TIBCO Software Case Studies Essent Supplies Self-service for Customer & Employee Satisfaction
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Essent Supplies Self-service for Customer & Employee Satisfaction

TIBCO Software
Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Platform as a Service (PaaS) - Connectivity Platforms
Utilities
Business Operation
Software Design & Engineering Services
System Integration
Over the last decade, the energy market in the Netherlands has undergone significant changes. Consumers gained the right to switch suppliers, the government unbundled retail from power generation functions, and Essent was acquired by RWE. Additionally, Essent expanded its services to the broader European market. The company faced the challenge of adapting quickly to customer needs to stay competitive. Legacy systems and the inability to adapt were major inhibitors. Essent needed fast performance and decoupled systems for optimal flexibility to meet these evolving demands.
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Essent is a leading energy company in the Netherlands, providing gas and electricity services. Over the past decade, the company has experienced significant changes, including the right for consumers to switch suppliers, government unbundling of retail from power generation functions, and acquisition by RWE. Essent has expanded its services to the broader European market. The company's goals are to increase revenue, make a profit, and provide customers with self-service capabilities. Essent needed to adapt quickly to customer needs to remain competitive in the evolving energy market.
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Essent began its relationship with TIBCO over a decade ago, initially using TIBCO Rendezvous for high-speed messaging in the energy trading business. As the company transitioned to the consumer market, it adopted the TIBCO software suite, including TIBCO ActiveMatrix BusinessWorks and TIBCO Enterprise Message Service, as its primary integration capability. This decoupled software provided the flexibility needed to make changes easily. Essent also utilized TIBCO Professional Services to resolve issues that required specialist expertise. The integration capabilities allowed Essent to modularize its landscape, ensuring robust and adaptable systems.
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Essent leveraged TIBCO technology to enable customer self-service, reducing reliance on costly call centers.
The company achieved fast service innovation and reached new customers through partnerships and microservices.
High-speed performance ensured that both consumer and employee demands were met, with systems handling around 60 million messages a day.
Essent's systems handle approximately 60 million messages a day.
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