Datacor Case Studies Chempax gives companies the competitive edge in Customer Service

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	Chempax gives companies the competitive edge in Customer Service Datacor

Chempax gives companies the competitive edge in Customer Service

Datacor

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Chemicals
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services
Challenge	Lintech International, a company serving the Chemical Distribution market, was struggling with an outdated software solution that was not meeting their needs efficiently. They needed the ability to email order confirmations and invoices to their customers in a timely manner. The company was using two separate systems to support their sales representatives (CRM) and accounting staff, which was slowing down communication and required dual maintenance. Read More
About Customer	Lintech International of Macon, Georgia is a company with a “Global Reach and a Local Touch.” Lintech serves the Chemical Distribution market by providing a comprehensive line of quality raw materials with superior sales representation and the highest level of service. The company was facing challenges with their outdated software solution that was not serving their needs efficiently. They needed a solution that could streamline their customer service processes, handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package. Read More
Solution	Lintech instituted a meticulous evaluation process with a defined set of criteria to find an improved software solution. Their primary objective was to streamline customer service processes. They needed a system that could handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package. They chose Chempax because it was able to provide all these capabilities. The fact that Datacor, the company behind Chempax, specializes in the chemical industry was a clear advantage. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Chemicals

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

Challenge

Lintech International, a company serving the Chemical Distribution market, was struggling with an outdated software solution that was not meeting their needs efficiently. They needed the ability to email order confirmations and invoices to their customers in a timely manner. The company was using two separate systems to support their sales representatives (CRM) and accounting staff, which was slowing down communication and required dual maintenance.

About Customer

Lintech International of Macon, Georgia is a company with a “Global Reach and a Local Touch.” Lintech serves the Chemical Distribution market by providing a comprehensive line of quality raw materials with superior sales representation and the highest level of service. The company was facing challenges with their outdated software solution that was not serving their needs efficiently. They needed a solution that could streamline their customer service processes, handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package.

Solution

Lintech instituted a meticulous evaluation process with a defined set of criteria to find an improved software solution. Their primary objective was to streamline customer service processes. They needed a system that could handle separate pricing for each customer, combine orders from many warehouses, show everything the customer purchased, and provide an integrated CRM package. They chose Chempax because it was able to provide all these capabilities. The fact that Datacor, the company behind Chempax, specializes in the chemical industry was a clear advantage.

Impact #1	With Chempax, Lintech has achieved higher customer efficiency as they are able to place more orders with the same amount of personnel.
Impact #2	Lintech now has one system for sales and accounting with comprehensive customer information at their fingertips.
Impact #3	The company has recommended Chempax several times because the system is excellent and the Datacor staff is very dedicated to customers.

Impact #1

With Chempax, Lintech has achieved higher customer efficiency as they are able to place more orders with the same amount of personnel.

Impact #2

Lintech now has one system for sales and accounting with comprehensive customer information at their fingertips.

Impact #3

The company has recommended Chempax several times because the system is excellent and the Datacor staff is very dedicated to customers.

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Overview

Chempax gives companies the competitive edge in Customer Service

Operational Impact