Nintex
Case Studies
Colorpak's Transformation: Enhancing Quality and Service Delivery with IoT
Overview
Colorpak's Transformation: Enhancing Quality and Service Delivery with IoTNintex |
Sensors - Level Sensors | |
Packaging Transportation | |
Logistics & Transportation Quality Assurance | |
Onsite Human Safety Management Personnel Tracking & Monitoring | |
System Integration Testing & Certification | |
Operational Impact
The implementation of Nintex Promapp has brought about significant operational improvements for Colorpak. The company now has a single source of best practice processes, which has simplified risk and incident management. The system has improved process management, leading to enhanced quality and service delivery. The solution has also fostered a culture of continuous improvement, with staff at every level taking responsibility for mapping and improving their work processes. This has resulted in more effective handling of issues and a reduction in customer complaints. The company's focus on delivering reliable service and quality has been bolstered by the effective management of risk and incidents in one place, leading to fewer mistakes and quicker resolution when they do occur. | |
Quantitative Benefit
Before Nintex Promapp, delivery accuracy per day was 90 - 95%, but now they can go weeks without a single error. | |
Incidents are now more often picked up in the system by employees, reducing the number of customer-generated incidents. | |
Recent customer satisfaction feedback rated Colorpak at the top level of suppliers. | |