Nintex Case Studies EZLynx Boosts Agent Satisfaction with Nintex AssureSign eSignature Integration

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	EZLynx Boosts Agent Satisfaction with Nintex AssureSign eSignature Integration Nintex

EZLynx Boosts Agent Satisfaction with Nintex AssureSign eSignature Integration

Nintex

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Equipment & Machinery Finance & Insurance
Use Cases	Time Sensitive Networking Usage-Based Insurance
Services	System Integration
Challenge	EZLynx, a leading insurance software provider, was facing a significant challenge in managing the large volumes of documents required for each new policyholder. The process was time-consuming and inefficient, leading to delays in policy turnaround time. The company's agent users and their end-consumers were in need of an eSign experience that could streamline document intake and expedite the overall policy issuance process. EZLynx was also in the process of promoting its ONE PRODUCT solution, and it was crucial to find an eSignature provider that could seamlessly integrate into their product. Other important considerations included customer experience, ease of use (Single Sign-On), reporting status of the document, and security. Read More
About Customer	EZLynx, established in 2003, is the most widely used rate quote software product in the property and casualty (P&C) insurance sector. The company serves more than 19,500 independent P&C insurance agents, helping them operate their businesses effectively. EZLynx streamlines the exchange of information between the insurance carrier, independent agent, and the end-consumer for ratings, quotes, and overall customer life cycle management. The company is known for its ONE PRODUCT solution, which aims to provide a comprehensive suite of tools for insurance agents. Read More
Solution	EZLynx turned to Nintex AssureSign for a solution. Nintex AssureSign offered an eSignature tool that exceeded EZLynx’s product team’s expectations. It provided easy-to-deploy integration, attentive customer service, and a flexible pricing structure. By integrating Nintex AssureSign's electronic signature capabilities into their software, EZLynx was able to offer eSign capabilities to their agent users. This allowed them to turn around policies within minutes, a significant improvement from the previous four days to two weeks timeframe. The integration of Nintex AssureSign’s electronic signature into their product led to an increase in end-user customer satisfaction and a reduction in workflow times. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Equipment & Machinery

Finance & Insurance

Use Cases

Time Sensitive Networking

Usage-Based Insurance

Services

System Integration

Challenge

EZLynx, a leading insurance software provider, was facing a significant challenge in managing the large volumes of documents required for each new policyholder. The process was time-consuming and inefficient, leading to delays in policy turnaround time. The company's agent users and their end-consumers were in need of an eSign experience that could streamline document intake and expedite the overall policy issuance process. EZLynx was also in the process of promoting its ONE PRODUCT solution, and it was crucial to find an eSignature provider that could seamlessly integrate into their product. Other important considerations included customer experience, ease of use (Single Sign-On), reporting status of the document, and security.

About Customer

EZLynx, established in 2003, is the most widely used rate quote software product in the property and casualty (P&C) insurance sector. The company serves more than 19,500 independent P&C insurance agents, helping them operate their businesses effectively. EZLynx streamlines the exchange of information between the insurance carrier, independent agent, and the end-consumer for ratings, quotes, and overall customer life cycle management. The company is known for its ONE PRODUCT solution, which aims to provide a comprehensive suite of tools for insurance agents.

Solution

EZLynx turned to Nintex AssureSign for a solution. Nintex AssureSign offered an eSignature tool that exceeded EZLynx’s product team’s expectations. It provided easy-to-deploy integration, attentive customer service, and a flexible pricing structure. By integrating Nintex AssureSign's electronic signature capabilities into their software, EZLynx was able to offer eSign capabilities to their agent users. This allowed them to turn around policies within minutes, a significant improvement from the previous four days to two weeks timeframe. The integration of Nintex AssureSign’s electronic signature into their product led to an increase in end-user customer satisfaction and a reduction in workflow times.

Impact #1	The integration of Nintex AssureSign’s electronic signature into EZLynx's product has not only improved operational efficiency but also enhanced the user experience. Agents can now close deals in minutes rather than weeks, leading to higher levels of end-user satisfaction. The easy-to-deploy integration has also made it simpler for agents to use the system, further enhancing their experience. The improved workflow times have allowed agents to focus more on their core tasks, leading to better productivity. The increased customer satisfaction has also resulted in higher customer retention rates for EZLynx.

Impact #1

The integration of Nintex AssureSign’s electronic signature into EZLynx's product has not only improved operational efficiency but also enhanced the user experience. Agents can now close deals in minutes rather than weeks, leading to higher levels of end-user satisfaction. The easy-to-deploy integration has also made it simpler for agents to use the system, further enhancing their experience. The improved workflow times have allowed agents to focus more on their core tasks, leading to better productivity. The increased customer satisfaction has also resulted in higher customer retention rates for EZLynx.

Benefit #1	Policy turnaround time reduced from four days to two weeks to just minutes
Benefit #2	Workflow times reduced significantly, with tasks that used to take over 40 minutes now taking just 10 minutes
Benefit #3	Increased end-user customer satisfaction

Benefit #1

Policy turnaround time reduced from four days to two weeks to just minutes

Benefit #2

Workflow times reduced significantly, with tasks that used to take over 40 minutes now taking just 10 minutes

Benefit #3

Increased end-user customer satisfaction

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Overview

EZLynx Boosts Agent Satisfaction with Nintex AssureSign eSignature Integration

Operational Impact

Quantitative Benefit