NEC Case Studies Enabling Business Growth Strategies

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	Enabling Business Growth Strategies NEC

Enabling Business Growth Strategies

NEC

Applicable Industries	Oil & Gas
Services	System Integration
Challenge	Penn West needed a premise-based solution with a lower total cost of ownership and the flexibility to accommodate its expansion goals. Their legacy, Centrex solution was expensive and inflexible. Read More
About Customer	Penn West Energy Trust (Penn West) is one of Canada’s largest oil & gas producers. Located in Calgary, Alberta, the company leveraged mergers and acquisitions to grow ten times its original size within a decade. Read More
Customer Name	Penn West Energy Trust Read More
Solution	The solution includes communications framework: UNIVERGE360, communication server: UNIVERGE SV7000 IP telephony server, remote nodes: Survivable Remote Media Gateways (SRMGs), contact center environment: CallCenterWorX, system management: UNIVERGE MA4000 w/LDAP integration and NEC Dealer: WBM Office Systems (Calgary, Alberta). Software Components - CallCenterWorX: Contact-center environment - UNIVERGE MA4000 w/LDAP integration: system management - WBM Office Systems: NEC Dealer Read More Log in to view content
Contents

Applicable Industries

Oil & Gas

Services

System Integration

Challenge

Penn West needed a premise-based solution with a lower total cost of ownership and the flexibility to accommodate its expansion goals. Their legacy, Centrex solution was expensive and inflexible.

About Customer

Penn West Energy Trust (Penn West) is one of Canada’s largest oil & gas producers. Located in Calgary, Alberta, the company leveraged mergers and acquisitions to grow ten times its original size within a decade.

Customer Name

Penn West Energy Trust

Solution

The solution includes communications framework: UNIVERGE360, communication server: UNIVERGE SV7000 IP telephony server, remote nodes: Survivable Remote Media Gateways (SRMGs), contact center environment: CallCenterWorX, system management: UNIVERGE MA4000 w/LDAP integration and NEC Dealer: WBM Office Systems (Calgary, Alberta).

Software Components
- CallCenterWorX: Contact-center environment
- UNIVERGE MA4000 w/LDAP integration: system management
- WBM Office Systems: NEC Dealer

Impact #1	[Cost Reduction - Procurement] Total cost of ownership is lowered due to reduction in cost and project time.
Impact #2	[Data Management - Data Security] Data reliability and security enables Penn West to generate data sets and utilize them in an actionable way.
Impact #3	[Efficiency Improvement - R&D] Ongoing application development and improvements are relatively quick and inexpensive to implement due to the system's flexibility.

Impact #1

[Cost Reduction - Procurement]
Total cost of ownership is lowered due to reduction in cost and project time.

Impact #2

[Data Management - Data Security]
Data reliability and security enables Penn West to generate data sets and utilize them in an actionable way.

Impact #3

[Efficiency Improvement - R&D]
Ongoing application development and improvements are relatively quick and inexpensive to implement due to the system's flexibility.

Benefit #1	The solution results in $8,000/month savings on Centrex-line charges and $40,000 savings in office rental space.

Benefit #1

The solution results in $8,000/month savings on Centrex-line charges and $40,000 savings in office rental space.

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Overview

Enabling Business Growth Strategies

Operational Impact

Quantitative Benefit