Information Builders Case Studies City of Irving Drives $25 Million in Revenue With Performance Analytics

Edit This Case Study Record

	City of Irving Drives $25 Million in Revenue With Performance Analytics Information Builders

City of Irving Drives $25 Million in Revenue With Performance Analytics

Information Builders

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Process Control & Optimization
Services	Data Science Services System Integration
Challenge	The City of Irving, Texas, which supports 24 service departments, was looking to create a culture of transparency and accountability. The existing performance measurements were activity-based and not tied to departmental goals and funding allocations. As a result, measurement selections and outcomes were not adequately discussed. The city wanted to improve its ability to monitor performance and trends across all city departments and provide transparency into its administrative processes. Read More
About Customer	The City of Irving, Texas, is a municipality that supports 24 service departments, including law enforcement and compliance, fire protection and emergency medical, water and sewer, refuse collection, street maintenance and traffic management, parks, libraries, recreational and cultural programming, and capital improvements. It is one of only two municipalities in the United States to have received the Malcolm Baldrige Award, the highest presidential honor given to organizations that exhibit performance excellence. The city was looking to further its ability to create a culture of transparency and accountability. Read More
Solution	The city turned to Information Builders and implemented its WebFOCUS Performance Management Framework (PMF) to measure and improve performance in the city. PMF enabled the city to establish and communicate executive strategy across the organization and align actions with goals. The implementation of the new performance management system took only three months, including migrating data, configuring dashboards, tailoring interactive reporting capabilities, and training users. The city now has a fully deployed strategic planning process integrated with key customer requirements that includes input from residents, businesses, visitors, and employees. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Process Control & Optimization

Services

Data Science Services

System Integration

Challenge

The City of Irving, Texas, which supports 24 service departments, was looking to create a culture of transparency and accountability. The existing performance measurements were activity-based and not tied to departmental goals and funding allocations. As a result, measurement selections and outcomes were not adequately discussed. The city wanted to improve its ability to monitor performance and trends across all city departments and provide transparency into its administrative processes.

About Customer

The City of Irving, Texas, is a municipality that supports 24 service departments, including law enforcement and compliance, fire protection and emergency medical, water and sewer, refuse collection, street maintenance and traffic management, parks, libraries, recreational and cultural programming, and capital improvements. It is one of only two municipalities in the United States to have received the Malcolm Baldrige Award, the highest presidential honor given to organizations that exhibit performance excellence. The city was looking to further its ability to create a culture of transparency and accountability.

Solution

The city turned to Information Builders and implemented its WebFOCUS Performance Management Framework (PMF) to measure and improve performance in the city. PMF enabled the city to establish and communicate executive strategy across the organization and align actions with goals. The implementation of the new performance management system took only three months, including migrating data, configuring dashboards, tailoring interactive reporting capabilities, and training users. The city now has a fully deployed strategic planning process integrated with key customer requirements that includes input from residents, businesses, visitors, and employees.

Impact #1	The city used performance metrics to identify opportunities for improvement.
Impact #2	The city has a fully deployed strategic planning process integrated with key customer requirements.
Impact #3	The city has established ten goals in the plan with a scorecard for each goal.

Impact #1

The city used performance metrics to identify opportunities for improvement.

Impact #2

The city has a fully deployed strategic planning process integrated with key customer requirements.

Impact #3

The city has established ten goals in the plan with a scorecard for each goal.

Benefit #1	More than $44 million in cost savings.
Benefit #2	More than 50,000 hours of increased productivity.
Benefit #3	$25 million in increased revenues.

Benefit #1

More than $44 million in cost savings.

Benefit #2

More than 50,000 hours of increased productivity.

Benefit #3

$25 million in increased revenues.

Download PDF Version

Overview

City of Irving Drives $25 Million in Revenue With Performance Analytics

Operational Impact

Quantitative Benefit