Honeywell Case Studies Connected Healthcare: Healthcare Provider Takes a Holistic Approach to Technology

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	Connected Healthcare: Healthcare Provider Takes a Holistic Approach to Technology Honeywell

Connected Healthcare: Healthcare Provider Takes a Holistic Approach to Technology

Honeywell

Technology Category	Cybersecurity & Privacy - Endpoint Security Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Field Services
Use Cases	Remote Asset Management Remote Control Remote Patient Monitoring
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	Gateway Health, a top-ranked managed-care organization, needed to transition from outdated BlackBerry devices to Apple iPad tablets across all company departments. The goal was to enable employees to see sales progress in the field while minimizing downtime and ensuring information security. However, Gateway lacked the staff to manage the challenges of implementing new technology in a healthcare setting. Read More
About Customer	Gateway Health is a leading managed-care organization that provides quality, affordable healthcare to over 300,000 members. The company is committed to delivering top-notch healthcare services and ensuring the well-being of its members. However, Gateway found its existing technology, including cumbersome laptops and outdated BlackBerry devices, inadequate for its needs. The organization sought to modernize its technology infrastructure to improve efficiency and better serve its members. Read More
Solution	Gateway Health turned to Honeywell for a comprehensive managed services solution for iPad devices. Honeywell provided end-to-end services, including provisioning, staging, deployment, 24x7 end-user support, and device replacement and repair. Additionally, Honeywell assisted Gateway in evaluating, testing, and selecting a mobile device management (MDM) solution, ultimately choosing the MobileIron MDM platform. Honeywell also provided MDM-as-a-service, covering procurement, implementation, and ongoing administration. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Field Services

Use Cases

Remote Asset Management

Remote Control

Remote Patient Monitoring

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

Gateway Health, a top-ranked managed-care organization, needed to transition from outdated BlackBerry devices to Apple iPad tablets across all company departments. The goal was to enable employees to see sales progress in the field while minimizing downtime and ensuring information security. However, Gateway lacked the staff to manage the challenges of implementing new technology in a healthcare setting.

About Customer

Gateway Health is a leading managed-care organization that provides quality, affordable healthcare to over 300,000 members. The company is committed to delivering top-notch healthcare services and ensuring the well-being of its members. However, Gateway found its existing technology, including cumbersome laptops and outdated BlackBerry devices, inadequate for its needs. The organization sought to modernize its technology infrastructure to improve efficiency and better serve its members.

Solution

Gateway Health turned to Honeywell for a comprehensive managed services solution for iPad devices. Honeywell provided end-to-end services, including provisioning, staging, deployment, 24x7 end-user support, and device replacement and repair. Additionally, Honeywell assisted Gateway in evaluating, testing, and selecting a mobile device management (MDM) solution, ultimately choosing the MobileIron MDM platform. Honeywell also provided MDM-as-a-service, covering procurement, implementation, and ongoing administration.

Impact #1	Honeywell's expertise on the iOS platform enabled rapid deployment of iPad devices to meet end-user demand.
Impact #2	Gateway efficiently distributed devices to new hires, with 24x7 IT support and device replacement services.
Impact #3	Honeywell's selection, deployment, and ongoing administration of MobileIron allowed Gateway to offload the heavy lifting required to secure devices to corporate specifications.

Impact #1

Honeywell's expertise on the iOS platform enabled rapid deployment of iPad devices to meet end-user demand.

Impact #2

Gateway efficiently distributed devices to new hires, with 24x7 IT support and device replacement services.

Impact #3

Honeywell's selection, deployment, and ongoing administration of MobileIron allowed Gateway to offload the heavy lifting required to secure devices to corporate specifications.

Benefit #1	Gateway Health serves over 300,000 members.
Benefit #2	Honeywell has triaged and resolved thousands of helpdesk tickets and device replacements since the program's inception.

Benefit #1

Gateway Health serves over 300,000 members.

Benefit #2

Honeywell has triaged and resolved thousands of helpdesk tickets and device replacements since the program's inception.

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Overview

Connected Healthcare: Healthcare Provider Takes a Holistic Approach to Technology

Operational Impact

Quantitative Benefit