Aptean Case Studies Children’s University Hospital Temple Street Case Study

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	Children’s University Hospital Temple Street Case Study Aptean

Children’s University Hospital Temple Street Case Study

Aptean

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Quality Assurance
Services	System Integration
Challenge	Children’s University Hospital Temple Street, an acute Paediatric Hospital, was facing challenges with promoting quality and managing risk. The hospital aimed to empower all staff to assume responsibility for effective risk management by reporting adverse incidents and complaints to improve the quality of patient care. However, the significant challenges associated with effectively managing risk and promoting quality and safety within a hospital environment prompted Temple Street to extend its Aptean Respond system, making it accessible at ward and departmental level by rolling it out across the hospital. Read More
About Customer	Founded in 1872, the Children’s University Hospital Temple Street, is an acute Paediatric Hospital with a long tradition of serving Dublin North City and County. It also provides a secondary and tertiary referral and care service both regionally and nationally. The Emergency department, with 50,000 attendances per annum, is one of the largest in the country and is the biggest paediatric Accident and Emergency Department nationally. The Hospital is the National Centre for Inherited Metabolic Disorders and operates the National Screening Laboratory, which screens all newborn children for a range of inherited conditions. The major specialties include Neonatal and Paediatric Surgery, Nephrology including Renal Transplantation, Neurology, Developmental Paediatrics and Plastic Surgery. The Hospital has the full range of clinical and paramedical services to support an acute paediatric Hospital. A staff of almost 1,100 strives to provide a quality service in caring for sick children and their families. Read More
Solution	Temple Street started using Aptean Respond software eight years ago to manage complaints and requests under the FOI act of Ireland. It then began to experience challenges with promoting quality and managing risk. The decision was made to upgrade and extend the Respond CenterPoint system, rolling it out across the whole organisation. Temple Street then added Respond TouchPoint and Respond Intelligence to meet the needs of the individual departments within the hospital. The first exercise was to take the template for the complaints and FOI databases and develop the routine access database, the incident reporting database and the claims database. They then amalgamated the five databases into one, upgraded the Respond CenterPoint system, added Respond TouchPoint and Respond Intelligence. The second part of the project, and part of Temple Street’s waste management and quality initiatives, was to remove manual processes associated with incident reporting and logging complaints or requests for information by rolling out an online reporting system hospital-wide over the organisation’s intranet. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Quality Assurance

Services

System Integration

Challenge

Children’s University Hospital Temple Street, an acute Paediatric Hospital, was facing challenges with promoting quality and managing risk. The hospital aimed to empower all staff to assume responsibility for effective risk management by reporting adverse incidents and complaints to improve the quality of patient care. However, the significant challenges associated with effectively managing risk and promoting quality and safety within a hospital environment prompted Temple Street to extend its Aptean Respond system, making it accessible at ward and departmental level by rolling it out across the hospital.

About Customer

Founded in 1872, the Children’s University Hospital Temple Street, is an acute Paediatric Hospital with a long tradition of serving Dublin North City and County. It also provides a secondary and tertiary referral and care service both regionally and nationally. The Emergency department, with 50,000 attendances per annum, is one of the largest in the country and is the biggest paediatric Accident and Emergency Department nationally. The Hospital is the National Centre for Inherited Metabolic Disorders and operates the National Screening Laboratory, which screens all newborn children for a range of inherited conditions. The major specialties include Neonatal and Paediatric Surgery, Nephrology including Renal Transplantation, Neurology, Developmental Paediatrics and Plastic Surgery. The Hospital has the full range of clinical and paramedical services to support an acute paediatric Hospital. A staff of almost 1,100 strives to provide a quality service in caring for sick children and their families.

Solution

Temple Street started using Aptean Respond software eight years ago to manage complaints and requests under the FOI act of Ireland. It then began to experience challenges with promoting quality and managing risk. The decision was made to upgrade and extend the Respond CenterPoint system, rolling it out across the whole organisation. Temple Street then added Respond TouchPoint and Respond Intelligence to meet the needs of the individual departments within the hospital. The first exercise was to take the template for the complaints and FOI databases and develop the routine access database, the incident reporting database and the claims database. They then amalgamated the five databases into one, upgraded the Respond CenterPoint system, added Respond TouchPoint and Respond Intelligence. The second part of the project, and part of Temple Street’s waste management and quality initiatives, was to remove manual processes associated with incident reporting and logging complaints or requests for information by rolling out an online reporting system hospital-wide over the organisation’s intranet.

Impact #1	Enables capture of timely and accurate data to promote and support best practice.
Impact #2	Increased process efficiency by removing the manual procedure involved with logging complaints.
Impact #3	Enables insight into reoccurring issues, allowing an improvement in patient safety.

Impact #1

Enables capture of timely and accurate data to promote and support best practice.

Impact #2

Increased process efficiency by removing the manual procedure involved with logging complaints.

Impact #3

Enables insight into reoccurring issues, allowing an improvement in patient safety.

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Overview

Children’s University Hospital Temple Street Case Study

Operational Impact