Unifonic
Case Studies
Enhancing Customer Engagement and Operational Efficiency: A Case Study on Reefi and Unifonic
Overview
Enhancing Customer Engagement and Operational Efficiency: A Case Study on Reefi and UnifonicUnifonic |
Platform as a Service (PaaS) - Application Development Platforms | |
Retail | |
Sales & Marketing | |
Chatbots Onsite Human Safety Management | |
System Integration | |
Operational Impact
The implementation of Unifonic's platform has significantly improved Reefi's operational efficiency. By automating a significant volume of customer queries, the company has been able to reduce the need for extensive human support teams. This has not only resulted in cost savings but also improved the speed and efficiency of customer support. Furthermore, the platform's ability to seamlessly integrate with Reefi's existing systems and its flexibility to align with the company's evolving technological needs have been instrumental in supporting Reefi's ambitious expansion plans. The platform's scalability is vital for achieving the company's growth objectives, including increasing the number of physical stores and venturing into other GCC countries. | |
Quantitative Benefit
Chatbots now handle 85 percent of Reefi's customer support function | |
This has resulted in cost savings of 25 percent | |
Reefi aims to triple its sales with the help of Unifonic's platform | |