Nintex Case Studies Genesis Energy Streamlines Operations with Nintex Promapp

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	Genesis Energy Streamlines Operations with Nintex Promapp Nintex

Genesis Energy Streamlines Operations with Nintex Promapp

Nintex

Technology Category	Sensors - Utility Meters
Applicable Industries	Equipment & Machinery
Use Cases	Inventory Management Time Sensitive Networking
Services	System Integration Training
Challenge	Genesis Energy, a state-owned generator and retailer of electricity, gas, and LPG in New Zealand, faced a significant challenge when it decided to bring its externally contracted contact center in-house. The company was at risk of losing valuable corporate knowledge during this transition. Additionally, Genesis Energy was grappling with the complexity of its processes, which often included a mix of low and high-level steps with no clear divide. The company also had to deal with wide variations in processes across its multiple geographical sites, leading to inconsistencies and inefficiencies. The challenge was to capture and retain the corporate knowledge, simplify and standardize the processes, and eliminate regional variations. Read More
About Customer	Genesis Energy is a state-owned generator and retailer of electricity, gas, and LPG in New Zealand. It serves both commercial and residential customers, making it the largest energy retailer in the country. The company has a customer base of 670,000 and employs more than 1,000 people. Genesis Energy operates across multiple geographical sites, which previously led to wide variations in its processes. The company is committed to continuous improvement and has adopted Lean and Six Sigma business methodologies. Read More
Solution	Genesis Energy turned to Nintex Promapp, a process management software, to address these challenges. The implementation of Nintex Promapp was relatively simple, with the training and support team guiding the project group through the necessary steps. The software was initially used to capture the knowledge from the contact center and was later rolled out into the trading and wholesale operations, health and safety, and the IT department. Nintex Promapp's compatibility with Lean and Six Sigma business methodologies was a significant advantage. The software allowed Genesis Energy to simplify its processes down to seven or eight steps, providing a clear divide between different levels. It also helped eliminate regional variations by providing a single source for all offices to answer their queries and find out how to do things. Furthermore, Nintex Promapp's flexibility allowed it to be tailored to document any process scenario, demonstrating its applicability across different business areas. Read More Log in to view content
Contents

Technology Category

Sensors - Utility Meters

Applicable Industries

Equipment & Machinery

Use Cases

Inventory Management

Time Sensitive Networking

Services

System Integration

Training

Challenge

Genesis Energy, a state-owned generator and retailer of electricity, gas, and LPG in New Zealand, faced a significant challenge when it decided to bring its externally contracted contact center in-house. The company was at risk of losing valuable corporate knowledge during this transition. Additionally, Genesis Energy was grappling with the complexity of its processes, which often included a mix of low and high-level steps with no clear divide. The company also had to deal with wide variations in processes across its multiple geographical sites, leading to inconsistencies and inefficiencies. The challenge was to capture and retain the corporate knowledge, simplify and standardize the processes, and eliminate regional variations.

About Customer

Genesis Energy is a state-owned generator and retailer of electricity, gas, and LPG in New Zealand. It serves both commercial and residential customers, making it the largest energy retailer in the country. The company has a customer base of 670,000 and employs more than 1,000 people. Genesis Energy operates across multiple geographical sites, which previously led to wide variations in its processes. The company is committed to continuous improvement and has adopted Lean and Six Sigma business methodologies.

Solution

Genesis Energy turned to Nintex Promapp, a process management software, to address these challenges. The implementation of Nintex Promapp was relatively simple, with the training and support team guiding the project group through the necessary steps. The software was initially used to capture the knowledge from the contact center and was later rolled out into the trading and wholesale operations, health and safety, and the IT department. Nintex Promapp's compatibility with Lean and Six Sigma business methodologies was a significant advantage. The software allowed Genesis Energy to simplify its processes down to seven or eight steps, providing a clear divide between different levels. It also helped eliminate regional variations by providing a single source for all offices to answer their queries and find out how to do things. Furthermore, Nintex Promapp's flexibility allowed it to be tailored to document any process scenario, demonstrating its applicability across different business areas.

Impact #1	The implementation of Nintex Promapp has brought about significant operational improvements for Genesis Energy. The software has simplified the company's processes, making them more efficient and easier to understand. It has also eliminated regional variations, ensuring consistency across all offices. This has been a significant benefit for a company operating across multiple geographical sites. Furthermore, Nintex Promapp's flexibility has allowed it to be tailored to document any process scenario, demonstrating its applicability across different business areas. The software has also provided a bird's eye view of the business, serving as an ideal launchpad for continuous improvement. Lastly, the support from the Nintex Promapp team has been outstanding, providing timely and effective assistance throughout the implementation process.

Impact #1

The implementation of Nintex Promapp has brought about significant operational improvements for Genesis Energy. The software has simplified the company's processes, making them more efficient and easier to understand. It has also eliminated regional variations, ensuring consistency across all offices. This has been a significant benefit for a company operating across multiple geographical sites. Furthermore, Nintex Promapp's flexibility has allowed it to be tailored to document any process scenario, demonstrating its applicability across different business areas. The software has also provided a bird's eye view of the business, serving as an ideal launchpad for continuous improvement. Lastly, the support from the Nintex Promapp team has been outstanding, providing timely and effective assistance throughout the implementation process.

Benefit #1	Simplified processes down to seven or eight steps
Benefit #2	Eliminated regional variations in processes across multiple geographical sites
Benefit #3	Implemented Nintex Promapp across various business areas, demonstrating its flexibility

Benefit #1

Simplified processes down to seven or eight steps

Benefit #2

Eliminated regional variations in processes across multiple geographical sites

Benefit #3

Implemented Nintex Promapp across various business areas, demonstrating its flexibility

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Overview

Genesis Energy Streamlines Operations with Nintex Promapp

Operational Impact

Quantitative Benefit