Nintex
Case Studies
Efficiency and Customer Service Enhancement in Manufacturing with IoT
Overview
Efficiency and Customer Service Enhancement in Manufacturing with IoTNintex |
Analytics & Modeling - Process Analytics Analytics & Modeling - Robotic Process Automation (RPA) | |
Maintenance Sales & Marketing | |
Predictive Quality Analytics Process Control & Optimization | |
Testing & Certification | |
Operational Impact
The implementation of K2 Five has transformed Liebherr Hausgeräte’s customer repair process. The new end-to-end K2 Five workflow enables the company to deliver a high standard of customer service, improve collaboration with over 300 partners, and streamline quality control procedures. The new repair process allows customers to initiate repair requests directly, providing details of the product serial number and nature of the problem. This information is then automatically passed to Microsoft Dynamics CRM and the repair is quickly allocated to the nearest approved service partner. This has resulted in a faster, more effective repair service for customers. | |
Quantitative Benefit
300 seamless connections established | |
20+ workflows created | |
Significant reduction in time to develop a new process, taking under three days for a new marketing promotion process | |