time voice communication. Additionally, it needed to align with the store's innovative style and format. Read More
About Customer	Excelsior is a luxury department store located in the heart of Milan, near Piazza Duomo. The store features an innovative format that displays a limited quantity of items on its shelves, encouraging interaction between sales staff and customers and drawing attention to its exquisite interior design. The store aims to offer a first-class shopping experience by leveraging the role of its sales staff to provide personalized assistance and efficient service. Read More
Solution	The mobile solution for Excelsior was designed, installed, and supported by Lexter, a Honeywell partner specializing in mobility and Wi-Fi solutions for the retail market. The solution involved using Honeywell’s Dolphin 6000 scanphone for real-time communication and product range management. Sales staff use the scanphone to check stock availability and communicate with stock-room staff, known as 'runners,' who fulfill customer requests. The Dolphin 6000 also serves as a phone for voice communication between sales staff and runners. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Networks & Connectivity - WiFi

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Real-Time Location System (RTLS)

Retail Store Automation

Services

System Integration

Software Design & Engineering Services

Challenge

Excelsior, a luxury department store in Milan, needed a mobile solution to enhance the productivity of their sales staff, improve customer assistance, and streamline internal communication. The solution had to be flexible and multi-purpose, supporting point-of-sale management applications and real-time voice communication. Additionally, it needed to align with the store's innovative style and format.

About Customer

Excelsior is a luxury department store located in the heart of Milan, near Piazza Duomo. The store features an innovative format that displays a limited quantity of items on its shelves, encouraging interaction between sales staff and customers and drawing attention to its exquisite interior design. The store aims to offer a first-class shopping experience by leveraging the role of its sales staff to provide personalized assistance and efficient service.

Solution

The mobile solution for Excelsior was designed, installed, and supported by Lexter, a Honeywell partner specializing in mobility and Wi-Fi solutions for the retail market. The solution involved using Honeywell’s Dolphin 6000 scanphone for real-time communication and product range management. Sales staff use the scanphone to check stock availability and communicate with stock-room staff, known as 'runners,' who fulfill customer requests. The Dolphin 6000 also serves as a phone for voice communication between sales staff and runners.

Impact #1	The solution drives greater sales staff productivity and enhances the shopping experience for customers by providing real-time information on available offers and personalized assistance.
Impact #2	It minimizes mobile device purchase costs and training needs by offering a multi-purpose device for inventory and stock room applications, as well as voice communication.
Impact #3	The solution facilitates real-time updates of stock and available offers, ensuring seamless product availability.

Impact #1

The solution drives greater sales staff productivity and enhances the shopping experience for customers by providing real-time information on available offers and personalized assistance.

Impact #2

It minimizes mobile device purchase costs and training needs by offering a multi-purpose device for inventory and stock room applications, as well as voice communication.

Impact #3

The solution facilitates real-time updates of stock and available offers, ensuring seamless product availability.

Download PDF Version

Overview

Honeywell ensures seamless product availability for Milan luxury department store

Operational Impact