Nintex Case Studies Efficiency Transformation in Kiama Municipal Council through IoT

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	Efficiency Transformation in Kiama Municipal Council through IoT Nintex

Efficiency Transformation in Kiama Municipal Council through IoT

Nintex

Applicable Industries	Finance & Insurance
Applicable Functions	Facility Management
Use Cases	Personnel Tracking & Monitoring Smart City Operations
Services	Training
Challenge	Kiama Municipal Council, located on the South Coast of Australia, provides a wide range of services, from traditional government services to holiday parks and aged care facilities. However, the council faced a significant challenge as very few of their service-related processes were mapped, leading to numerous inefficiencies. The council needed to gain clarity about their operations and identify areas for improvement. The primary tasks were to understand what they do, how they do it, and then apply a lean methodology to identify opportunities for improvement. The challenge was to find a Business Process Management (BPM) tool that could be used and understood by all levels of the organization. Read More
About Customer	Kiama Municipal Council is a local government body situated on the South Coast of Australia. The council offers a broad range of services, including traditional government services, holiday parks, and aged care facilities. The council is committed to providing efficient and effective services to its constituents and continually seeks ways to improve its operations. The council faced challenges with process inefficiencies and sought a solution that would provide clarity about their operations and identify areas for improvement. The council's commitment to improvement led to the implementation of Nintex Promapp®, a BPM tool, across the organization. Read More
Solution	The council decided to implement Nintex Promapp®, a BPM tool, across the organization. The implementation process was smooth and straightforward, involving sessions with the executive, the senior leadership group, and information sessions for all staff. The council also trained early adopters to become certified Nintex Promapp trainers. The tool helped the council map their processes and identify inefficiencies. The council also involved customers in the process review for services like the admission process in the aged care facility, providing valuable insights and helping to create an 'outside-in' service design. The council tackled initial skepticism among staff by demonstrating the benefits of process mapping and giving staff a sense of ownership over their processes. Read More Log in to view content
Contents

Applicable Industries

Finance & Insurance

Applicable Functions

Facility Management

Use Cases

Personnel Tracking & Monitoring

Smart City Operations

Services

Training

Challenge

Kiama Municipal Council, located on the South Coast of Australia, provides a wide range of services, from traditional government services to holiday parks and aged care facilities. However, the council faced a significant challenge as very few of their service-related processes were mapped, leading to numerous inefficiencies. The council needed to gain clarity about their operations and identify areas for improvement. The primary tasks were to understand what they do, how they do it, and then apply a lean methodology to identify opportunities for improvement. The challenge was to find a Business Process Management (BPM) tool that could be used and understood by all levels of the organization.

About Customer

Kiama Municipal Council is a local government body situated on the South Coast of Australia. The council offers a broad range of services, including traditional government services, holiday parks, and aged care facilities. The council is committed to providing efficient and effective services to its constituents and continually seeks ways to improve its operations. The council faced challenges with process inefficiencies and sought a solution that would provide clarity about their operations and identify areas for improvement. The council's commitment to improvement led to the implementation of Nintex Promapp®, a BPM tool, across the organization.

Solution

The council decided to implement Nintex Promapp®, a BPM tool, across the organization. The implementation process was smooth and straightforward, involving sessions with the executive, the senior leadership group, and information sessions for all staff. The council also trained early adopters to become certified Nintex Promapp trainers. The tool helped the council map their processes and identify inefficiencies. The council also involved customers in the process review for services like the admission process in the aged care facility, providing valuable insights and helping to create an 'outside-in' service design. The council tackled initial skepticism among staff by demonstrating the benefits of process mapping and giving staff a sense of ownership over their processes.

Impact #1	The implementation of Nintex Promapp® has led to a new culture of improvement within the Kiama Municipal Council. The council has seen improved efficiencies, saving both time and money. The staff and leadership are now more engaged in process improvement, and there is a greater insight into the customer journey. The council has also gained a clearer view of what is really happening within the organization. The initial skepticism among staff was overcome as they saw the inefficiencies in the mapped processes and realized the value of process mapping. The staff now have a sense of ownership over their processes, and the council has found value in involving customers in the process review, leading to an 'outside-in' service design.

Impact #1

The implementation of Nintex Promapp® has led to a new culture of improvement within the Kiama Municipal Council. The council has seen improved efficiencies, saving both time and money. The staff and leadership are now more engaged in process improvement, and there is a greater insight into the customer journey. The council has also gained a clearer view of what is really happening within the organization. The initial skepticism among staff was overcome as they saw the inefficiencies in the mapped processes and realized the value of process mapping. The staff now have a sense of ownership over their processes, and the council has found value in involving customers in the process review, leading to an 'outside-in' service design.

Benefit #1	In the first 12 months of using Nintex Promapp, the council mapped over 200 processes and saw significant efficiency improvements.
Benefit #2	The council saved the equivalent of one full-time employee in terms of non-value-adding steps.
Benefit #3	The total processing time for the registration of new suppliers (approximately 600 per year) was cut by about four hours each, saving about 200 hours.

Benefit #1

In the first 12 months of using Nintex Promapp, the council mapped over 200 processes and saw significant efficiency improvements.

Benefit #2

The council saved the equivalent of one full-time employee in terms of non-value-adding steps.

Benefit #3

The total processing time for the registration of new suppliers (approximately 600 per year) was cut by about four hours each, saving about 200 hours.

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Overview

Efficiency Transformation in Kiama Municipal Council through IoT

Operational Impact

Quantitative Benefit