Mulesoft Case Studies City & County of Denver accelerates the delivery of government services

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	City & County of Denver accelerates the delivery of government services Mulesoft

City & County of Denver accelerates the delivery of government services

Mulesoft

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Public Warning & Emergency Response Smart City Operations
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The City and County of Denver (CCD) aimed to bring a digital experience to Colorado residents and businesses, allowing them to conduct government-related services online. This involved connecting legacy IT systems and critical data to new cloud-based services across over 50 agencies, implementing new technologies to enhance the delivery of law enforcement services, and streamlining key government services such as licensing and permitting. Before MuleSoft, the CCD team used Oracle’s ESB solution, which slowed down innovation and required frequent, time-consuming updates, custom integrations with multiple single points of failure, and very little documentation or reusability. Read More
About Customer	The City and County of Denver (CCD) is a government entity that serves the residents and businesses of Denver, Colorado. It is responsible for providing a wide range of services, from renewing driver's licenses and applying for permits to booking COVID-19 tests. The CCD is connected to over 50 government agencies and is committed to bringing a digital-first approach to its services. In the digital age, CCD wanted to provide the same convenience and efficiency that people experience when ordering food, booking travel, or paying bills online. To achieve this, CCD aimed to connect its legacy IT systems and critical data to new cloud-based services, implement new technologies to enhance the delivery of law enforcement services, and streamline key government services such as licensing and permitting. Read More
Solution	The CCD team turned to MuleSoft’s Anypoint Platform to build API integrations and connect hundreds of legacy systems, facilitating real-time data integration for various requests and services. The migration to MuleSoft took just under a year, compared to the 2+ years it took to migrate to Oracle ESB. This integration paved the way to digitizing government services, providing law enforcement with a single dashboard with real-time metrics. Beyond law enforcement services, CCD used MuleSoft to streamline key government services such as licensing, permitting, and application requests. They built a single, self-service portal using Salesforce Lightning, enabling citizens to easily request government services and government employees to review all information in a single interface in near real-time. When the COVID-19 pandemic hit, the CCD team quickly created a custom web portal that provides citizens with information on COVID-19, where to get tested, and enabled them to book testing appointments. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Public Warning & Emergency Response

Smart City Operations

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The City and County of Denver (CCD) aimed to bring a digital experience to Colorado residents and businesses, allowing them to conduct government-related services online. This involved connecting legacy IT systems and critical data to new cloud-based services across over 50 agencies, implementing new technologies to enhance the delivery of law enforcement services, and streamlining key government services such as licensing and permitting. Before MuleSoft, the CCD team used Oracle’s ESB solution, which slowed down innovation and required frequent, time-consuming updates, custom integrations with multiple single points of failure, and very little documentation or reusability.

About Customer

The City and County of Denver (CCD) is a government entity that serves the residents and businesses of Denver, Colorado. It is responsible for providing a wide range of services, from renewing driver's licenses and applying for permits to booking COVID-19 tests. The CCD is connected to over 50 government agencies and is committed to bringing a digital-first approach to its services. In the digital age, CCD wanted to provide the same convenience and efficiency that people experience when ordering food, booking travel, or paying bills online. To achieve this, CCD aimed to connect its legacy IT systems and critical data to new cloud-based services, implement new technologies to enhance the delivery of law enforcement services, and streamline key government services such as licensing and permitting.

Solution

The CCD team turned to MuleSoft’s Anypoint Platform to build API integrations and connect hundreds of legacy systems, facilitating real-time data integration for various requests and services. The migration to MuleSoft took just under a year, compared to the 2+ years it took to migrate to Oracle ESB. This integration paved the way to digitizing government services, providing law enforcement with a single dashboard with real-time metrics. Beyond law enforcement services, CCD used MuleSoft to streamline key government services such as licensing, permitting, and application requests. They built a single, self-service portal using Salesforce Lightning, enabling citizens to easily request government services and government employees to review all information in a single interface in near real-time. When the COVID-19 pandemic hit, the CCD team quickly created a custom web portal that provides citizens with information on COVID-19, where to get tested, and enabled them to book testing appointments.

Impact #1	The CCD team can now launch projects much faster by reusing 36% of their APIs for new projects.
Impact #2	They were able to release their new self-service portal in just 3 months.
Impact #3	They launched their new COVID-19 web portal at lightning speed — just one week.

Impact #1

The CCD team can now launch projects much faster by reusing 36% of their APIs for new projects.

Impact #2

They were able to release their new self-service portal in just 3 months.

Impact #3

They launched their new COVID-19 web portal at lightning speed — just one week.

Benefit #1	2X faster migration process
Benefit #2	7 days to launch COVID-19 solution
Benefit #3	36% API reuse rate

Benefit #1

2X faster migration process

Benefit #2

7 days to launch COVID-19 solution

Benefit #3

36% API reuse rate

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Overview

City & County of Denver accelerates the delivery of government services

Operational Impact

Quantitative Benefit