Information Builders
Case Studies
CSG Systems Delivers Better Insights Using WebFOCUS
Overview
CSG Systems Delivers Better Insights Using WebFOCUSInformation Builders |
Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization | |
Telecommunications | |
Business Operation Sales & Marketing | |
Predictive Maintenance Real-Time Location System (RTLS) Supply Chain Visibility Visual Quality Detection | |
Data Science Services System Integration | |
Operational Impact
CSG clients have the insight they need to improve customer service and enhance operational efficiency. | |
Internal stakeholders have better insight into the customer experience. Using Vantage BI, they can monitor back-office settings and transactional data to consult with clients on how to optimize the features available to them through CSG’s robust and highly flexible customer care and billing system. | |
Vantage BI delivers insights as a service for clients that have staffing constraints, or lack the expertise to deliver their own BI solutions. Based on a subscription model, client users – mostly analysts and frontline workers – leverage these dashboards to monitor their system configurations, prevent service outages and interruptions, forecast revenues day-to-day, and reconcile usage and transactions. | |
Quantitative Benefit
More than 5,000 end users at client sites have direct access to CSG’s Vantage data store, which contains 75 terabytes of information. | |