Honeywell Case Studies Connected Postal: Jersey Post Delivers Winning Service with Robust Track-and-Trace Capabilities

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	Connected Postal: Jersey Post Delivers Winning Service with Robust Track-and-Trace Capabilities Honeywell

Connected Postal: Jersey Post Delivers Winning Service with Robust Track-and-Trace Capabilities

Honeywell

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Track & Trace of Assets
Services	Hardware Design & Engineering Services Software Design & Engineering Services System Integration
Challenge	As customers have turned to online shopping, Jersey Post has experienced a 196% increase in parcels handled since 2007. Customers expect Jersey Post’s parcel delivery service to be robust and reliable. They also want a real-time view of where their deliveries are and when they will arrive. To meet these challenges and create new revenue streams, Jersey Post needed to extend track-and-trace capabilities across its entire network. However, this was hindered by outdated, bulky handheld devices that could not be upgraded to the Android operating system and the newest technologies. Read More
About Customer	The Jersey Post Group is the licensed universal service provider of mail service for the Bailiwick of Jersey, the larger of the two English Channel Islands. Today, Jersey Post employs more than 200 postal delivery workers, serving the island’s approximately 100,000 inhabitants in all of their mail service requirements. Jersey Post has a long history of providing reliable mail services to the residents of Jersey, and it has adapted over the years to meet the changing needs of its customers. With the rise of online shopping, Jersey Post has seen a significant increase in the volume of parcels it handles, necessitating improvements in its delivery and tracking systems to maintain high levels of customer satisfaction. Read More
Solution	Jersey Post engaged Symec Technologies, a firm specializing in the supply, installation, and maintenance of rugged mobile data capture devices, and Skillweb, a provider of mobile workforce and item tracking solutions. Their goal was to revamp the outdated system to meet customer demands for better notification throughout the delivery process and streamline the customs clearance process for imported items. Skillweb deployed its SmartTask POD software on the latest generation of Honeywell Dolphin™ CT50 mobile computers, which offer 2D barcode scanning and remote management capabilities. The devices feature a modern all-touch interface, which is intuitive and easy for postal workers to learn, and a powerful, fast scanner that helps workers achieve a new level of productivity and efficiency for scan-intensive applications. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Track & Trace of Assets

Services

Hardware Design & Engineering Services

Software Design & Engineering Services

System Integration

Challenge

As customers have turned to online shopping, Jersey Post has experienced a 196% increase in parcels handled since 2007. Customers expect Jersey Post’s parcel delivery service to be robust and reliable. They also want a real-time view of where their deliveries are and when they will arrive. To meet these challenges and create new revenue streams, Jersey Post needed to extend track-and-trace capabilities across its entire network. However, this was hindered by outdated, bulky handheld devices that could not be upgraded to the Android operating system and the newest technologies.

About Customer

The Jersey Post Group is the licensed universal service provider of mail service for the Bailiwick of Jersey, the larger of the two English Channel Islands. Today, Jersey Post employs more than 200 postal delivery workers, serving the island’s approximately 100,000 inhabitants in all of their mail service requirements. Jersey Post has a long history of providing reliable mail services to the residents of Jersey, and it has adapted over the years to meet the changing needs of its customers. With the rise of online shopping, Jersey Post has seen a significant increase in the volume of parcels it handles, necessitating improvements in its delivery and tracking systems to maintain high levels of customer satisfaction.

Solution

Jersey Post engaged Symec Technologies, a firm specializing in the supply, installation, and maintenance of rugged mobile data capture devices, and Skillweb, a provider of mobile workforce and item tracking solutions. Their goal was to revamp the outdated system to meet customer demands for better notification throughout the delivery process and streamline the customs clearance process for imported items. Skillweb deployed its SmartTask POD software on the latest generation of Honeywell Dolphin™ CT50 mobile computers, which offer 2D barcode scanning and remote management capabilities. The devices feature a modern all-touch interface, which is intuitive and easy for postal workers to learn, and a powerful, fast scanner that helps workers achieve a new level of productivity and efficiency for scan-intensive applications.

Impact #1	The new mobile devices, along with updated tracking solutions, enabled Jersey Post’s workers to provide greater visibility into the delivery process to consumers and business partners.
Impact #2	The solution increased the responsiveness of the delivery services team and allowed Jersey Post to add additional services to meet growing consumer demand for more responsive delivery.
Impact #3	The technology investments gave Jersey Post staff and customers a clearer view of the progress of an item, from receipt through to delivery.

Impact #1

The new mobile devices, along with updated tracking solutions, enabled Jersey Post’s workers to provide greater visibility into the delivery process to consumers and business partners.

Impact #2

The solution increased the responsiveness of the delivery services team and allowed Jersey Post to add additional services to meet growing consumer demand for more responsive delivery.

Impact #3

The technology investments gave Jersey Post staff and customers a clearer view of the progress of an item, from receipt through to delivery.

Benefit #1	Jersey Post has experienced a 196% increase in parcels handled since 2007.

Benefit #1

Jersey Post has experienced a 196% increase in parcels handled since 2007.

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Overview

Connected Postal: Jersey Post Delivers Winning Service with Robust Track-and-Trace Capabilities

Operational Impact

Quantitative Benefit