Information Builders
Case Studies
Disc Brakes Australia Accelerates Ordering With Custom e-Commerce Solution
Overview
Disc Brakes Australia Accelerates Ordering With Custom e-Commerce SolutionInformation Builders |
Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms | |
Automotive | |
Business Operation Sales & Marketing | |
Inventory Management Supply Chain Visibility | |
Cloud Planning, Design & Implementation Services Software Design & Engineering Services | |
Operational Impact
Customers can now order products in a self-service environment, both domestically and overseas. | |
System reliability is very high, and order-processing time is much shorter. | |
Order-processing time has plummeted, the associated costs are decreasing, and DBA’s order-handling capacity is expected to increase substantially. | |
Quantitative Benefit
By removing call center reps from the order-to-cash workflow, it has reduced processing time by 75 percent. | |
In many cases, orders that required 10 to 20 minutes of a staff member’s time take one minute or less. | |
Once fully deployed, it is expected to handle 300 to 350 orders per day – a nearly ten-fold increase. | |