Information Builders Case Studies Gore Mutual Insurance Transforms Key Business Processes With WebFOCUS

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	Gore Mutual Insurance Transforms Key Business Processes With WebFOCUS Information Builders

Gore Mutual Insurance Transforms Key Business Processes With WebFOCUS

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Process Control & Optimization
Services	Data Science Services System Integration
Challenge	Gore Mutual Insurance Company, Canada’s oldest property and casualty insurance firm, had a diverse information landscape serving a wide range of users across the underwriting, product development, claims, finance, and broker areas. The company had many detailed reporting and data environments that were inefficient and paper-based. The data was not in any actionable format and couldn't be used in any meaningful way to get a comprehensive view of the business or to manage operations. The company relied heavily on monthly paper reports such as lists of exposures paid, claims, lawsuits, and other important information. The company's claims department extracted data from back-end systems and moved it to a data store. They created related measures, delivered as web-based reports. However, the environment was completely lacking in governance, and it only served a subset of users. Only a few super users with the appropriate skill sets could manually generate reports, so other business users had to either rely on them for information, or create their own Excel spreadsheets and pivot tables. Read More
About Customer	Gore Mutual is Canada’s oldest property and casualty insurer. The company has more than $400 million in premiums and $1 billion in assets. It employs 300 people. The company serves a wide range of users across the underwriting, product development, claims, finance, and broker areas. Like many insurers, Gore Mutual has many detailed reporting and data environments. The company's primary goal is to make knowledge and insight pervasive across the organization. The company aims to increase the efficiency of analytics and gain a competitive edge by delivering timely, relevant, and meaningful descriptive and diagnostics analytics throughout the organization. Read More
Solution	To unify its diverse information landscape, Gore Mutual worked with Information Builders to create a self-service business intelligence (BI) and analytics environment supported by fully integrated enterprise integration and data quality tools. This pervasive analytics solution alleviates reliance on IT staff while replacing historical reporting tools, spreadsheets, and paper reports. Business users now have a detailed view of business performance at their fingertips. Information Builders’ Insurance Performance Foundation (IPF) provides the foundation of Gore Mutual’s new BI system, with advanced analytics and a mature data model designed especially for property and casualty insurers. IPF comes with insurance-specific strategy maps, dashboards, scorecards, reports, and dynamic alerts configured to fit each customer’s needs, along with prebuilt business analytics that enable business users to segment issues. For example, underwriters see the quality of all production activities, claims managers segment loss information by size of loss, and actuaries run loss-development scenarios at any level of granularity. Information Builders’ Professional Services helped Gore Mutual design portions of their projects, and their Education group served as an excellent resource to guide them forward. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Process Control & Optimization

Services

Data Science Services

System Integration

Challenge

Gore Mutual Insurance Company, Canada’s oldest property and casualty insurance firm, had a diverse information landscape serving a wide range of users across the underwriting, product development, claims, finance, and broker areas. The company had many detailed reporting and data environments that were inefficient and paper-based. The data was not in any actionable format and couldn't be used in any meaningful way to get a comprehensive view of the business or to manage operations. The company relied heavily on monthly paper reports such as lists of exposures paid, claims, lawsuits, and other important information. The company's claims department extracted data from back-end systems and moved it to a data store. They created related measures, delivered as web-based reports. However, the environment was completely lacking in governance, and it only served a subset of users. Only a few super users with the appropriate skill sets could manually generate reports, so other business users had to either rely on them for information, or create their own Excel spreadsheets and pivot tables.

About Customer

Gore Mutual is Canada’s oldest property and casualty insurer. The company has more than $400 million in premiums and $1 billion in assets. It employs 300 people. The company serves a wide range of users across the underwriting, product development, claims, finance, and broker areas. Like many insurers, Gore Mutual has many detailed reporting and data environments. The company's primary goal is to make knowledge and insight pervasive across the organization. The company aims to increase the efficiency of analytics and gain a competitive edge by delivering timely, relevant, and meaningful descriptive and diagnostics analytics throughout the organization.

Solution

To unify its diverse information landscape, Gore Mutual worked with Information Builders to create a self-service business intelligence (BI) and analytics environment supported by fully integrated enterprise integration and data quality tools. This pervasive analytics solution alleviates reliance on IT staff while replacing historical reporting tools, spreadsheets, and paper reports. Business users now have a detailed view of business performance at their fingertips. Information Builders’ Insurance Performance Foundation (IPF) provides the foundation of Gore Mutual’s new BI system, with advanced analytics and a mature data model designed especially for property and casualty insurers. IPF comes with insurance-specific strategy maps, dashboards, scorecards, reports, and dynamic alerts configured to fit each customer’s needs, along with prebuilt business analytics that enable business users to segment issues. For example, underwriters see the quality of all production activities, claims managers segment loss information by size of loss, and actuaries run loss-development scenarios at any level of granularity. Information Builders’ Professional Services helped Gore Mutual design portions of their projects, and their Education group served as an excellent resource to guide them forward.

Impact #1	Knowledge and insight are truly pervasive across the organization – from executives to brokers, managers, and underwriters.
Impact #2	Being able to respond quickly to trends and problems has improved efficiency and reduced the cost of reporting and analytics.
Impact #3	Business users now have a detailed view of business performance at their fingertips.

Impact #1

Knowledge and insight are truly pervasive across the organization – from executives to brokers, managers, and underwriters.

Impact #2

Being able to respond quickly to trends and problems has improved efficiency and reduced the cost of reporting and analytics.

Impact #3

Business users now have a detailed view of business performance at their fingertips.

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Overview

Gore Mutual Insurance Transforms Key Business Processes With WebFOCUS

Operational Impact