HqO
Case Studies
Enhancing Tenant Experience at Ponce City Market with IoT
Overview
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Enhancing Tenant Experience at Ponce City Market with IoTHqO |
Functional Applications - Enterprise Asset Management Systems (EAM) Infrastructure as a Service (IaaS) - Public Cloud | |
Buildings Retail | |
Product Research & Development Sales & Marketing | |
Building Automation & Control Smart City Operations | |
Operational Impact
The implementation of the HqO Workplace Experience App significantly improved Jamestown's communication with their tenants and visitors. The app served as a one-stop solution for all important information, eliminating the need for tenants to keep track of multiple avenues for updates. The app also helped promote local retailers and restaurants, supporting the local community. The collaboration with Ritual allowed for contactless payment and ordering, ensuring safety during the COVID-19 pandemic. The app also facilitated the integration of the Southern Dairies Annex, an office property across the street, into the PCM community. Jamestown was able to share important building updates, offer in-app specials, and promote a new Food Hall Expansion area through the app. The implementation of the app has set a model example for other property teams while delighting their customers through unique experiences. | |
Quantitative Benefit
Ponce City Market boasts of 6,500 total app sign-ups | |
The property averages about 1,000 new app users per month | |
Between December 2019 and December 2020, app engagement never fell below 40% | |