Information Builders Case Studies Covidien UK: Delivering Cost-Effective Operational BI Solution

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	Covidien UK: Delivering Cost-Effective Operational BI Solution Information Builders

Covidien UK: Delivering Cost-Effective Operational BI Solution

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Quality Analytics Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	Covidien UK, a leading provider of innovative healthcare products, faced the challenge of delivering daily operational business intelligence to its 300 field-based sales staff in a cost-effective manner. The company needed a solution that would allow its sales staff to interrogate data without the need for extensive training and support. The challenge was compounded by the fact that Covidien UK has over 2,000 customers and an annual turnover approaching £150 million, making the volume of data to be managed and analyzed substantial. Furthermore, the company's growth through acquisitions over the past ten years meant that new data sources needed to be integrated quickly and easily into core business reports. Read More
About Customer	Covidien UK is a leading provider of innovative healthcare products. It is part of the global medical supplies manufacturer Covidien, formerly known as Tyco Healthcare. The company sells and services a diverse range of products through its surgical, medical, respiratory, and imaging divisions. With over 2,000 customers and an annual turnover approaching £150 million, Covidien UK is the third-largest provider of medical devices in the UK. The company's ability to provide top-quality healthcare products has seen its revenue increase annually by 6-8% in recent years in a highly competitive market. Read More
Solution	Covidien UK implemented WebFOCUS to generate near real-time reporting from all data sources. The company used ReportCaster to automate the scheduling, generation, and distribution of reports. This solution provided a flexible, scalable BI solution that delivers operational intelligence to unlimited numbers of users, eliminating the need for high ongoing annual licensing costs. The ease of use of WebFOCUS allows salespeople with no technical knowledge to drill down from top-level data into customer and product level reports, accessing information that is less than 24 hours old. Information Builders’ licensing model allows Covidien UK to assimilate new users without additional cost. WebFOCUS’ flexible configuration has allowed data from merged companies to be integrated quickly and easily into core business reports from day one. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Quality Analytics

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

Covidien UK, a leading provider of innovative healthcare products, faced the challenge of delivering daily operational business intelligence to its 300 field-based sales staff in a cost-effective manner. The company needed a solution that would allow its sales staff to interrogate data without the need for extensive training and support. The challenge was compounded by the fact that Covidien UK has over 2,000 customers and an annual turnover approaching £150 million, making the volume of data to be managed and analyzed substantial. Furthermore, the company's growth through acquisitions over the past ten years meant that new data sources needed to be integrated quickly and easily into core business reports.

About Customer

Covidien UK is a leading provider of innovative healthcare products. It is part of the global medical supplies manufacturer Covidien, formerly known as Tyco Healthcare. The company sells and services a diverse range of products through its surgical, medical, respiratory, and imaging divisions. With over 2,000 customers and an annual turnover approaching £150 million, Covidien UK is the third-largest provider of medical devices in the UK. The company's ability to provide top-quality healthcare products has seen its revenue increase annually by 6-8% in recent years in a highly competitive market.

Solution

Covidien UK implemented WebFOCUS to generate near real-time reporting from all data sources. The company used ReportCaster to automate the scheduling, generation, and distribution of reports. This solution provided a flexible, scalable BI solution that delivers operational intelligence to unlimited numbers of users, eliminating the need for high ongoing annual licensing costs. The ease of use of WebFOCUS allows salespeople with no technical knowledge to drill down from top-level data into customer and product level reports, accessing information that is less than 24 hours old. Information Builders’ licensing model allows Covidien UK to assimilate new users without additional cost. WebFOCUS’ flexible configuration has allowed data from merged companies to be integrated quickly and easily into core business reports from day one.

Impact #1	The implementation of WebFOCUS and ReportCaster has provided Covidien UK with a flexible, scalable BI solution that delivers operational intelligence to unlimited numbers of users.
Impact #2	The solution has eliminated the need for high ongoing annual licensing costs.
Impact #3	Salespeople with no technical knowledge can now drill down from top-level data into customer and product level reports, accessing information that is less than 24 hours old.

Impact #1

The implementation of WebFOCUS and ReportCaster has provided Covidien UK with a flexible, scalable BI solution that delivers operational intelligence to unlimited numbers of users.

Impact #2

The solution has eliminated the need for high ongoing annual licensing costs.

Impact #3

Salespeople with no technical knowledge can now drill down from top-level data into customer and product level reports, accessing information that is less than 24 hours old.

Benefit #1	Covidien UK has been able to avoid spending hundreds of pounds each year for each of its 400 users, thanks to Information Builders’ CPU-based licensing model.
Benefit #2	The company has been able to integrate data from new sources, such as acquired businesses, quickly and seamlessly into the reported data.

Benefit #1

Covidien UK has been able to avoid spending hundreds of pounds each year for each of its 400 users, thanks to Information Builders’ CPU-based licensing model.

Benefit #2

The company has been able to integrate data from new sources, such as acquired businesses, quickly and seamlessly into the reported data.

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Overview

Covidien UK: Delivering Cost-Effective Operational BI Solution

Operational Impact

Quantitative Benefit