Nintex Case Studies Efficiency and Risk Management in City of Karratha through IoT

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	Efficiency and Risk Management in City of Karratha through IoT Nintex

Efficiency and Risk Management in City of Karratha through IoT

Nintex

Technology Category	Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries	Cities & Municipalities Education
Applicable Functions	Procurement Quality Assurance
Use Cases	Personnel Tracking & Monitoring Smart City Operations
Services	System Integration Training
Challenge	The City of Karratha in Australia experienced a population boom due to the mining resources in the area. This rapid growth posed significant challenges to the city council, which was under pressure to serve the expanding population. The council had to hire new staff, many of whom were unfamiliar with public sector responsibilities. The council also had to add services that even experienced staff hadn't dealt with before. The Western Australian state government was pushing councils to find efficiencies in their operations. The City of Karratha's remoteness and large land area meant they couldn't amalgamate with other councils for efficiency – they needed to look internally. The council was also facing risks due to staff relying on incorrect process information or not following approved procedures. Read More
About Customer	The customer in this case study is the City of Karratha, a local government body in Australia. The city experienced a population boom due to the mining resources in the area, leading to increased demands on the council. The council was under pressure to serve the expanding population and to find efficiencies in their operations. The council had to hire new staff, many of whom were unfamiliar with public sector responsibilities, and add services that even experienced staff hadn't dealt with before. The council was also facing risks due to staff relying on incorrect process information or not following approved procedures. Read More
Solution	The council's manager of governance and organizational strategy, Henry Eaton, identified the need to improve procedures and documentation across the organization. The council implemented Nintex Promapp, a process management software, to centralize process information. This made it easier for departments to work together collaboratively, sharing information and understanding the various workflow impacts on the business. The software also facilitated co-design of processes, allowing for input from those across the organization. This resulted in processes that were not only compliant but also suited the way people wanted to work. The council also introduced SharePoint to raise awareness of existing published processes among staff. A working group was tasked with reviewing their scoping document and existing processes to make them more functional, relevant, and user-friendly. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Public Cloud

Applicable Industries

Cities & Municipalities

Education

Applicable Functions

Procurement

Quality Assurance

Use Cases

Personnel Tracking & Monitoring

Smart City Operations

Services

System Integration

Training

Challenge

The City of Karratha in Australia experienced a population boom due to the mining resources in the area. This rapid growth posed significant challenges to the city council, which was under pressure to serve the expanding population. The council had to hire new staff, many of whom were unfamiliar with public sector responsibilities. The council also had to add services that even experienced staff hadn't dealt with before. The Western Australian state government was pushing councils to find efficiencies in their operations. The City of Karratha's remoteness and large land area meant they couldn't amalgamate with other councils for efficiency – they needed to look internally. The council was also facing risks due to staff relying on incorrect process information or not following approved procedures.

About Customer

The customer in this case study is the City of Karratha, a local government body in Australia. The city experienced a population boom due to the mining resources in the area, leading to increased demands on the council. The council was under pressure to serve the expanding population and to find efficiencies in their operations. The council had to hire new staff, many of whom were unfamiliar with public sector responsibilities, and add services that even experienced staff hadn't dealt with before. The council was also facing risks due to staff relying on incorrect process information or not following approved procedures.

Solution

The council's manager of governance and organizational strategy, Henry Eaton, identified the need to improve procedures and documentation across the organization. The council implemented Nintex Promapp, a process management software, to centralize process information. This made it easier for departments to work together collaboratively, sharing information and understanding the various workflow impacts on the business. The software also facilitated co-design of processes, allowing for input from those across the organization. This resulted in processes that were not only compliant but also suited the way people wanted to work. The council also introduced SharePoint to raise awareness of existing published processes among staff. A working group was tasked with reviewing their scoping document and existing processes to make them more functional, relevant, and user-friendly.

Impact #1	The implementation of Nintex Promapp and SharePoint has led to several operational benefits for the City of Karratha. The centralization of processes in one easy-to-access location has streamlined processes and improved efficiencies. It has also made it easier for departments to work together collaboratively, sharing information and understanding the various workflow impacts on the business. The co-design of processes has resulted in processes that are not only compliant but also suit the way people want to work. The review system of Nintex Promapp helps with the focus on continued improvement, with notifications popping up every twelve months when reviews are looming. This is a stark difference to other process maps, which are often 'filed away, never to be seen again'.

Impact #1

The implementation of Nintex Promapp and SharePoint has led to several operational benefits for the City of Karratha. The centralization of processes in one easy-to-access location has streamlined processes and improved efficiencies. It has also made it easier for departments to work together collaboratively, sharing information and understanding the various workflow impacts on the business. The co-design of processes has resulted in processes that are not only compliant but also suit the way people want to work. The review system of Nintex Promapp helps with the focus on continued improvement, with notifications popping up every twelve months when reviews are looming. This is a stark difference to other process maps, which are often 'filed away, never to be seen again'.

Benefit #1	600 processes have been mapped using Nintex Promapp
Benefit #2	More than half of the staff have been trained in Nintex Promapp
Benefit #3	135 revisions were made to a single process before it was published, ensuring it was a 'best fit' for the tasks and the people

Benefit #1

600 processes have been mapped using Nintex Promapp

Benefit #2

More than half of the staff have been trained in Nintex Promapp

Benefit #3

135 revisions were made to a single process before it was published, ensuring it was a 'best fit' for the tasks and the people

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Overview

Efficiency and Risk Management in City of Karratha through IoT

Operational Impact

Quantitative Benefit