Blueprint Software Systems Case Studies Fortune 1000 Insurance Provider Automates 30% Faster, Transforming their Customer Experience

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	Fortune 1000 Insurance Provider Automates 30% Faster, Transforming their Customer Experience Blueprint Software Systems

Fortune 1000 Insurance Provider Automates 30% Faster, Transforming their Customer Experience

Blueprint Software Systems

Technology Category	Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Process Control & Optimization Regulatory Compliance Monitoring
Services	Data Science Services System Integration
Challenge	The insurance organization had acquired over 15 companies over the last 20 years and was using over 350 platforms to perform their day-to-day activities. This resulted in over 15,000 workflows, which required staff to spend countless hours performing repetitive, manual, and error-prone tasks. The organization realized that this method was not sustainable in the long run, especially if they wanted to keep up with the constant changes happening in the marketplace. They set a two-year transformation goal that would eventually relieve them of their reliance on outdated legacy systems and improve the security and satisfaction of both customers and employees. Read More
About Customer	The customer is a Fortune 1000 insurance organization that provides American families with a broad range of insurance products and services. This publicly-traded financial institution is determined to provide its customers with excellent and secure service, as well as provide their employees with fulfilling work. The organization provides various insurance and retirement solutions through a family of brands. Over the last 20 years, the institution has acquired over 15 companies and uses over 350 platforms to perform their day-to-day activities. In total, the institution relied on over 15,000 workflows. Read More
Solution	The provider began its transformation by identifying key stakeholders that would have valuable insight into the day-to-day activities their teams performed. Using this information, the company leveraged Blueprint’s Enterprise Automation Suite to ingest an initial 100 of their 15,000 workflows. Using Blueprint’s Process Modeler, they were able to collaboratively optimize and align on those processes, connect them to other dependencies, and package them into Digital Blueprints. Those Digital Blueprints were then automatically pushed into their RPA platform to accelerate and guide precise bot development for automation. Key aspects of the Enterprise Automation Suite that drove automation success included BlueDocs Document Importer, Intelligent Whiteboard Importer, Business Process Modeler, and Impact Explorer. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Robotic Process Automation (RPA)

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Data Science Services

System Integration

Challenge

The insurance organization had acquired over 15 companies over the last 20 years and was using over 350 platforms to perform their day-to-day activities. This resulted in over 15,000 workflows, which required staff to spend countless hours performing repetitive, manual, and error-prone tasks. The organization realized that this method was not sustainable in the long run, especially if they wanted to keep up with the constant changes happening in the marketplace. They set a two-year transformation goal that would eventually relieve them of their reliance on outdated legacy systems and improve the security and satisfaction of both customers and employees.

About Customer

The customer is a Fortune 1000 insurance organization that provides American families with a broad range of insurance products and services. This publicly-traded financial institution is determined to provide its customers with excellent and secure service, as well as provide their employees with fulfilling work. The organization provides various insurance and retirement solutions through a family of brands. Over the last 20 years, the institution has acquired over 15 companies and uses over 350 platforms to perform their day-to-day activities. In total, the institution relied on over 15,000 workflows.

Solution

The provider began its transformation by identifying key stakeholders that would have valuable insight into the day-to-day activities their teams performed. Using this information, the company leveraged Blueprint’s Enterprise Automation Suite to ingest an initial 100 of their 15,000 workflows. Using Blueprint’s Process Modeler, they were able to collaboratively optimize and align on those processes, connect them to other dependencies, and package them into Digital Blueprints. Those Digital Blueprints were then automatically pushed into their RPA platform to accelerate and guide precise bot development for automation. Key aspects of the Enterprise Automation Suite that drove automation success included BlueDocs Document Importer, Intelligent Whiteboard Importer, Business Process Modeler, and Impact Explorer.

Impact #1	By leveraging the Blueprint Enterprise Automation Suite and its numerous integrations with both process mining/discovery tools and RPA platforms, the leading insurance provider was able to decrease RPA development time by 30% and model and optimize processes 50% faster for automation. This greatly contributed to meet their organizational objectives for increasing operational efficiency by scaling automation and moving away from legacy systems.

Impact #1

By leveraging the Blueprint Enterprise Automation Suite and its numerous integrations with both process mining/discovery tools and RPA platforms, the leading insurance provider was able to decrease RPA development time by 30% and model and optimize processes 50% faster for automation. This greatly contributed to meet their organizational objectives for increasing operational efficiency by scaling automation and moving away from legacy systems.

Benefit #1	50% Time savings on process design and modeling
Benefit #2	30% Time savings on RPA development
Benefit #3	75% Reduction in documentation overhead

Benefit #1

50% Time savings on process design and modeling

Benefit #2

30% Time savings on RPA development

Benefit #3

75% Reduction in documentation overhead

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Overview

Fortune 1000 Insurance Provider Automates 30% Faster, Transforming their Customer Experience

Operational Impact

Quantitative Benefit