Information Builders Case Studies Customer-Facing BI Helps AACA Manage $2.6 Billion Portfolio

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	Customer-Facing BI Helps AACA Manage $2.6 Billion Portfolio Information Builders

Customer-Facing BI Helps AACA Manage $2.6 Billion Portfolio

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Predictive Quality Analytics Predictive Replenishment Real-Time Location System (RTLS)
Services	Data Science Services System Integration
Challenge	The American Alliance of Creditor Attorneys (AACA) was facing a challenge in promptly identifying and addressing problems with law firms or debt portfolios. It would sometimes take as long as six months to uncover an account languishing in a non-suit status or waiting on documents. These delays hindered the ability of the firm’s attorneys to make adjustments to their collection efforts. As a result, they were unable to negotiate payments or move accounts to judgment as quickly as possible. The inability for clients and law firms to access current account information on post charged-off consumer debt was delaying critical collection activities. Read More
About Customer	The American Alliance of Creditor Attorneys (AACA) manages attorney resources throughout the U.S. and Puerto Rico to recover debt for high-volume credit grantors and debt buyers. AACA combines the resources of a national network of law firms with the convenience of a single vendor source for filing suits and executing on judgments. Its primary clients include credit card companies, property management companies, automobile loan lenders, and “paper buyers” who purchase credit card and other debt. AACA forwards post charged-off debt from these clients to a network of law firms, who help them obtain payments on debts that had previously been uncollectible. Read More
Solution	To overcome these challenges, AACA developed Pipeway®, an external-facing, browser-based business intelligence (BI) environment that uses color-coded pipes and charts to present account data to clients who manage debt portfolios and law firms that interface with debtors. This customer-facing information system relies on the Information Builders WebFOCUS BI platform to present account collection information to more than 800 users in a completely secure environment. Seventeen employees at AACA also use the online reporting application to manage court costs, remittances, and compliance. Since launching Pipeway, AACA has a more effective way of plotting individual files or batches against legal timelines, creating an official system of record that makes debt collectors more efficient and keeps all parties on the same page. Additionally, internal staff can examine what each law firm is working on to make sure they are servicing clients in a timely manner. By instantly locating and eliminating process logjams, the company can better handle all aspects of financial reconciliation for its clients, saving them substantial time and money. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Predictive Quality Analytics

Predictive Replenishment

Real-Time Location System (RTLS)

Services

Data Science Services

System Integration

Challenge

The American Alliance of Creditor Attorneys (AACA) was facing a challenge in promptly identifying and addressing problems with law firms or debt portfolios. It would sometimes take as long as six months to uncover an account languishing in a non-suit status or waiting on documents. These delays hindered the ability of the firm’s attorneys to make adjustments to their collection efforts. As a result, they were unable to negotiate payments or move accounts to judgment as quickly as possible. The inability for clients and law firms to access current account information on post charged-off consumer debt was delaying critical collection activities.

About Customer

The American Alliance of Creditor Attorneys (AACA) manages attorney resources throughout the U.S. and Puerto Rico to recover debt for high-volume credit grantors and debt buyers. AACA combines the resources of a national network of law firms with the convenience of a single vendor source for filing suits and executing on judgments. Its primary clients include credit card companies, property management companies, automobile loan lenders, and “paper buyers” who purchase credit card and other debt. AACA forwards post charged-off debt from these clients to a network of law firms, who help them obtain payments on debts that had previously been uncollectible.

Solution

To overcome these challenges, AACA developed Pipeway®, an external-facing, browser-based business intelligence (BI) environment that uses color-coded pipes and charts to present account data to clients who manage debt portfolios and law firms that interface with debtors. This customer-facing information system relies on the Information Builders WebFOCUS BI platform to present account collection information to more than 800 users in a completely secure environment. Seventeen employees at AACA also use the online reporting application to manage court costs, remittances, and compliance. Since launching Pipeway, AACA has a more effective way of plotting individual files or batches against legal timelines, creating an official system of record that makes debt collectors more efficient and keeps all parties on the same page. Additionally, internal staff can examine what each law firm is working on to make sure they are servicing clients in a timely manner. By instantly locating and eliminating process logjams, the company can better handle all aspects of financial reconciliation for its clients, saving them substantial time and money.

Impact #1	Debt collection companies can handle a larger volume of business.
Impact #2	Law firms have become up to twice as efficient.
Impact #3	AACA can synchronize a highly diverse and information-intensive process.

Impact #1

Debt collection companies can handle a larger volume of business.

Impact #2

Law firms have become up to twice as efficient.

Impact #3

AACA can synchronize a highly diverse and information-intensive process.

Benefit #1	Operation is 25 to 50 percent more efficient.
Benefit #2	Able to handle a larger volume of business.

Benefit #1

Operation is 25 to 50 percent more efficient.

Benefit #2

Able to handle a larger volume of business.

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Overview

Customer-Facing BI Helps AACA Manage $2.6 Billion Portfolio

Operational Impact

Quantitative Benefit