Nintex
Case Studies
Growing Market Position through Customer Success: A Case Study on PD Ports
Overview
Growing Market Position through Customer Success: A Case Study on PD PortsNintex |
Robots - Autonomous Guided Vehicles (AGV) Robots - Wheeled Robots | |
Automotive Telecommunications | |
Maintenance Procurement | |
Onsite Human Safety Management Smart Contracts | |
Operational Impact
The implementation of Nintex K2 Five solution has brought significant operational benefits to PD Ports. The company has been able to automate over 20 processes, leading to more efficient workflows and cost savings. The use of mobile workflow technology has improved vehicle safety by making safety checks easy to handle from a mobile device, ensuring prompt actions for safety and reliability of the vehicle fleet. The ability to create workflows quickly has enabled PD Ports to handle short-term contracts more efficiently, eliminating the need to employ additional staff for these contracts. Moreover, the integrated customer information workflow has improved customer service by enabling quicker response to customer queries and faster resolution of issues. PD Ports has recently upgraded to the K2 Five and plans to use its enhanced capabilities to further improve customer service, including the creation of a self-service portal for customers. | |
Quantitative Benefit
£25,000 saved annually | |
300 orders processed daily | |
156 hours saved annually per employee | |