TIBCO Software Case Studies Essent Supplies Self-service for Customer & Employee Satisfaction

	Essent Supplies Self-service for Customer & Employee Satisfaction TIBCO Software

Essent Supplies Self-service for Customer & Employee Satisfaction

TIBCO Software

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Utilities
Applicable Functions	Business Operation
Services	Software Design & Engineering Services System Integration
Challenge	Over the last decade, the energy market in the Netherlands has undergone significant changes. Consumers gained the right to switch suppliers, the government unbundled retail from power generation functions, and Essent was acquired by RWE. Additionally, Essent expanded its services to the broader European market. The company faced the challenge of adapting quickly to customer needs to stay competitive. Legacy systems and the inability to adapt were major inhibitors. Essent needed fast performance and decoupled systems for optimal flexibility to meet these evolving demands. Read More
About Customer	Essent is a leading energy company in the Netherlands, providing gas and electricity services. Over the past decade, the company has experienced significant changes, including the right for consumers to switch suppliers, government unbundling of retail from power generation functions, and acquisition by RWE. Essent has expanded its services to the broader European market. The company's goals are to increase revenue, make a profit, and provide customers with self-service capabilities. Essent needed to adapt quickly to customer needs to remain competitive in the evolving energy market. Read More
Solution	Essent began its relationship with TIBCO over a decade ago, initially using TIBCO Rendezvous for high-speed messaging in the energy trading business. As the company transitioned to the consumer market, it adopted the TIBCO software suite, including TIBCO ActiveMatrix BusinessWorks and TIBCO Enterprise Message Service, as its primary integration capability. This decoupled software provided the flexibility needed to make changes easily. Essent also utilized TIBCO Professional Services to resolve issues that required specialist expertise. The integration capabilities allowed Essent to modularize its landscape, ensuring robust and adaptable systems. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Utilities

Applicable Functions

Business Operation

Services

Software Design & Engineering Services

System Integration

Challenge

Over the last decade, the energy market in the Netherlands has undergone significant changes. Consumers gained the right to switch suppliers, the government unbundled retail from power generation functions, and Essent was acquired by RWE. Additionally, Essent expanded its services to the broader European market. The company faced the challenge of adapting quickly to customer needs to stay competitive. Legacy systems and the inability to adapt were major inhibitors. Essent needed fast performance and decoupled systems for optimal flexibility to meet these evolving demands.

About Customer

Essent is a leading energy company in the Netherlands, providing gas and electricity services. Over the past decade, the company has experienced significant changes, including the right for consumers to switch suppliers, government unbundling of retail from power generation functions, and acquisition by RWE. Essent has expanded its services to the broader European market. The company's goals are to increase revenue, make a profit, and provide customers with self-service capabilities. Essent needed to adapt quickly to customer needs to remain competitive in the evolving energy market.

Solution

Essent began its relationship with TIBCO over a decade ago, initially using TIBCO Rendezvous for high-speed messaging in the energy trading business. As the company transitioned to the consumer market, it adopted the TIBCO software suite, including TIBCO ActiveMatrix BusinessWorks and TIBCO Enterprise Message Service, as its primary integration capability. This decoupled software provided the flexibility needed to make changes easily. Essent also utilized TIBCO Professional Services to resolve issues that required specialist expertise. The integration capabilities allowed Essent to modularize its landscape, ensuring robust and adaptable systems.

Impact #1	Essent leveraged TIBCO technology to enable customer self-service, reducing reliance on costly call centers.
Impact #2	The company achieved fast service innovation and reached new customers through partnerships and microservices.
Impact #3	High-speed performance ensured that both consumer and employee demands were met, with systems handling around 60 million messages a day.

Impact #1

Essent leveraged TIBCO technology to enable customer self-service, reducing reliance on costly call centers.

Impact #2

The company achieved fast service innovation and reached new customers through partnerships and microservices.

Impact #3

High-speed performance ensured that both consumer and employee demands were met, with systems handling around 60 million messages a day.

Benefit #1	Essent's systems handle approximately 60 million messages a day.

Benefit #1

Essent's systems handle approximately 60 million messages a day.

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Overview

Essent Supplies Self-service for Customer & Employee Satisfaction

Operational Impact

Quantitative Benefit