Nintex Case Studies Denver's Virtual Transformation of Emergency Operations Center Amid Pandemic

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	Denver's Virtual Transformation of Emergency Operations Center Amid Pandemic Nintex

Denver's Virtual Transformation of Emergency Operations Center Amid Pandemic

Nintex

Technology Category	Infrastructure as a Service (IaaS) - Virtual Private Cloud Robots - Wheeled Robots
Applicable Industries	Cities & Municipalities Telecommunications
Use Cases	Search & Rescue Smart City Operations
Challenge	On March 13, 2020, Denver’s Emergency Operations Center (EOC) faced an unprecedented challenge. The EOC, which is accustomed to responding to emergencies such as blizzards, floods, and power outages, had to quickly adapt to the new reality of the COVID-19 pandemic. The city officials sent workers home, including those on the EOC, as part of the government’s stay-at-home response to the pandemic. The challenge was to keep the EOC’s shift of 100 members working to ensure public safety when every tool and process they relied on was physically in a 1,000 sq. ft. facility to which they would no longer have access. The EOC had to quickly move its operations online to ensure productivity while EOC members worked from home during COVID-19 social distancing measures. Read More
About Customer	The City and County of Denver, Colorado is one of the fastest-growing cities in the U.S. with a population of approximately 729,000. The City and County employ more than 11,000 people across 50+ business units, and its EOC is made up of 100 total members with representatives from across the city. The EOC is responsible for responding to emergencies such as blizzards, floods, and power outages. During the COVID-19 pandemic, the EOC had to quickly adapt to the new reality of remote work and social distancing measures. Read More
Solution	Denver’s Technology Services department set up a Microsoft Teams site to serve as an online EOC in which workers could communicate and collaborate. However, there were still workflows that were dependent on moving some 50 pencil-and-paper forms from desk to desk in processes that could each take up to seven steps. To overcome this, Denver’s Technology Services department used Nintex Forms to quickly bring 65 paper forms online, enabling EOC workers to continue to work productively from home. They also used Nintex Mobile to create a symptom monitoring application for all Denver staff that had to report in-person for work during the pandemic. The team was able to digitize 20 forms over a weekend and quickly brought that number up to 65 over the three-month activation. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Virtual Private Cloud

Robots - Wheeled Robots

Applicable Industries

Cities & Municipalities

Telecommunications

Use Cases

Search & Rescue

Smart City Operations

Challenge

On March 13, 2020, Denver’s Emergency Operations Center (EOC) faced an unprecedented challenge. The EOC, which is accustomed to responding to emergencies such as blizzards, floods, and power outages, had to quickly adapt to the new reality of the COVID-19 pandemic. The city officials sent workers home, including those on the EOC, as part of the government’s stay-at-home response to the pandemic. The challenge was to keep the EOC’s shift of 100 members working to ensure public safety when every tool and process they relied on was physically in a 1,000 sq. ft. facility to which they would no longer have access. The EOC had to quickly move its operations online to ensure productivity while EOC members worked from home during COVID-19 social distancing measures.

About Customer

The City and County of Denver, Colorado is one of the fastest-growing cities in the U.S. with a population of approximately 729,000. The City and County employ more than 11,000 people across 50+ business units, and its EOC is made up of 100 total members with representatives from across the city. The EOC is responsible for responding to emergencies such as blizzards, floods, and power outages. During the COVID-19 pandemic, the EOC had to quickly adapt to the new reality of remote work and social distancing measures.

Solution

Denver’s Technology Services department set up a Microsoft Teams site to serve as an online EOC in which workers could communicate and collaborate. However, there were still workflows that were dependent on moving some 50 pencil-and-paper forms from desk to desk in processes that could each take up to seven steps. To overcome this, Denver’s Technology Services department used Nintex Forms to quickly bring 65 paper forms online, enabling EOC workers to continue to work productively from home. They also used Nintex Mobile to create a symptom monitoring application for all Denver staff that had to report in-person for work during the pandemic. The team was able to digitize 20 forms over a weekend and quickly brought that number up to 65 over the three-month activation.

Impact #1	The digitization of forms and the creation of a symptom monitoring application have been key in keeping the EOC running during the pandemic. The EOC was ready to respond when civil unrest and protests erupted across the U.S. at the end of May. The team was able to repurpose and re-customize their Nintex Forms in one day. Now, they’re looking at other, more predictable emergencies—such as extreme weather events—that they can quickly support via Nintex Forms. The symptom monitoring process has also been made practical with Nintex Mobile, which feeds its data to Power BI dashboards for on-the-fly analysis. This has allowed the city to monitor the health status of its workers, which is crucial as the city begins to reopen and more staff return to work.

Impact #1

The digitization of forms and the creation of a symptom monitoring application have been key in keeping the EOC running during the pandemic. The EOC was ready to respond when civil unrest and protests erupted across the U.S. at the end of May. The team was able to repurpose and re-customize their Nintex Forms in one day. Now, they’re looking at other, more predictable emergencies—such as extreme weather events—that they can quickly support via Nintex Forms. The symptom monitoring process has also been made practical with Nintex Mobile, which feeds its data to Power BI dashboards for on-the-fly analysis. This has allowed the city to monitor the health status of its workers, which is crucial as the city begins to reopen and more staff return to work.

Benefit #1	Virtual EOC forms brought online over one weekend
Benefit #2	65 paper forms digitized and brought online
Benefit #3	Elimination of paper forms and manual in-person processes

Benefit #1

Virtual EOC forms brought online over one weekend

Benefit #2

65 paper forms digitized and brought online

Benefit #3

Elimination of paper forms and manual in-person processes

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Overview

Denver's Virtual Transformation of Emergency Operations Center Amid Pandemic

Operational Impact

Quantitative Benefit