Eagle River Water & Sanitation District Streamlines Operations with Nintex

The Eagle River Water & Sanitation District, a government organization based in Vail, Colorado, was struggling with inefficient paper-based processes. The District oversees public water and wastewater treatment systems across 54,000 acres in the eastern part of Colorado’s Eagle County, serving a customer base of 10,000 with a staff of only four in the Lab Department. The manual data entry, hand-written forms, and traditional phone and email communication were not only time-consuming but also expensive, consuming resources equivalent to a full-time employee annually. The District archived its paper documents in a remote warehouse, which was 18 miles away, necessitating a 30-minute drive each way. Locating specific documents in the warehouse was a daunting task, often requiring staff to sift through 10 years' worth of boxed-up paper. The manual nature of these processes led to delays, user errors, and quality assurance risks that the organization could no longer tolerate.

The Eagle River Water & Sanitation District is a government organization based in Vail, Colorado. Founded in 1996, the District was formed after the consolidation of Upper Eagle Valley Consolidated Sanitation District and the Vail Valley Consolidated Water District. The District oversees public water and wastewater treatment systems across 54,000 acres in the eastern part of Colorado’s Eagle County. It owns, operates, and maintains the public water system serving the town of Vail and also operates and maintains the public water system that serves the metropolitan districts of Arrowhead, Bachelor Gulch, Beaver Creek, Berry Creek, Cordillera, Edwards, and Avon. The District's Lab Department, with a staff of only four, serves a customer base of 10,000.