Datacor Case Studies Dowd and Guild Inc. Empowers Team with eChempax

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	Dowd and Guild Inc. Empowers Team with eChempax Datacor

Dowd and Guild Inc. Empowers Team with eChempax

Datacor

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Chemicals
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Supply Chain Visibility Remote Asset Management
Services	Data Science Services System Integration
Challenge	Dowd and Guild Inc. faced several challenges in their operations. They needed access to real-time data from anywhere and at any time of the day or night. The company was maintaining multiple databases, which caused many issues. They also wanted to enhance their reporting capabilities to allow decision-makers the ability to find solutions with confidence. The lack of a unified database was causing inefficiencies and errors in their operations. The company needed a solution that would streamline their operations and improve their decision-making process. Read More
About Customer	Dowd and Guild Inc. is a specialty chemical distributor based in San Ramon, California. The company serves the paint and coatings, graphic arts, adhesives, ink, composites, building products, plastics, and related markets in the Western and Southwest Regions of the United States. The company has been in operation since 1986. Dowd and Guild Inc. has thirteen locations and warehouses products in San Francisco, Los Angeles, Portland, Phoenix, Dallas, Salt Lake City, Denver, and Vancouver. The company prides itself on its experienced, knowledgeable, and solution-oriented sales, customer service, and administrative staff. Read More
Solution	Dowd and Guild Inc. implemented eChempax and Chempax VB to address their challenges. These solutions provided the team with access to important business information 24x7 from anywhere around the world, enabling them to make better-informed decisions and drive business success. The implementation of eChempax and Chempax VB streamlined communications and collaboration between sales and operations, resulting in a significant reduction of errors and turnaround for customers. The company saved a significant amount of time and effort by having a single database to reference information and notes. The integration of marketing, sales, and service data in eChempax with data from the main information system, Chempax, maximized information sharing. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Chemicals

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Supply Chain Visibility

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

Dowd and Guild Inc. faced several challenges in their operations. They needed access to real-time data from anywhere and at any time of the day or night. The company was maintaining multiple databases, which caused many issues. They also wanted to enhance their reporting capabilities to allow decision-makers the ability to find solutions with confidence. The lack of a unified database was causing inefficiencies and errors in their operations. The company needed a solution that would streamline their operations and improve their decision-making process.

About Customer

Dowd and Guild Inc. is a specialty chemical distributor based in San Ramon, California. The company serves the paint and coatings, graphic arts, adhesives, ink, composites, building products, plastics, and related markets in the Western and Southwest Regions of the United States. The company has been in operation since 1986. Dowd and Guild Inc. has thirteen locations and warehouses products in San Francisco, Los Angeles, Portland, Phoenix, Dallas, Salt Lake City, Denver, and Vancouver. The company prides itself on its experienced, knowledgeable, and solution-oriented sales, customer service, and administrative staff.

Solution

Dowd and Guild Inc. implemented eChempax and Chempax VB to address their challenges. These solutions provided the team with access to important business information 24x7 from anywhere around the world, enabling them to make better-informed decisions and drive business success. The implementation of eChempax and Chempax VB streamlined communications and collaboration between sales and operations, resulting in a significant reduction of errors and turnaround for customers. The company saved a significant amount of time and effort by having a single database to reference information and notes. The integration of marketing, sales, and service data in eChempax with data from the main information system, Chempax, maximized information sharing.

Impact #1	Gained ability to accurately track opportunities, customer service requests, and sales information, boosting customer satisfaction and loyalty.
Impact #2	Streamlined communications and collaboration between sales and operations resulting in significant reduction of errors and turnaround for customers.
Impact #3	Saved significant amount of time and effort having a single database to reference information and notes.

Impact #1

Gained ability to accurately track opportunities, customer service requests, and sales information, boosting customer satisfaction and loyalty.

Impact #2

Streamlined communications and collaboration between sales and operations resulting in significant reduction of errors and turnaround for customers.

Impact #3

Saved significant amount of time and effort having a single database to reference information and notes.

Benefit #1	Achieved ability to easily and quickly develop comprehensive reports for sales team, executive management, suppliers, etc.

Benefit #1

Achieved ability to easily and quickly develop comprehensive reports for sales team, executive management, suppliers, etc.

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Overview

Dowd and Guild Inc. Empowers Team with eChempax

Operational Impact

Quantitative Benefit