Nintex
Case Studies
Global Manufacturer Quaker Houghton Enhances Customer Experience with Automated Workflow
Overview
Global Manufacturer Quaker Houghton Enhances Customer Experience with Automated WorkflowNintex |
Functional Applications - Manufacturing Execution Systems (MES) | |
Equipment & Machinery Metals | |
Human Resources Sales & Marketing | |
Additive Manufacturing Personnel Tracking & Monitoring | |
Testing & Certification | |
Operational Impact
The implementation of the Nintex-based automated workflow solution has significantly improved Quaker Houghton's operational efficiency. The solution has completely resolved the old problem of a service rep not knowing which lab to send the request to. It has also eliminated the need to make time-consuming requests for additional copies of the analysis report. The dashboard provides managers with real-time insight into lab requests, enabling them to manage and optimize workloads for greater efficiency. They can see which labs are running at capacity or well below capacity, which product lines are generating the most requests, which technical issues are most prominent across customers and product lines, and which regions are experiencing the most issues. This new, real-time insight has boosted Quaker Houghton's responsiveness to customers. | |
Quantitative Benefit
Produces a better, faster customer experience | |
Saves 200 hours in administrative time | |
Works with a real-time analytics solution to deliver actionable insights | |