Nintex Case Studies Hillphoenix's Digital Transformation: Enhancing Inspection Process with Nintex

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	Hillphoenix's Digital Transformation: Enhancing Inspection Process with Nintex Nintex

Hillphoenix's Digital Transformation: Enhancing Inspection Process with Nintex

Nintex

Technology Category	Drones - Drone Payloads & Accessories Robots - Wheeled Robots
Applicable Industries	Retail Telecommunications
Applicable Functions	Maintenance Quality Assurance
Use Cases	Infrastructure Inspection Security Claims Evaluation
Services	Testing & Certification
Challenge	Hillphoenix, a leading manufacturer of commercial refrigerated display cases and industrial refrigeration systems, was struggling with its line inspection process. The process was manual, paper-based, and relied heavily on the memory and experience of the inspectors. This resulted in a cumbersome process that was difficult to track, increased the risk of errors, wasted inspection time with paper forms, limited tracking records, necessitated hefty excel files, and delayed reporting. The lack of standardized terminology for defects and the reliance on handwritten notes further complicated the process. The company's First Pass Yield (FPY) goal was dependent on recognizing defects as quickly as possible, but the existing process posed a risk of inaccurate inspection data and inconsistency in the inspection process. Read More
About Customer	Hillphoenix is a brand of Dover Food Retail, part of Dover’s Refrigeration & Food Equipment segment. It is the leading manufacturer of commercial refrigerated display cases and industrial refrigeration systems. The company is highly-regarded for having developed energy-saving refrigeration technology to drive sustainability efforts in the industry. However, it was struggling to keep up with digital advancements in other areas, specifically the line inspection process for its large refrigerated display cases. The company's line inspection relied heavily on handwritten paper notes, resulting in a manual, cumbersome, and difficult to track process. Read More
Solution	Hillphoenix's IT team, in collaboration with Office 365 Consultant Mike Walsh, implemented a solution using Nintex Workflow and Forms for Office 365, Nintex Mobile, and Nintex DocGen®. They built a mobile inspection application that standardized the inspection process and terminology. Inspectors now scan the item to be inspected on a mobile device and work through a checklist of items. If defects or repairs are needed, inspectors take photos with the device and submit them with the inspection data. All inspection data is recorded and tagged in a SharePoint online library, with any photos attached to the specific record. If defects are found, an inspection report is generated with Nintex DocGen®, shared with the rework facility and the unit is labeled for repair. This digitized process has streamlined the inspectors' duties and allowed for real-time reporting. Read More Log in to view content
Contents

Technology Category

Drones - Drone Payloads & Accessories

Robots - Wheeled Robots

Applicable Industries

Retail

Telecommunications

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Infrastructure Inspection

Security Claims Evaluation

Services

Testing & Certification

Challenge

Hillphoenix, a leading manufacturer of commercial refrigerated display cases and industrial refrigeration systems, was struggling with its line inspection process. The process was manual, paper-based, and relied heavily on the memory and experience of the inspectors. This resulted in a cumbersome process that was difficult to track, increased the risk of errors, wasted inspection time with paper forms, limited tracking records, necessitated hefty excel files, and delayed reporting. The lack of standardized terminology for defects and the reliance on handwritten notes further complicated the process. The company's First Pass Yield (FPY) goal was dependent on recognizing defects as quickly as possible, but the existing process posed a risk of inaccurate inspection data and inconsistency in the inspection process.

About Customer

Hillphoenix is a brand of Dover Food Retail, part of Dover’s Refrigeration & Food Equipment segment. It is the leading manufacturer of commercial refrigerated display cases and industrial refrigeration systems. The company is highly-regarded for having developed energy-saving refrigeration technology to drive sustainability efforts in the industry. However, it was struggling to keep up with digital advancements in other areas, specifically the line inspection process for its large refrigerated display cases. The company's line inspection relied heavily on handwritten paper notes, resulting in a manual, cumbersome, and difficult to track process.

Solution

Hillphoenix's IT team, in collaboration with Office 365 Consultant Mike Walsh, implemented a solution using Nintex Workflow and Forms for Office 365, Nintex Mobile, and Nintex DocGen®. They built a mobile inspection application that standardized the inspection process and terminology. Inspectors now scan the item to be inspected on a mobile device and work through a checklist of items. If defects or repairs are needed, inspectors take photos with the device and submit them with the inspection data. All inspection data is recorded and tagged in a SharePoint online library, with any photos attached to the specific record. If defects are found, an inspection report is generated with Nintex DocGen®, shared with the rework facility and the unit is labeled for repair. This digitized process has streamlined the inspectors' duties and allowed for real-time reporting.

Impact #1	The digitized inspection process has brought a new focus on the lean six sigma culture at Hillphoenix. The new process has improved the accuracy of inspection data, reduced the risk of errors, standardized the inspection process, and increased the efficiency of inspections. The data is now more readily available for analysis. Inspectors’ day-to-day duties are streamlined, and the new process also allows for just in time reporting as inspectors can capture and share notes immediately. This has not only improved the inspection process but also reduced costs for their customers. The inspection checklist and form ensure that each unit is inspected properly and consistently examined using only standardized terminology for any defects.

Impact #1

The digitized inspection process has brought a new focus on the lean six sigma culture at Hillphoenix. The new process has improved the accuracy of inspection data, reduced the risk of errors, standardized the inspection process, and increased the efficiency of inspections. The data is now more readily available for analysis. Inspectors’ day-to-day duties are streamlined, and the new process also allows for just in time reporting as inspectors can capture and share notes immediately. This has not only improved the inspection process but also reduced costs for their customers. The inspection checklist and form ensure that each unit is inspected properly and consistently examined using only standardized terminology for any defects.

Benefit #1	20% decrease in defects per unit
Benefit #2	17% decrease in warranty claims
Benefit #3	Improved accuracy of inspection data and real-time reporting

Benefit #1

20% decrease in defects per unit

Benefit #2

17% decrease in warranty claims

Benefit #3

Improved accuracy of inspection data and real-time reporting

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Overview

Hillphoenix's Digital Transformation: Enhancing Inspection Process with Nintex

Operational Impact

Quantitative Benefit