Nintex Case Studies Greater Operational Efficiency through Automation in Standard Bank
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Greater Operational Efficiency through Automation in Standard Bank

Nintex
Analytics & Modeling - Robotic Process Automation (RPA)
Functional Applications - Computerized Maintenance Management Systems (CMMS)
Finance & Insurance
Maintenance
Time Sensitive Networking
Standard Bank & Trust Co., a $2.2 Billion bank with 37 branches throughout Illinois and Northwest Indiana, was facing several operational challenges. The bank needed an efficient way to identify the various personal and business account portfolios for each customer, view the total account relationships, and understand the profitability of a given customer. However, the process of associating the accounts with one another and performing the thousands of necessary changes was proving to be a manual, time-consuming, and resource-intensive task. Additionally, the bank was also dealing with the challenge of reassigning accounts to different employees in the event of a job change, which could involve up to 5,000 accounts per incident. Another significant challenge was the annual dormant debit card purge process, which required the bank to manually search for cards that had been unused for nine months or more and change their status to “closed”. This process involved up to 10,000 cards per year and could take over 150 employee-hours to complete.
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Standard Bank & Trust Co. is a $2.2 Billion bank with 37 branches throughout Illinois and Northwest Indiana. Established in 1947, the Chicago-based organization believes in helping to build the communities in which it resides through volunteer work, partnerships with schools, local hiring, and more. In 2013, Standard Bank & Trust Co. was given the Illinois Bankers Association Community Service Award for going “above and beyond” in supporting the educational, cultural, and health and welfare needs of individuals in their geographic area. As the bank and its customer base grew, it found itself facing several operational challenges that required significant manual effort to overcome.
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To overcome these challenges, Standard Bank & Trust Co. selected Nintex Foxtrot RPA software to automate these processes. Nintex Foxtrot RPA added flex fields and household numbers common to each account within and between customer portfolios, helping the bank associate the multiple accounts and portfolios that belong to individual customers and understand their true profitability. The software performed the requisite 118,000 changes in just a few weeks, freeing up bank employees to handle their regular duties. Nintex Foxtrot RPA also handles the bank’s responsibility code maintenance automatically, updating the codes at a rate of about 8 per minute. The bank’s annual debit card maintenance process was also automated, reducing it from an over 150 hour-long manual process to a roughly 5 hour automatic one. Nintex Foxtrot RPA can identify a card from among other dormant ones, locate it in Standard Bank’s system, and change that card’s status to closed in about two seconds without any human intervention.
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With the implementation of Nintex Foxtrot RPA, Standard Bank has seen a significant improvement in operational efficiency. The automation of various processes has freed up employees to focus on their regular duties and serve customers better. The bank has also seen a reduction in errors, as the software can perform tasks such as updating codes and closing dormant cards without any human intervention. The automation of the annual debit card maintenance process has not only saved time but also ensured that the process is carried out accurately and efficiently. The use of Nintex Foxtrot RPA has allowed Standard Bank to realize greater efficiency in much of their operation and has played a major role in the bank’s growth and productivity.
The software performed the requisite 118,000 changes in just a few weeks
Nintex Foxtrot RPA updates the codes at a rate of about 8 per minute
The bank’s annual debit card maintenance process was reduced from an over 150 hour-long manual process to a roughly 5 hour automatic one
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