Nintex Case Studies Firehouse Subs Streamlines Franchise Agreements with Nintex AssureSign eSignature Software

Edit This Case Study Record

	Firehouse Subs Streamlines Franchise Agreements with Nintex AssureSign eSignature Software Nintex

Firehouse Subs Streamlines Franchise Agreements with Nintex AssureSign eSignature Software

Nintex

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries	Food & Beverage Marine & Shipping
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Public Warning & Emergency Response
Services	Testing & Certification
Challenge	Firehouse Subs, a fast-casual restaurant chain, was facing challenges with its existing signing process for franchise agreements and other related documents. The process was manual, costly, and prone to errors. It involved printing franchise agreements, tabbing where each signatory was to sign, and shipping the documents to the recipient. The franchise owners would then call the recipients to advise them to only sign the receipt page and not the franchise agreement until the seven-day disclosure period had passed. This process required extensive follow-up to comply with FTC requirements and was time-consuming and expensive, largely due to shipping requirements. Read More
About Customer	Firehouse Subs is a fast-casual restaurant chain founded by brothers and former firefighters, Chris Sorensen and Robin Sorensen. The brand is built on decades of fire and police service, high-quality food, and a commitment to saving lives through the creation of Firehouse Subs Public Safety Foundation. In 2014, Firehouse Subs debuted a new low-calorie menu, Under 500 Calories, and consistently ranks number one among fast-casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, it was ranked number one consumer choice for welcoming and comfortable atmosphere by Technomic’s 2015 Chain Restaurant Consumers’ Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation’s Restaurant News. Read More
Solution	Firehouse Subs implemented Nintex AssureSign eSignature software to streamline their document authorization process. The software offered advanced features such as workflow templates, Send To Nintex AssureSign application, and a delayed signing feature to accommodate the FTC mandatory disclosure period prior to signing a franchise agreement. Documents are imported into Send To Nintex AssureSign, templates are applied, and sent to the recipients, who are only able to sign the receipt immediately. They are unable to access the rest of the document until the specified number of days has passed. At that time, they are notified that they may access the document and complete signing. The signed document automatically continues along the workflow through Firehouse Subs’ internal signers until complete. Once completed, all parties require a copy of the document. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Infrastructure as a Service (IaaS) - Public Cloud

Applicable Industries

Food & Beverage

Marine & Shipping

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Public Warning & Emergency Response

Services

Testing & Certification

Challenge

Firehouse Subs, a fast-casual restaurant chain, was facing challenges with its existing signing process for franchise agreements and other related documents. The process was manual, costly, and prone to errors. It involved printing franchise agreements, tabbing where each signatory was to sign, and shipping the documents to the recipient. The franchise owners would then call the recipients to advise them to only sign the receipt page and not the franchise agreement until the seven-day disclosure period had passed. This process required extensive follow-up to comply with FTC requirements and was time-consuming and expensive, largely due to shipping requirements.

About Customer

Firehouse Subs is a fast-casual restaurant chain founded by brothers and former firefighters, Chris Sorensen and Robin Sorensen. The brand is built on decades of fire and police service, high-quality food, and a commitment to saving lives through the creation of Firehouse Subs Public Safety Foundation. In 2014, Firehouse Subs debuted a new low-calorie menu, Under 500 Calories, and consistently ranks number one among fast-casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, it was ranked number one consumer choice for welcoming and comfortable atmosphere by Technomic’s 2015 Chain Restaurant Consumers’ Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation’s Restaurant News.

Solution

Firehouse Subs implemented Nintex AssureSign eSignature software to streamline their document authorization process. The software offered advanced features such as workflow templates, Send To Nintex AssureSign application, and a delayed signing feature to accommodate the FTC mandatory disclosure period prior to signing a franchise agreement. Documents are imported into Send To Nintex AssureSign, templates are applied, and sent to the recipients, who are only able to sign the receipt immediately. They are unable to access the rest of the document until the specified number of days has passed. At that time, they are notified that they may access the document and complete signing. The signed document automatically continues along the workflow through Firehouse Subs’ internal signers until complete. Once completed, all parties require a copy of the document.

Impact #1	The implementation of Nintex AssureSign eSignature software has transformed Firehouse Subs' document authorization process, making it easy and efficient. The software's advanced features, such as workflow templates and delayed signing, have eliminated many opportunities for errors and ensured adherence to the FTC mandatory disclosure period. The process is now digital, eliminating the need for physical shipping of documents and reducing labor costs. The software has also enabled Firehouse Subs to meet FTC requirements more effectively. The company plans to begin sending franchise agreements via Nintex AssureSign internationally, further expanding its operational efficiency.

Impact #1

The implementation of Nintex AssureSign eSignature software has transformed Firehouse Subs' document authorization process, making it easy and efficient. The software's advanced features, such as workflow templates and delayed signing, have eliminated many opportunities for errors and ensured adherence to the FTC mandatory disclosure period. The process is now digital, eliminating the need for physical shipping of documents and reducing labor costs. The software has also enabled Firehouse Subs to meet FTC requirements more effectively. The company plans to begin sending franchise agreements via Nintex AssureSign internationally, further expanding its operational efficiency.

Benefit #1	In 2014, there were 158 franchise/area development agreements executed for Firehouse Subs restaurants.
Benefit #2	The implementation of Nintex AssureSign eSignature software eliminated the shipping and labor costs of paper agreements.
Benefit #3	The new process is faster and easier, saving time and resources.

Benefit #1

In 2014, there were 158 franchise/area development agreements executed for Firehouse Subs restaurants.

Benefit #2

The implementation of Nintex AssureSign eSignature software eliminated the shipping and labor costs of paper agreements.

Benefit #3

The new process is faster and easier, saving time and resources.

Download PDF Version

Overview

Firehouse Subs Streamlines Franchise Agreements with Nintex AssureSign eSignature Software

Operational Impact

Quantitative Benefit