TIBCO Software Case Studies Dutch Railways Delivers More Reliable Train Service

	Dutch Railways Delivers More Reliable Train Service TIBCO Software

Dutch Railways Delivers More Reliable Train Service

TIBCO Software

Applicable Industries	Transportation
Applicable Functions	Business Operation Maintenance
Use Cases	Fleet Management Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Dutch Railways (NS) faced the challenge of proving their capability to deliver reliable and better services to secure the next railway concession from the Dutch government. The company had to integrate various IT systems across nine different types of trains, each with its own IT environment, making maintenance expensive and complex. They needed a unified, scalable, and reliable platform to handle the onboard and onshore systems, ensuring synchronization and no message loss. The goal was to leverage real-time data from over 800 trains to improve customer experience and operational efficiency. Read More
About Customer	Dutch Railways (Nederlandse Spoorwegen [NS]) is the principal passenger railway operator in the Netherlands. A private company solely owned by the Dutch government, it provides rail services on the Dutch main-rail network and international rail services to other European destinations. NS is responsible for the majority of passenger rail transport in the Netherlands, operating a vast network of trains that serve millions of passengers annually. The company aims to deliver high-quality, reliable, and efficient rail services, continuously improving its operations and customer satisfaction. Read More
Solution	To address the challenges, Dutch Railways selected TIBCO as their technology partner. They implemented TIBCO BusinessEvents® for streaming analytics, TIBCO ActiveSpaces® for in-memory computing, TIBCO BusinessWorks™ for integration, and TIBCO Enterprise Message Service™ for reliable messaging. This comprehensive solution provided a scalable and reliable platform to handle the vast amount of data generated by the trains. The integration ensured guaranteed synchronization between onboard and onshore systems, enabling real-time monitoring and predictive maintenance. The solution also facilitated the development of a mobile app for passengers to view train locations and available seats, enhancing customer experience. Read More Log in to view content
Contents

Applicable Industries

Transportation

Applicable Functions

Business Operation

Maintenance

Use Cases

Fleet Management

Predictive Maintenance

Real-Time Location System (RTLS)

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Dutch Railways (NS) faced the challenge of proving their capability to deliver reliable and better services to secure the next railway concession from the Dutch government. The company had to integrate various IT systems across nine different types of trains, each with its own IT environment, making maintenance expensive and complex. They needed a unified, scalable, and reliable platform to handle the onboard and onshore systems, ensuring synchronization and no message loss. The goal was to leverage real-time data from over 800 trains to improve customer experience and operational efficiency.

About Customer

Dutch Railways (Nederlandse Spoorwegen [NS]) is the principal passenger railway operator in the Netherlands. A private company solely owned by the Dutch government, it provides rail services on the Dutch main-rail network and international rail services to other European destinations. NS is responsible for the majority of passenger rail transport in the Netherlands, operating a vast network of trains that serve millions of passengers annually. The company aims to deliver high-quality, reliable, and efficient rail services, continuously improving its operations and customer satisfaction.

Solution

To address the challenges, Dutch Railways selected TIBCO as their technology partner. They implemented TIBCO BusinessEvents® for streaming analytics, TIBCO ActiveSpaces® for in-memory computing, TIBCO BusinessWorks™ for integration, and TIBCO Enterprise Message Service™ for reliable messaging. This comprehensive solution provided a scalable and reliable platform to handle the vast amount of data generated by the trains. The integration ensured guaranteed synchronization between onboard and onshore systems, enabling real-time monitoring and predictive maintenance. The solution also facilitated the development of a mobile app for passengers to view train locations and available seats, enhancing customer experience.

Impact #1	The implementation of TIBCO solutions enabled Dutch Railways to improve their business operations and customer experience significantly.
Impact #2	The unified IT platform allowed for seamless integration of various systems across different types of trains, reducing maintenance complexity and costs.
Impact #3	The mobile app provided real-time information to passengers, helping them find available seats and improving overall travel experience.

Impact #1

The implementation of TIBCO solutions enabled Dutch Railways to improve their business operations and customer experience significantly.

Impact #2

The unified IT platform allowed for seamless integration of various systems across different types of trains, reducing maintenance complexity and costs.

Impact #3

The mobile app provided real-time information to passengers, helping them find available seats and improving overall travel experience.

Benefit #1	Achieved 91% on-time performance, meeting government metrics.
Benefit #2	Improved Net Promoter Score (NPS) to 7.5, aligning with government expectations.

Benefit #1

Achieved 91% on-time performance, meeting government metrics.

Benefit #2

Improved Net Promoter Score (NPS) to 7.5, aligning with government expectations.

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Overview

Dutch Railways Delivers More Reliable Train Service

Operational Impact

Quantitative Benefit