Information Builders Case Studies Coastal Credit Disrupts the Automotive Lending Industry With BI and Analytics

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	Coastal Credit Disrupts the Automotive Lending Industry With BI and Analytics Information Builders

Coastal Credit Disrupts the Automotive Lending Industry With BI and Analytics

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Automotive Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Fleet Management Predictive Maintenance
Services	Data Science Services System Integration
Challenge	Coastal Credit is a nationwide auto lender servicing automotive dealers in 26 states. Their primary customer base is the secondary used car market and they purchase loans made to military and civilian consumers. The company is taking on other established lenders by offering a range of digital conveniences that empower dealers to boost profitability and help consumers simplify their financial lives. The company's strategy is to use WebFOCUS to supply analytics to dealers, customers, and employees, including data about automotive buying trends, consumer loan histories, and regional lending practices. The company's vision is to create a more comprehensive digital presence for interfacing with customers, delivering insights that make auto dealers more profitable. Read More
About Customer	Coastal Credit is a nationwide auto lender servicing automotive dealers in 26 states. Their primary customer base is the secondary used car market and they purchase loans made to military and civilian consumers. The company is taking on other established lenders by offering a range of digital conveniences that empower dealers to boost profitability and help consumers simplify their financial lives. The company's strategy is to use WebFOCUS to supply analytics to dealers, customers, and employees, including data about automotive buying trends, consumer loan histories, and regional lending practices. Read More
Solution	Coastal Credit used WebFOCUS, a business intelligence platform, to create three major analytics assets: a dealer portal that helps auto dealers obtain actionable information and insights, a customer portal for consumers to manage their loans, and an employee portal that analyzes loan performance and streamlining internal operations. The dealer portal helps dealers monitor their customers’ loan performance and better target profitable customers. The customer portal allows consumers to manage their accounts online, offering insights that can drive positive behavioral change. The employee portal presents daily, weekly, and monthly trends regarding credits, delinquency rates, loan volumes, and pipelines. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Automotive

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Fleet Management

Predictive Maintenance

Services

Data Science Services

System Integration

Challenge

Coastal Credit is a nationwide auto lender servicing automotive dealers in 26 states. Their primary customer base is the secondary used car market and they purchase loans made to military and civilian consumers. The company is taking on other established lenders by offering a range of digital conveniences that empower dealers to boost profitability and help consumers simplify their financial lives. The company's strategy is to use WebFOCUS to supply analytics to dealers, customers, and employees, including data about automotive buying trends, consumer loan histories, and regional lending practices. The company's vision is to create a more comprehensive digital presence for interfacing with customers, delivering insights that make auto dealers more profitable.

About Customer

Solution

Coastal Credit used WebFOCUS, a business intelligence platform, to create three major analytics assets: a dealer portal that helps auto dealers obtain actionable information and insights, a customer portal for consumers to manage their loans, and an employee portal that analyzes loan performance and streamlining internal operations. The dealer portal helps dealers monitor their customers’ loan performance and better target profitable customers. The customer portal allows consumers to manage their accounts online, offering insights that can drive positive behavioral change. The employee portal presents daily, weekly, and monthly trends regarding credits, delinquency rates, loan volumes, and pipelines.

Impact #1	Insights delivered through analytics portals will help dealers be more profitable and allow Coastal Credit to deliver a level of service and insight that other finance companies lack.
Impact #2	The dealer portal helps dealers monitor their customers’ loan performance and better target profitable customers.
Impact #3	The customer portal allows consumers to manage their accounts online, offering insights that can drive positive behavioral change.

Impact #1

Insights delivered through analytics portals will help dealers be more profitable and allow Coastal Credit to deliver a level of service and insight that other finance companies lack.

Impact #2

The dealer portal helps dealers monitor their customers’ loan performance and better target profitable customers.

Impact #3

The customer portal allows consumers to manage their accounts online, offering insights that can drive positive behavioral change.

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Overview

Coastal Credit Disrupts the Automotive Lending Industry With BI and Analytics

Operational Impact