Honeywell Case Studies Golden Opportunity: How Golden Messenger Replaced Outdated Paper-Based Processes to Deliver Vastly Improved Results for its Customers

Edit This Case Study Record

	Golden Opportunity: How Golden Messenger Replaced Outdated Paper-Based Processes to Deliver Vastly Improved Results for its Customers Honeywell

Golden Opportunity: How Golden Messenger Replaced Outdated Paper-Based Processes to Deliver Vastly Improved Results for its Customers

Honeywell

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems Sensors - GPS
Applicable Industries	Transportation
Applicable Functions	Field Services Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Golden Messenger, a transport and delivery company in Australia, faced significant challenges with their manual, paper-based processes. These processes were cumbersome, time-consuming, and prone to human error, particularly when providing proof of receipt. The lack of real-time availability and visibility of goods was a major issue, especially for mission-critical deliveries to hospitals and laboratories. The company needed to replace their outdated processes with an autonomous, process-driven electronic system to improve efficiency and customer satisfaction. Read More
About Customer	Golden Messenger is a well-established transport and delivery company based in Australia. They provide express courier services nationwide, delivering interstate parcels and mail in a timely and efficient manner. The company is known for its commitment to maintaining high levels of customer satisfaction and staying at the forefront of the evolving transport and delivery industry. To achieve this, Golden Messenger has consistently invested in new technology to enhance their operations. Their services often include delivering mission-critical items to hospitals and laboratories, making real-time status updates crucial for their operations. Read More
Solution	Golden Messenger partnered with Intermec by Honeywell and Peacock Bros. to implement a new mobile, electronic solution. The solution involved the use of the CN50, a rugged, GPS-enabled mobile computer from Intermec by Honeywell, paired with mapping software developed by Peacock Bros. This new system provided real-time visibility of their fleet, accurate GPS tracking, and electronic proof of delivery. The CN50's rugged design was well-suited to the demanding conditions of the transport and delivery industry, ensuring durability and reducing potential downtime. The integrated mapping software and GPS data allowed Golden Messenger to provide more information to their customers in real-time, improving customer service and operational efficiency. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Sensors - GPS

Applicable Industries

Transportation

Applicable Functions

Field Services

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Real-Time Location System (RTLS)

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Golden Messenger, a transport and delivery company in Australia, faced significant challenges with their manual, paper-based processes. These processes were cumbersome, time-consuming, and prone to human error, particularly when providing proof of receipt. The lack of real-time availability and visibility of goods was a major issue, especially for mission-critical deliveries to hospitals and laboratories. The company needed to replace their outdated processes with an autonomous, process-driven electronic system to improve efficiency and customer satisfaction.

About Customer

Golden Messenger is a well-established transport and delivery company based in Australia. They provide express courier services nationwide, delivering interstate parcels and mail in a timely and efficient manner. The company is known for its commitment to maintaining high levels of customer satisfaction and staying at the forefront of the evolving transport and delivery industry. To achieve this, Golden Messenger has consistently invested in new technology to enhance their operations. Their services often include delivering mission-critical items to hospitals and laboratories, making real-time status updates crucial for their operations.

Solution

Golden Messenger partnered with Intermec by Honeywell and Peacock Bros. to implement a new mobile, electronic solution. The solution involved the use of the CN50, a rugged, GPS-enabled mobile computer from Intermec by Honeywell, paired with mapping software developed by Peacock Bros. This new system provided real-time visibility of their fleet, accurate GPS tracking, and electronic proof of delivery. The CN50's rugged design was well-suited to the demanding conditions of the transport and delivery industry, ensuring durability and reducing potential downtime. The integrated mapping software and GPS data allowed Golden Messenger to provide more information to their customers in real-time, improving customer service and operational efficiency.

Impact #1	Positive field operation uptake due to the user-friendly design of the CN50.
Impact #2	Increased device uptime and ROI, thanks to the CN50’s rugged design.
Impact #3	Reduced reliance on paper through automation, leading to more efficient operations.

Impact #1

Positive field operation uptake due to the user-friendly design of the CN50.

Impact #2

Increased device uptime and ROI, thanks to the CN50’s rugged design.

Impact #3

Reduced reliance on paper through automation, leading to more efficient operations.

Benefit #1	Reduced potential downtime and total cost of ownership, leading to a substantial increase in ROI over non-rugged devices.

Benefit #1

Reduced potential downtime and total cost of ownership, leading to a substantial increase in ROI over non-rugged devices.

Download PDF Version

Overview

Golden Opportunity: How Golden Messenger Replaced Outdated Paper-Based Processes to Deliver Vastly Improved Results for its Customers

Operational Impact

Quantitative Benefit